Devon H Kli

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Verified Reviewer

FINANCIAL AID

Hello I was wondering if someone was able to give me a call about my loan. I am a bit confused and just have some questions I would like to ask and speak to a human person. Thank you!
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Preferred solution: Answers regarding my loan

Anonymous
map-marker Seymour, Tennessee

Lost payments

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nelnet lost my payments and can not tell me where the money went to the last 10 months now they want to default my student loan because of their incompotence. customer service really sucks bad
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User's recommendation: do not use these idiots

1 comment
Guest

Yes, I would like to say how unprofessional Nelnet staff are. They bought my loan without me knowing, just sent mail to my address demanding money years ago.

They bought it from Naviant, Navient bought it from the bank. I messed up my credit with posting a 90 day late payment because I was not able to pay them what they wanted only what I was able to during the COVID pandemic on the rise in Sept 2020.

Anonymous
map-marker Jacksonville, Florida

Cares act

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I called them today to find out why they are still taking money from my account even though it was ordered that all student loans are stopped until 9/30/2021. This is what I was told; " any loans before 2010 are not included in this package." So only those newer loans are the ones being given this privilege at this time. The lack of compassion is less than zero from the customer service reps and just sends you and email to consolidate whatever balance you have and then you "might" be qualified and that's only after 30 days processing of the application: STAY AWAY FROM THIS COMPANY
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User's recommendation: STAY AWAY FROM THEM TO PROTECT YOURSELF IN THE FUTURE

Anonymous
map-marker Dallas, Texas

I had a loan with you and the loan was discharged.

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I was living with Jehovah Witnesses and I understand they ran up another bill that I did not OK. Right now I am on disablility and have been March 15, 2020 so I get income for SSI/SSA and would like to see this account closed again.

What information do you need from me to find my acount number.

How high they run up the bill? Let me know!

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1 comment
Bob W Nww

Good afternoon. First of all let me be perfectly clear, Jehovah's witnesses would never, could never run up your bill.

Their conscience would never allow it. Jehovah's witnesses live by a code that is thousand's of years old. It was handed down from Moses in the wilderness after the Israelites left Egypt. Moses went up on mount Sinai where Jehovah gave hime the commandments.

Those commandments include such rules/laws as Do not steal, Do not commit fornication, Do not kill, and do not bear false witness, etc. By those rules the witnesses could NOT possibly do what you claim. They/we answer to a much higher power than you can imagine. He loves us totally and we would never intentionally do anything to cause him distress over us.

I go by a very simple rule in my life. I will NEVER lie to, for, or about you.

In closing I would strongly urge you to check into this matter further before accusing someone, especially witnesses of this foul deed. Thank you very much.

Anonymous
map-marker Seymour, Tennessee

Extremely rotten customer service

when I call customer service long wait times for them to answer phones when they feel like it usually get hung up ondo not use this
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User's recommendation: do not use this company

1 comment
Guest

I KNOW VERY WELL HOW TERRIBLE THEY ARE

India H Mfo
map-marker Atlanta, Georgia

Can't register for an account

Cannot register.............................????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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User's recommendation: I don’t know

Abner V

Lost my Loan Forgiveness program b/c Nelnet

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If I have been making student loan payments on time for 15 years. My loans were sold over the years from one lender to another. The last one was Nelnet, which is not considered a lender for Loan Forgiveness application. I qualify for Loans Forgiveness after working 10 years as a Nurse Practitioner. I have to start the count again for another 10 years to qualify for Loan Forgiveness because of Nelnet. This company does not disclose its true nature.
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Loss:
$85000

Preferred solution: Let the company propose a solution

User's recommendation: Seek a qualified lender for loan forgiveness

Marta M Hub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Interest charged

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Nelnet is scamming a senior citizen. I have been charged $198 interest this month for a loan valued at $1200. When I called to get answers the representative was rude and would not help me resolve this.
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Loss:
$1000
Cons:
  • Deceptive tactics

Preferred solution: Apply the outrageous interest charged to my other loan with Nelnet.

User's recommendation: Never do business with them

Anonymous
map-marker Dallas, Texas

I had a loan with you and got the loan discharged.

I was living with Jehovah Witnesses and I understand they ran up another bill that I did not OK. Right now I am on disability and have been March 15, 2020 so I get income for SSI/SSA and would like to see this account closed again. What information do you need from me to find my account number. How high did they run up the bill? Let me know!
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Chrystal J Pvj

Erroneous dings on my credit report.

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Erroneous dings on my credit report and inconsistent billing.
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Loss:
$12000
Pros:
  • Some customer service persons were good to deal with
  • Helpfulness
Cons:
  • Poor customer service
  • That they did not take responsibility
  • Hiding of information

Preferred solution: Remove the negative reporting on my credit report from a processing error that is suddenly affecting my credit. As well, to offer me a lower interest rate out of good business practice and to also forbear without interest account due to COVID.

Rich G Iaw
map-marker Charlottesville, Virginia

Security question

I got 10 emails this am describing payments back to January 2019. This is for the Nelnet account for my daughter Anne Russell Gregory. Im guessing you all had a computer glitch or a human error that caused this to happen. Please make sure that you havent been hacked!!
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Pros:
  • Low cost
Cons:
  • Low cost
  • Hi volume

Preferred solution: See above

User's recommendation: Neutral

Anonymous
map-marker Portland, Maine

Never Do Business.

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Company took no responsibly for negative reporting that was done in error. Loan was even paid off in time. Tried to bring them to court, they fixed my credit report. Not good enough. They will face all the negative consequences. The time and higher interest rates I have paid.
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Andy Buq
map-marker Grand Rapids, Michigan

Would not recommend

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I turned off auto pay, then paid off my account. Then they after auto pay was turned off and my account was at zero, they kept taking monthly payments from me, which I have to fight to get back, and they said they can't do a thing about it except send a paper check in the mail in 4-6 weeks. They also said there is no way to check the progress on it and they can't check it either, so that if my check doesn't arrive in 6 weeks to call again. So I have to fight for money they stole from me, then have to wait a month or more to get my own money back from a corporation who stole it.
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Cons:
  • Deceptive tactics
  • That they did not take responsibility
  • Get things wrong
Anonymous
map-marker Big Lake, Minnesota

The website don't let me in

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There is a picture and a warning, "If you don't recognize this, don't enter your password, call this number. It was a new picture, so I called. Keep in mind its my husband's account, but I've been paying it from my computer, and our joint account for years. They won't speak to me, only my husband. He is a field supervisor for a work crew in another state. I don't even get full sentences with him! That doesn't matter. I pay from our joint account. I knew his SS# and birthday and acct #. Doesn't matter. I am trying to PAY THEM. Nope. Thats our policy. You could always mail a check. How will i know what's owed if you won't tell me about the account? Silence. Well, I said. I guess you wont get paid.
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1 comment
Guest

You are able to speak about husbands account since you are his spouse however you cannot make changes. Nelnet can not assist you with going on to your husbands account but you can sign up for your own online account with your husbands permission.

Anonymous

The website don't let me in

There is a picture and a warning, "If you don't recognize this, don't enter your password, call this number. It was a new picture, so I called. Keep in mind its my husband's account, but I've been paying it from my computer, and our joint account for years. They won't speak to me, only my husband. He is a field supervisor for a work crew in another state. I don't even get full sentences with him! That doesn't matter. I pay from our joint account. I knew his SS# and birthday and acct #. Doesn't matter. I am trying to PAY THEM. Nope. Thats our policy. You could always mail a check. How will i know what's owed if you won't tell me about the account? Silence. Well, I said. I guess you wont get paid.
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Cons:
  • Incompetent staff
  • Inconsistent answers to questions
Reason of review:
Poor customer service
1 comment
Amour Big

I am having trouble with this too. I really thought it was me, but I keep a record of each password and I've got quite the list.

The password on my account changes every single month and I'm not the one changing it. I emailed Nelnet about this to find out if they have a system issue or a personnel issue, but not sure what sort of answer I'm going to get. Started researching who governs Nelnet and found that the Office of Inspector General handles complaints about them. Also, the BBB Better Business Bureau.

I am going to reach out to the OIG Office of Inspector General through the OIG portal to find out what I can do to get resolution to this problem. Hope this helps!