Nekteck
Nekteck Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nekteck has a 1.8 star rating from 4 reviews and mostly negative sentiment with 75% unfavorable feedback; many mention product failures and slow responses in Nekteck reviews.
Key Takeaways for Future Customers
- Expect reports of early product failure and delay when seeking returns.
- Prepare for slow email responses and difficulty reaching a live representative when contacting customer service.
Negative Feedback / Risk Areas
- Recurring Nekteck customer complaints about devices stopping working and noisy, failing parts.
- Issues with refunds and exchanges and a cumbersome warranty process that sometimes rejects order numbers.
- High price level cited alongside poor support and unreachable phone lines.
Positive Feedback
At least one customer successfully returned a product and acknowledged help, indicating returns can be completed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nekteck has a 1.8 star rating from 4 reviews and mostly negative sentiment with 75% unfavorable feedback; many mention product failures and slow responses in Nekteck reviews.
Key Takeaways for Future Customers
- Expect reports of early product failure and delay when seeking returns.
- Prepare for slow email responses and difficulty reaching a live representative when contacting customer service.
Negative Feedback / Risk Areas
- Recurring Nekteck customer complaints about devices stopping working and noisy, failing parts.
- Issues with refunds and exchanges and a cumbersome warranty process that sometimes rejects order numbers.
- High price level cited alongside poor support and unreachable phone lines.
Positive Feedback
At least one customer successfully returned a product and acknowledged help, indicating returns can be completed.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nekteck kneading massager is not working
Never got new one or money back. Used once and broke. Sucks
Still waiting for a new one mailed due to the one I purchased doesnt work. 913 N Yuma Ave, Independence Mo64056. (816)726-****
User's recommendation: Not unless you send a new one that works.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNekteck kneading massager is not working
Had on and it just stopped working.it locked up and rollers would not move.call me back. I need my money back.
User's recommendation: Just stopped working.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fresno, California
Customer service could use a makeover.pu
Put a real person on the phone when you call. Sending an email just takes too long to get an answer to my issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fresno, California
Product return
No further response needed. Product has been returned.
Thank you for your help. Also sent copies of the shipping label for your records.
Oceanside, New York
Replace wall adapter for my nekteck foot massager.
You never answer the call. Your rating is zero.
I will not recommend your product to anyone. larrymalchie@***.com
- Poor customer service
Preferred solution: Replace wall adapter for my foot foot massager.
User's recommendation: Answer the phone.
Hello, We're very sorry for the issue you encountered with our product. Please contact our support email for further assistance: support@***.com Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fresno, California
Product return
Takes way too long for getting help. Waiting for over 24 hours for getting the return info to print out a label. Not able to talk to a person about my situation.p
User's recommendation: Provide a customer service phone number to talk to a person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Union, New Jersey
Trash. Stopped working and can't get a hold of any body I purchased a Nekteck neck massager (Model LMS-801), and within just a few weeks, it started making loud noises and no longer works properly. I’
I purchased a Nekteck neck massager (Model LMS-801), and within just a few weeks, it started making loud noises and no longer works properly. Ive tried reaching out but havent been able to get in touch with anyone.
Please contact me as soon as possible to resolve this issue.
You can reach me at [your email address].
Thank you,
Florise.pierre@***.com
908216****
- Trash
Preferred solution: Full refund
User's recommendation: Don't buy it
Hello Florise, Thank you for reaching out to us and for taking the time to share your experience in your review. We’d like to confirm that we did receive your email and actually replied a few hours after receiving it.
It seems that our response may not have reached your inbox. Could you please check your junk or spam folder for a message from support@***.com? Sometimes our replies may be filtered there by mistake. In the meantime, we will resend our reply to see if it reaches you this time.
We hope that you receive it. Best regards, Nekteck Support Team
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIT WON'T ALLOW ME TO DO MY WARRANTY BECAUSE RHE ORDER NUMBER IS INVALID FOR ALL MY PRODUXTA. i TRIED REACHING OUT BY EMAILING AND CALLING AND THERE'S NO ANSWER
Get in touch with me so you all can walk me through how to handle my warranty. The system needs to be modified so that customers like myself can easily access what's needed pertaining to the products we buy from you all.
Preferred solution: My warranty
Hello Valerie, We're very sorry for the inconvenience. Could you please reach out to us at support@***.com so we can assist you in registering your product for the warranty?
We will wait for your message. Thank you!
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Hello Von, You may contact their customer support directly for further assistance: support@***.com They respond within 24 hours.