Abran Qgc
map-marker Voerde (Niederrhein), North Rhine-Westphalia

NO ANSWER via Mail or Social Media

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Bought a watch which stopped working after a short time, wrote 2 Mails, just got autoresponder, via social no answer as well. THANK YOU! *** company.
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Loss:
$70

Preferred solution: Apology

User's recommendation: Buy elsewhere

Nancy B Ywz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tracking info

Where are my orders. NF85688 NF84450 NF84285 Fishermen Beanies i charcoal 2 Beanie in burnt red Ordered dec 8
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Preferred solution: Tracking number

User's recommendation: Know that shipping might be longer wait than expected.

Euan Dkc
map-marker Salem, Oregon

Customer Service

Does not get back to me about my past orders. Wrote them, emailed them Called them To NO AVAIL ORDERS MADE Dec 6
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Nate M Xss
map-marker Rockford, Illinois

No answer

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I have called email text left messages and I have never gotten a hold of anyone or a response back from anyone. All I want is to know if my order is being shipped when its being shipped or what's happening.
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Loss:
$49

Preferred solution: Deliver product or service ordered

User's recommendation: Hope you don’t have a get a hold of customer service because it’s impossible

Jordan M Mol

Terrible service

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I placed an order on 11/29 and was sent a shipping confirmation on12/1. I checked back on 12/14 and USPS still had not been given the package from Neff. When I asked about this through their customer service email, they lied to me and said it was shipped out on 12/1 and USPS failed to update the shipping information. The day after I sent my email, USPS miraculously received the shipment! WOW! It is almost like Neff COMPLETELY FORGOT to send my order to USPS! So not only is this order from NOVEMBER not going to make it on time for Christmas, but their customer service teams feels it is okay to blatantly lie to customers who are merely asking for the truth in the process. This shows they do not value or respect their customers. I have never had an issue take this long to be resolved. Also, I have continued to email them for updates since 12/14 and have yet to hear back. Which means they are reading my emails, but do not feel it is necessary to reply. Overall: 0/10. Would not recommend anyone do business here. You can get the same style hat for much cheaper elsewhere anyways. Stay away.
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Loss:
$25

Preferred solution: Deliver product or service ordered

User's recommendation: Stay far away.

Luis J Qza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Three weeks and no package yet.

My son gave wrong email. Correct email is ljiraud@***.com.
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Preferred solution: Deliver product or service ordered

Luis J Gms

Where's my package.

Where's my package it's been three weeks and my beanies hat's haven't gotten to me. Please what is the problem?
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Loss:
$50

Preferred solution: Deliver product or service ordered

1 comment
Guest

Glad it is not just me! I ordered mine in NOVEMBER and they still have not arrived.

You also cannot get anyone to respond to you. There service is trash.

Nate M Qnr

Order not in stock refund

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Never got to a customer service rep. I ordered 3 snow caps and I was suppose to get the 4th one free. I get a email saying that you dont have the 4th one and I will be refunded but that one did not cost me anything and I want my 4th snow cap free if it has to be a different hat
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Loss:
$54
Pros:
  • Good promotions
Cons:
  • Do not follow through on the promotion

Preferred solution: Let the company propose a solution

User's recommendation: Don’t try calling

Nyzir Iga
map-marker Hershey, Pennsylvania

Wrong item

I ordered a beanie and it came 2 weeks later and it was wrong Id like a refund
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Anonymous
map-marker Moreno Valley, California

Order was not received

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No one has even Contacted me back regarding my missing package I still havent received it and its been over a week since said delivered
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