Neighbor
Neighbor Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Neighbor has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient.
Cons: False advertising, Poor customer experience.Recent recommendations regarding this business are as follows: "You are not protected when using this service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Neighbor has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient.
Cons: False advertising, Poor customer experience.Recent recommendations regarding this business are as follows: "You are not protected when using this service".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dishonest Advertising
Terrible experience. After using Neighbor many times for parking, there was an incident where my car was towed while using the app.
Neighbor refuses to compensate me for the towing fee.
I paid Neighbor for a service - the long term storage of my vehicle, via one of their hosts. I, as the customer, I did not meet the host and had minimal communication with them. As the customer, the difference between Neighbor as the business, and the "host", do not really matter to me. I am unaware of how Neighbor is set up as a business, and it should not be my responsibility to research their "hosts".
This is what I paid them to do. Directly from their website: "As long as you stay with Neighbor, you're protected". This is fraudulent advertising. When my car was towed during the time that it was staying with "Neighbor", I did not feel protected.
In fact, rather than making this issue right, Neighbor has been fighting. In the grand scheme of things it would be a small cost to fix their mistake, and instead they have turned off a loyal customer from ever using or recommending their services again. I can't imagine why someone would feel comfortable renting a storage space for their vehicle with Neighbor, when there is a chance that the vehicle will be towed during its stay, and that the customer would be on the hook for the towing charges. I paid Neighbor for a service which was not rendered.
Due to this they refunded me $33, and refuse to help with the $425 towing fee I incurred while they were storing my vehicle for me. This is unacceptable.
- Convenient
- False advertising
- Poor customer experience
Preferred solution: Full refund
User's recommendation: You are not protected when using this service
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