Debra M Prg

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Verified Reviewer
| map-marker Brooklyn, New York

Purchase

I have not yet spoken to anyone regarding my phone call. I cannot rate this as of yet. I am waiting for my callback
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Renee B Smf
map-marker Roselle, Illinois

Bought

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We were told that we were purchasing a Neil Lane ring at Kay Jewelers. (The receipt indicates this as well.) We later found out that Neil Lane should be stamped on the ID of the ring. There is no stamp and it did not come in a Neil Lane box. After researching, I believe that Kay Jewelers may have sold us a knock off. Were pissed! Angry
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Preferred solution: Let the company propose a solution

Randy L Rgh
map-marker Birmingham, Alabama

Bad Craftsmanship

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Purchased a Neil Lane engagement ring for my fiancée in July 2016. The ring has spent more time at the jewelry store being repaired than it has on her hand. To date 8 stones have fallen out and it is in the store for a 7th time. Was told by Zales they would contact Neil Lane and have a new ring made for her. Now told Neil Lane no longer sells through Zales/Kay so they will not provide a replacement ring. Pretty sad we are left holding the bag for their poor craftsmanship. I paid to dollar for something promoted as exceptional product. Shame on you Neil Lane. Buyers beware before you spend your hard earned money on one of Neil Lanes rings.
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Loss:
$7000
Cons:
  • Bad quality
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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