Autumn W Qho
map-marker Lincoln, Nebraska

Trying to get back on onboarding

I can't finish my onboarding to I can move into the hiring process and so I have been having trouble all morning
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Cons:
  • Unable to resolve problem
  • Adding charges to my credit card

Preferred solution: Let the company propose a solution

Daejon Gbh

Nebraska Book Company/Textbook Underground

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This company is a complete rip off. I rented a textbook from their subsidiary, Textbook Underground, and never received notice about the book being due or information about printing a return label, etc. Every other rental company I have worked with sends notices out. Textbook Underground never tried to contact me about the book. Today, I received a notice from a collection agency that they are now charging me $150 for a book that costs half of the amount! When I tried to call and speak to the company they told me it was out of their hands and that I needed to pay the replacement cost of the book. The book does not even cost $150!!! Stay away from this company!!!! They prey on college students!
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Loss:
$150
Reason of review:
Poor customer service

Preferred solution: Price reduction

Resolved
Akil Izn
map-marker Chattanooga, Tennessee

Resolved: Shady Business

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Updated by user Feb 22, 2016

This company and the college have notified me. Apparently they bought out a company and inherited a few problems. The problem was resolved by them.

Original review Feb 11, 2016
I personally returned books rented at a college. they gave me a receipt that state X amount of books returned on time in good condition. Since I was not aware that the college contracted out the book rental to Neebo, I thought this receipt was sufficient. Now one year later, I am getting charge on credit card for unreturned books from a company identified as Neebo#V2. Apparently Neebo has sold out multiple divisions to another company. The new company says they have no information, the college says they have no information, Neebo (Nebraska book co) will not return my calls. I keep leaving my number and messages but they will not call back ....however they are willing and available to bill my credit card. Please think twice before renting books from college bookstores or this company.
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Loss:
$65
Cons:
  • Adding charges to my credit card
  • Unable to get a call back
  • Unable to resolve problem
Reason of review:
Problems with payment
2 comments
Akil Izn

Apparently NB bought out another book company. I was given the old book company number apparently (I still am confused) however they have returned my call and this has been resolved.

Guest

You should contact the company at 402-421-**** and ask for Guest Services.

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