Navistar

I paid $182,000 for a brand new truck truck delivered on Friday I put all my stuff inside the truck took it for a drive it shook so hard I thought the seats and dressers and dash we're going to break off literally brand new, Semi truck not able to drive, on the way to the dealer it threw two check engine lights the driver's mirror quit working it quit, the the temperature display quit working the power mirrors quit working everything just started to fail brand new truck no miles it's been at the dealer longer than I've had it,called Navistar no help whatsoever they even said well if the parts eventually are on back or it'll be months before we get it going talk about throwing gasoline on a fire Navistar you suck!!

I purchased a new 2021 IHC HX520 truck VIN # 3HTDPAPT9MN625936 at Clarks Truck Center on 6 Orr Rd, in Jericho VT 05465 on 7/7/2020. Within a few weeks I noticed that the windshield was leaking water so I called Clarks Truck Center Service Department and scheduled an appointment.

Clarks took the truck in and told me that they resealed the windshield and even wrote on the completed service order that they had resealed the windshield, however the service tech that worked on the truck told me that instead of removing the windshield and resealing the windshield, he removed the sun visor from the truck and applied silicone caulking in the screw holes that hold the sun visor in place. Upon use of the truck I noticed that the windshield was still leaking, Clarks told me that I would have to return the truck to them to reseal the windshield AGAIN which they never actually did the first time. I asked the Owner of Clarks, Russ Clark to please authorize me to take the truck to a local glass repair shop for them to properly repair the windshield. His reply was that the warrantee work HAD to be done in their shop to be covered.

I was working the truck out of state and could not return the truck at the time and when I did Russ Clark told me that it was out of the warrantee period.

Since then Clarks Truck Center has sold out, so now I have a new 2021 Truck that I paid $ 186,000 with a leaking windshield.

I have a current quote from Granite State Glass for $ 1000 to replace the windshield with an OEM windshield.

All I am asking for is that this ongoing problem be corrected in a businesslike manner and for International to stand behind their product as one of your former dealerships Clarks Truck Center falsified their warrantee service orders instead of correcting the real problem.

This truck was the second truck that bought from Clarks in a 6 month period and I am a loyal International Truck owner and operator. Thank you for your attention in this matter.