Ned Stevens
Reviews and Complaints

I was very happy with my initial service from Net Stevens to clean my gutters. I was given advance notice (1-day) on when they were going to be at my home and it gave me the time to be prepared for them.

I then asked for a quote to clean my underground drain. I got a quote and it stated very clearly that they could not guarantee that the service could not be successful and I would be responsible for the full quote no matter success or not. I was OK with that; however I wanted to be at home when they did the service. At the time of accepting the quote they said that it might be 2 weeks or so before they could do the service, again which was OK.

However I got a text, when I was away that there were going to be at my house in 30 minutes. In my opinion not enough time for me to be prepared or to make sure I was at home during the service. I called them right after I got the text and requested that they come back in 2 hours, they said they couldnt do that, so they came when I wasnt at home did whatever and were not successful. I was then posted an Auto-Pay invoice that will pull the unpaid funds in 48 hours.

They did the service on the Friday before Labor Day and I wanted to wait until Tuesday after Labor Day to call them to discuss the situation, I was told that the funds were already pulled and I had no options. At the end of my call on Tuesday I told the agent that they LOSS my business and they better get a scheduling system that treats the customer appropriately.

PAY BEFORE THE WORK WAS DONE.THEY DID NOT COMPLETE THE JOB. I HAD TO CHASE THEM TO COMPLETE THE WORK.

The crew came by unannounced. Luckily, I was home.

Initially, when I started my service, I told them not to come unannounced. They were here for 5 minutes. The gutters had no leaves and charging me 214.00 RIDICULOUS ! I also had gutters installed last year.

What an agonizing time.

Nobody spoke English. They really did a lousy job.

Charlotte, NC

Never came to do the job

On February 25, 2020 Ned Stevens came to clean my gutters and messed up the shutters on the window where they put the ladder. I called the office and reported this and the person that spoke to me told me I was lying, in those exact words!

They refused to acknowledge the situation and did nothing about it.

I am left with an expense bill of replacing and installing the shutters. I do not want this company ever contacting me again.

They will give you good deal for gutter cleaning. They will even say that you need not be there. Even though one guy is enough, they send three. Know why? They loosen the screws of the gutter. Each carry a professional electric screw driver. I caught one while he was doing it. He acted like he cannot talk. When I confronted him, he said that there were stuck leaves that he had to unscrew to get it out.

Then they give an evaluation of the gutters and recommend replacing them.

If you don't replace, the screws will be loose and eventually your gutters weaken.

I am a reporter for local and ethnic magazines and I played along to find out what they do. I had the gutters inspected before and after.

They also sell their gutters for a hefty price. Their confidence lies in the fact that you trust them and you will not get on the roof.

They were horrible and did not take responsibility for their actions. Made an appointment on a Friday during normal business hours to have gutters cleaned before an expected storm coming the following Monday.

They charged an extra $75 so called emegergency just because a storm was coming even though the work was preformed during normal working hours of 7am-4pm. Nothing like ripping off / taking advantage repeat customers when the community is trying to prepare for a storm. Why do people prepare for storms? We do it as a community to keep insurance claims down which in turns keeps premiums as a whole down, we do it whatever we can to help and protect our homes.Mean While this company charges more and takes advantage of the community and the situation. They are taking advantage of the same people that keep them in business and use their services when life is normal. Shame on this company how do you sleep at night.