Nebraska Book Company
Nebraska Book Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nebraska Book Company has a 3.5 star rating from 2 reviews with mixed sentiment; rating distribution splits 50% unfavorable and 50% positive. Reviewers praise customer service value but note high price levels and limited product diversity.
Key Takeaways for Future Customers
- Check Nebraska Book Company reviews and policies before renting from Textbook Underground or Neebo.
- Expect higher prices and verify return procedures to avoid unexpected charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing and collections for alleged unreturned books.
- Poor communication on returns, refunds, and onboarding issues reported by users.
Positive Feedback
Some consumers value responsive customer service when available, despite other service model concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nebraska Book Company has a 3.5 star rating from 2 reviews with mixed sentiment; rating distribution splits 50% unfavorable and 50% positive. Reviewers praise customer service value but note high price levels and limited product diversity.
Key Takeaways for Future Customers
- Check Nebraska Book Company reviews and policies before renting from Textbook Underground or Neebo.
- Expect higher prices and verify return procedures to avoid unexpected charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing and collections for alleged unreturned books.
- Poor communication on returns, refunds, and onboarding issues reported by users.
Positive Feedback
Some consumers value responsive customer service when available, despite other service model concerns.
Turn one complaint into a collective action
Trying to get back on onboarding
I can't finish my onboarding to I can move into the hiring process and so I have been having trouble all morning
- Unable to resolve problem
- Adding charges to my credit card
Preferred solution: Let the company propose a solution
Nebraska Book Company/Textbook Underground
- - Rented from Textbook Underground; no due notices or return info.
- - Now charged $150 via collection for a book that costs less.
This company is a complete rip off. I rented a textbook from their subsidiary, Textbook Underground, and never received notice about the book being due or information about printing a return label, etc.
Every other rental company I have worked with sends notices out. Textbook Underground never tried to contact me about the book. Today, I received a notice from a collection agency that they are now charging me $150 for a book that costs half of the amount! When I tried to call and speak to the company they told me it was out of their hands and that I needed to pay the replacement cost of the book.
The book does not even cost $150!!!
Stay away from this company!!!! They prey on college students!
Preferred solution: Price reduction
Resolved: Shady Business
- - Returned books on time.
- - A year later, charges for unreturned books from Neebo#V2 appeared; Neebo sold divisions; college and new company have no info.
This company and the college have notified me. Apparently they bought out a company and inherited a few problems. The problem was resolved by them.
I personally returned books rented at a college. they gave me a receipt that state X amount of books returned on time in good condition.
Since I was not aware that the college contracted out the book rental to Neebo, I thought this receipt was sufficient. Now one year later, I am getting charge on credit card for unreturned books from a company identified as Neebo#V2. Apparently Neebo has sold out multiple divisions to another company. The new company says they have no information, the college says they have no information, Neebo (Nebraska book co) will not return my calls.
I keep leaving my number and messages but they will not call back ....however they are willing and available to bill my credit card. Please think twice before renting books from college bookstores or this company.
- Unable to get a call back
- Unable to resolve problem
- Adding charges to my credit card
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Apparently NB bought out another book company. I was given the old book company number apparently (I still am confused) however they have returned my call and this has been resolved.
You should contact the company at 402-421-**** and ask for Guest Services.