Andreas H Apq

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| map-marker Lansing Charter Township, Michigan

Refund Tickets

NCG Cinema - Refund Tickets
Tried to get a refund for tickets I purchased but couldnt get an answer when calling 6 times. They need to make the refund easier and available online because after 9:00 pm there is no one available in office to answer phone calls. Im hoping to be able to get a refund or two movie ticket credits in return Thank You
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Loss:
$22

Preferred solution: Full refund

Denice G Kcm

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Verified Reviewer

Film festival

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NCG Cinema - Film festival
I am the head docent at Curwood Castle in Owosso. Curwood Castle was the writing studio of author/conservationist/movie pioneer James Oliver Curwood. Next year the castle will be celebrating its 100th anniversary and we were considering showing a couple of the films that were made based on the stories of James Oliver Curwood and I was wondering if it were possible to show them or one of them at the Owosso cinema.
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Preferred solution: a reply

Michael P Mcf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund

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NCG Cinema - Refund
Bunch of kids police called cinema emptied out had my kids with me and we left because of all the activity in the parking lot plus I bought large popcorn and candy didnt even get to see movie credits just want refund thank you
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Preferred solution: Full refund

Michael C Sqz

Upset I am losing my points on rewards card

I am a loyal moviegoer that has been supporting NCG for the longest. I am disabled and have very moderate means, but I faithfully attend movies on the big screen. And often bring a bevy of kids, my godsons and their friends. I enjoy the rewards card perks, and even though it's only $5 for every $50, it helps
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Loss:
$20
Pros:
  • Clean
  • Great staff
  • Good film choice

Preferred solution: A pair of free tickets to make up for my points being taken without warning or compensation.

Anonymous
map-marker Spartanburg, South Carolina

Complaint

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Very disrespectful managers over at the NCG cinemas in Spartanburg I will never go back to their movie theaters ever again they are very disrespectful I asked to speak to the general manager of the movie theater they would not give me his name so all three managers that are at that movie theater need to be terminated because they handled a situation in a unprofessional manner I explain to them that I would like a refund on my movie ticket because something it happened to where there was assigned seating and I feel like in my opinion the customer is always right when it comes to somebody having a business with great customer service that situation couldve been handled they were threatening me of calling the police saying that I was causing a scene when I was voicing my opinion on the situation and I would like all three of those managers that are in that movie theater put under investigation for possible termination because of disrespecting using vulgar language and not tending to the customer in a professional manner I would like this matter looked into and I would like something done immediately for a possible termination on those employees because they do not need to be working inside of a movie theater they need to be holding a sign on the side of the road away from the general public on the way that they handled the situation I would like this matter looked into and then terminated immediately please give me a call 864-436-****

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Loss:
$16

Preferred solution: Full refund

User's recommendation: Do not go to this movie theater I highly recommend not giving them no business they don’t deserve to have a movie theater and they don’t deserve customers because their movie theater is very disrespectful I think that those movie theaters need to be closed down and I don’t think that anybody needs to go watch any kind of movies that they provide because they don’t care about the customer they only out for themselves

Anonymous
map-marker Marietta, Georgia

Charged my bank acct didnt give me a barcode

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It looked like my acct was charged but i went to the theater and spoke with the manager she gave me a email to address if my acct was charged twice ..luckily it was not ..thank you to the sweet manager for her help
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