Nelnet
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFINANCIAL AID
Preferred solution: Answers regarding my loan
Lost payments
User's recommendation: do not use these idiots
Cares act
User's recommendation: STAY AWAY FROM THEM TO PROTECT YOURSELF IN THE FUTURE
I had a loan with you and the loan was discharged.
I was living with Jehovah Witnesses and I understand they ran up another bill that I did not OK. Right now I am on disablility and have been March 15, 2020 so I get income for SSI/SSA and would like to see this account closed again.
What information do you need from me to find my acount number.
How high they run up the bill? Let me know!
Extremely rotten customer service
User's recommendation: do not use this company
Can't register for an account
User's recommendation: I don’t know
Lost my Loan Forgiveness program b/c Nelnet
Preferred solution: Let the company propose a solution
User's recommendation: Seek a qualified lender for loan forgiveness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInterest charged
- Deceptive tactics
Preferred solution: Apply the outrageous interest charged to my other loan with Nelnet.
User's recommendation: Never do business with them
I had a loan with you and got the loan discharged.
Erroneous dings on my credit report.
- Some customer service persons were good to deal with
- Helpfulness
- Poor customer service
- That they did not take responsibility
- Hiding of information
Preferred solution: Remove the negative reporting on my credit report from a processing error that is suddenly affecting my credit. As well, to offer me a lower interest rate out of good business practice and to also forbear without interest account due to COVID.
Security question
- Low cost
- Low cost
- Hi volume
Preferred solution: See above
User's recommendation: Neutral
Never Do Business.
Would not recommend
- Deceptive tactics
- That they did not take responsibility
- Get things wrong
The website don't let me in
The website don't let me in
- Incompetent staff
- Inconsistent answers to questions
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Yes, I would like to say how unprofessional Nelnet staff are. They bought my loan without me knowing, just sent mail to my address demanding money years ago.
They bought it from Naviant, Navient bought it from the bank. I messed up my credit with posting a 90 day late payment because I was not able to pay them what they wanted only what I was able to during the COVID pandemic on the rise in Sept 2020.