Neighbor
Neighbor Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Neighbor has a 1.0 star rating from 1 review, with 100% unfavorable feedback; consumers report high prices, false advertising, and poor customer experience and warn that "you are not protected when using this service."
Positive Feedback
Service is noted as convenient for booking storage and parking through hosts.
Negative Feedback / Risk Areas
- Recurring Neighbor customer complaints about towing and refusal to cover fees.
- Issues with billing and refunds after service failures.
- Poor customer service response and unclear host responsibility.
Key Takeaways for Future Customers
- Read Neighbor reviews and terms about host liability before renting.
- Confirm exact protections and refund policies to avoid unexpected charges.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Neighbor has a 1.0 star rating from 1 review, with 100% unfavorable feedback; consumers report high prices, false advertising, and poor customer experience and warn that "you are not protected when using this service."
Positive Feedback
Service is noted as convenient for booking storage and parking through hosts.
Negative Feedback / Risk Areas
- Recurring Neighbor customer complaints about towing and refusal to cover fees.
- Issues with billing and refunds after service failures.
- Poor customer service response and unclear host responsibility.
Key Takeaways for Future Customers
- Read Neighbor reviews and terms about host liability before renting.
- Confirm exact protections and refund policies to avoid unexpected charges.
Turn one complaint into a collective action
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Verified Reviewer
Dishonest Advertising
- Car was towed; Neighbor won't cover the fee.
- I paid for storage via a host and they refunded $33, but won't cover $425 towing.
I have contacted them. I have filed a complaint with the BBB.
I have researched the matter extensively.
It turns out that the verified "Host" on Neighbor's platform did not own/live at/have permission to rent the space that was rented to me. Neighbor will not back me on this.
Neighbor refuses to compensate me for the towing fee.
I paid Neighbor for a service - the long term storage of my vehicle, via one of their hosts. I, as the customer, I did not meet the host and had minimal communication with them. As the customer, the difference between Neighbor as the business, and the "host", do not really matter to me. I am unaware of how Neighbor is set up as a business, and it should not be my responsibility to research their "hosts".
This is what I paid them to do. Directly from their website: "As long as you stay with Neighbor, you're protected". This is fraudulent advertising. When my car was towed during the time that it was staying with "Neighbor", I did not feel protected.
In fact, rather than making this issue right, Neighbor has been fighting. In the grand scheme of things it would be a small cost to fix their mistake, and instead they have turned off a loyal customer from ever using or recommending their services again. I can't imagine why someone would feel comfortable renting a storage space for their vehicle with Neighbor, when there is a chance that the vehicle will be towed during its stay, and that the customer would be on the hook for the towing charges. I paid Neighbor for a service which was not rendered.
Due to this they refunded me $33, and refuse to help with the $425 towing fee I incurred while they were storing my vehicle for me. This is unacceptable.
- Convenient
- Poor customer experience
- False advertising
Preferred solution: Full refund
User's recommendation: You are not protected when using this service
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