Arella Omr
map-marker Toronto, Ontario

Fraud

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What is the point of having a phone number if it always rings busy. I have called perhaps 30 times over three days and it always rings busy!!!

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Ray B Bvm

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So, now that I have gotten into my account, I can see the history of my deposit transactions between May 27, 2023 and June 12, 2023. I’d like to have my funds back. But, NDAX has no clue where it went

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The following was written to Trust Wallet & NDAX on June 18, 2023:

A week ago, I was instructed to e-transfer the amount of CAN$2,000 to NDAX for the purpose of linking my personal bank account to my trust wallet. I received a confirmation back from NDAX that suggested my transaction was received successfully.

Thereafter, Trust Wallet was supposed to convert the US$6,450, currently in my wallet, into Canadian dollars, then send this back along with my CAN$2,000 back to my personal bank account. The promised turnaround time was said to be 24 hours to completion. This is now a week and that promise has not been fulfilled. This is causing me great anxiety with a deteriorating medical condition. I sacrificed all I had to send the $2,000 and now this is putting me in dire straits with the likelihood of not being able to report to work because I have no funds for a cab and my car for which I needed the US$6,450, is still in the garage and they won't release my vehicle until my balance is paid up. I have prepared files for the Canadian authorities as well as the FBI Agency, to whom I will submit my case in the event that this is not resolved within the next twenty-four hours. Ray Byfield

To-date this issue has not been resolved. I have kept screenshots of my dashboard for my NDAX account. The transactions are still showing there; however, NDAX sent me a correspondence that suggests that they can't do anything about it.

Still unresolved.

Ray Byfield

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Loss:
$36
Cons:
  • Absolutely difficult to reach a live person
  • Nonchalant in helping to recover my money

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM NDAX LIKE THE PLAGUE—unless of course they fix this issue

Aminata K Fpb

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Cant use the app

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NDAX - Cant use the app
NDAX - Cant use the app - Image 2

Hi. Im in matter concerning the id photo and the selfie.

Ive tried it many times but it doesnt working.

May i have a help..?! This is very urgent.

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Preferred solution: Using the app

Valdez Boh

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Verified Reviewer
| map-marker Edmonton, Alberta

Account temporarily restricted. Need to verify account

NDAX - Account temporarily restricted. Need to verify account

Need more help

, available customer service. Right now I have tried multiple times to reach out and i havent got help yet.

Im disappointed but Im being patience. Please help me with my issue on Verification.

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User's recommendation: Need more help and available representatives

Anonymous
map-marker Edmonton, Alberta

Account temporarily restricted. Need to verify account

NDAX - Account temporarily restricted. Need to verify account

Waiting on help and assistance from NDAX reps . Have called multiple times and line is busy all the time .

Been trfoenthe last 3 hrs. Emailed and no response yet. Patiently waiting.. hope help is on the way soon or I will have to find another Site.

Please help me as I was recommended by a colleague that NDAX is great. Having faith and waiting

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User's recommendation: Need more reps for help. Still waiting on assistance

mjw

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Verified Reviewer
| map-marker Bang Lamung, Chon Buri

Lack of customer service

My ability to transfer crypto to cold storage has now stopped working. The customer support from this company is horrendous. I am not able to reach them by phone, nor their online chat and they have not replied to my emails.

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Marc T Vdu

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Verified Reviewer

I need help for trading

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I want take back a part of my money !

I have been waiting for 10 days to get my money back. I want to put this money back into my portfolio.

thanks to contact me .

if you want to help make money and you even share the same opportunity you must have a much more serious follow-up of your customers. not just people who invest a lot of money.

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Loss:
$4600
Pros:
  • Advantage it can help us make money
Cons:
  • People need to be much more serious with their customers

Preferred solution: I would like serious people to take care of me and to be able to speak by telephone to this person . Thanks

User's recommendation: how to give a good recommendation to a new person. So far I'm really not satisfied.

Anonymous
map-marker Oakville, Ontario

Registration incomplete want to know how to sign up

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No complain wanted to register but was NOT successful

if I cannot register with u

then I will register else where

thx

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