New Reviewer

Rude as customer service

I called twice first time I just hung on the operator bc she was so rude interrupting me while I'm trying to explain second time I called the other heifer was just as rude I didn't recall them giving name neither of them bc I would report them but maybe that's why ...I added 20 dollars on the phone and only talked 4 mins got a call this morning and my balance was too low ti accept they had excuses that it was a voicemail mind yu its not even set up but and he only called that one time bunch of bogus bs and money loss bc they cant explain to you how the money is taking or deducted I advise ya love one to buy a phone card from inside the facility. Called back to ask about a discount rate just to talk to the same rude *** ***** that reminded me she had talk to me and I told her ya but Im calling for a different reason....pissed Im beyond it and DONT RECOMMEND WAISTI G YA HARD EARNED MONEY WITH NCICWtf

User's recommendation: Dont waist ya money with NCIC.

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ID
#2309005 Review #2309005 is a subjective opinion of poster.
Loss
$20
Preferred solution
Price reduction
New Reviewer

Violated Consumer

I was charged 30+ dollars(each)for three phone calls I made to family members, due to looking wallet and keys in car.used pay phone only cost listed .35 Locked keys and wallet in trunk while putting groceries in trunk. I only had my credit card that I just used in my pocket and .50 cents.The phone listed $0.35 as the cost. I used the pay phone located in front of the smart and final on Lankersheim blvd. North Hollywood, California. the first I used the $.50 to call my sister (818)723-****, the call did not go through and the money was not returned. Frantic because I had ice and other perishables in my trunk. I dialed zero so that I could let them know I lost money, when I heard the choice to use a credit card. No where on the phone does it say that I will be charged 30 dollars. The automated voice providing information and asking for credit card info, does not inform you that there will be an extremely high charge to call around the corner. The first call using the card I called the number listed below, no answer went to voicemail, I hung up (no voice mail left). the other two calls was to my mom, 818-903-****, both calls probably total 5 min. I was charged $30.34, $30.28 and $30.22 for a total of $90.84 for local calls on a phone. I called and the only thing they would credit me was $36.34. Had there been posting on the phone, listing the crazy cost to use a credit card. I would have not used it. I would have begged the store manager to use there phone. I want my money back, less the .35 cents per minute that I used there phone. The cost listed on the phone.
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ID
#690744 Review #690744 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • I have never felt so violated as a consumer
Reason of review
Problems with payment
Loss
$91
Preferred solution
Price reduction
New Reviewer

PAYPHONES AT UNION STATION - CHICAGO

DO NOT USE phones operated by NCIC OPERATOR SERVICE that accept credit cards (Union Station, Chicago IL). You will be billed a flat "connection charge" of about $10, regardless of whether you call across the street or across the country. The phones have a misleading display which reads 4 minutes for $1.00, which applies to coin calls only. The credit card charges are not clearly posted. I had no change so I had to use my credit card (thinking it would cost a buck or two), and called my wife for under 2 minutes (30 miles away). The cost was well over $10. When I called customer service, they completely defended their misleading business practice of not clearly posting connection charges, and did not offer me any kind of refund or credit (minus the actual per-minute usage charge, of course). I would expect a professional company to charge a "reasonable" amount for a local-toll call of under 2 minutes, not over $10. What an absolute disgusting rip-off.
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ID
#121625 Review #121625 is a subjective opinion of poster.
Location
Elmhurst, Illinois
Loss
$10

About

NCIC OPERATOR SERVICE FAQ
To read more: https://www.ncic.com/friends-and-family/faq/
Summary

NCIC OPERATOR SERVICE has developed a comprehensive package for the Pay Phone Card Swipe and Coin, Hospitality and Medical industry that allows Pay Phone Owners, Hotels and Hospitals to gain back revenues lost to mobile and calling card providers. It provides a competitive calling program with revenue share back to the property or company with whom NCIC OPERATOR SERVICE markets the services. NCIC OPERATOR SERVICE offers competitive rates, multiple options to bill calls and easy-to-understand signage that instructs how to use services. Whether the service is provided from a pay phone, hotel room, or hospital room, a customer can count on NCIC OPERATOR SERVICE to provide the services and the accounting tools to realize the gains from the products. The company is based in Longview, TX.

NCIC OPERATOR SERVICE reviews and complaints

NCIC OPERATOR SERVICE is ranked 373 out of 1680 in Telecommunications category

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