Neil Lane
Neil Lane Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Neil Lane has 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied, citing customer service failures, issues with discounts and special offers, and a high price level.
Positive Feedback
No positive ratings reported; one buyer awaits a callback and has not completed a purchase review.
Negative Feedback / Risk Areas
- Repeated craftsmanship failures with stones falling out and frequent repairs as a core Neil Lane customer complaints theme.
- Missing Neil Lane stamp and packaging, raising authenticity concerns and potential counterfeit reports.
- Poor responsiveness from customer service and denied replacements after retailer changes.
Key Takeaways for Future Customers
- Check for Neil Lane markings and original box and read Neil Lane reviews before buying.
- Confirm warranty, return and replacement policies and be prepared for possible customer service delays.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Neil Lane has 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied, citing customer service failures, issues with discounts and special offers, and a high price level.
Positive Feedback
No positive ratings reported; one buyer awaits a callback and has not completed a purchase review.
Negative Feedback / Risk Areas
- Repeated craftsmanship failures with stones falling out and frequent repairs as a core Neil Lane customer complaints theme.
- Missing Neil Lane stamp and packaging, raising authenticity concerns and potential counterfeit reports.
- Poor responsiveness from customer service and denied replacements after retailer changes.
Key Takeaways for Future Customers
- Check for Neil Lane markings and original box and read Neil Lane reviews before buying.
- Confirm warranty, return and replacement policies and be prepared for possible customer service delays.
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Verified Reviewer
Purchase
I have not yet spoken to anyone regarding my phone call. I cannot rate this as of yet. I am waiting for my callback
Bought
- They were told they were buying a Neil Lane ring.
- The ring lacks a Neil Lane stamp or box.
- They suspect the ring is a knock-off.
We were told that we were purchasing a Neil Lane ring at Kay Jewelers. (The receipt indicates this as well.) We later found out that Neil Lane should be stamped on the ID of the ring.
There is no stamp and it did not come in a Neil Lane box. After researching, I believe that Kay Jewelers may have sold us a knock off.
Were pissed! 
Preferred solution: Let the company propose a solution
Bad Craftsmanship
- Purchased a Neil Lane ring in July 2016; eight stones fell out, and it's at a seventh repair with no replacement offered.
Purchased a Neil Lane engagement ring for my fiancée in July 2016. The ring has spent more time at the jewelry store being repaired than it has on her hand.
To date 8 stones have fallen out and it is in the store for a 7th time. Was told by Zales they would contact Neil Lane and have a new ring made for her. Now told Neil Lane no longer sells through Zales/Kay so they will not provide a replacement ring. Pretty sad we are left holding the bag for their poor craftsmanship.
I paid to dollar for something promoted as exceptional product.
Shame on you Neil Lane. Buyers beware before you spend your hard earned money on one of Neil Lanes rings.
- Bad quality
Preferred solution: Let the company propose a solution
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