New Reviewer

Bought

We were told that we were purchasing a Neil Lane ring at Kay Jewelers. (The receipt indicates this as well.) We later found out that Neil Lane should be stamped on the ID of the ring. There is no stamp and it did not come in a Neil Lane box. After researching, I believe that Kay Jewelers may have sold us a knock off. Were pissed! Angry
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ID
#2411639 Review #2411639 is a subjective opinion of poster.
Location
Roselle, Illinois
Preferred solution
Let the company propose a solution
New Reviewer

Bad Craftsmanship

Purchased a Neil Lane engagement ring for my fiancée in July 2016. The ring has spent more time at the jewelry store being repaired than it has on her hand. To date 8 stones have fallen out and it is in the store for a 7th time. Was told by Zales they would contact Neil Lane and have a new ring made for her. Now told Neil Lane no longer sells through Zales/Kay so they will not provide a replacement ring. Pretty sad we are left holding the bag for their poor craftsmanship. I paid to dollar for something promoted as exceptional product. Shame on you Neil Lane. Buyers beware before you spend your hard earned money on one of Neil Lanes rings.
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ID
#1602569 Review #1602569 is a subjective opinion of poster.
Location
Birmingham, Alabama
Product
Neil Lane Ring
Cons
  • Bad quality
Reason of review
Bad quality
Loss
$7000
Preferred solution
Let the company propose a solution

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