Callista K

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Webtoon Trouble

I purchased $15 USD worth of coins on the iOS Webtoon app, $9.99 for 100 + 8 coins and $4.99 for 52 coins. I used every single coin I purchased to unlock all of the episodes of the webtoon, Spirit Fingers, so that I could read the story anytime I wanted without having to watch ads.

However, within only 2 days of my purchases, all of my episodes were revoked, and I was told I needed to either pay again or watch ads. This is infuriating because I had already spent so much money on this app. I contacted the webtoon help page and received a single response, but wasn't able to contact further. I have since sent multiple emails and requests, which were all ignored or untouched.

I am extremely upset about this, since I have been using Webtoon for 4 years now. Yes, my reading history was already synced up, and yes, I am sure I was on the right account. Recently, Webtoon changed something and said that I would be able to read all 150 episodes that I already purchased under the conditions that I watch an ad to unlock each one and each episode is only available for up to 3 days. This is not okay because I already bought them and shouldn't have to watch an ad or have a time limit.

All of the photos I've linked are confirmation emails sent from Webtoon to my account, verifying that I was in fact on the right account. I wasn't able to attach every photo of purchase since there were too many.

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Loss:
$15
Pros:
  • Good stories
Cons:
  • Stole my money

Preferred solution: Full refund

User's recommendation: Be careful how you spend your money, because this is ridiculous.

Callista K

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Verified Buyer
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Verified Reviewer
| map-marker Wadsworth, Ohio

Webtoon Trouble

I bought $15 worth of coins on the IOS Webtoon app, $9.99 for 100 + 8 coins and $4.99 for 50 + 2 coins. I then proceeded to use all of my coins on the story Spirit Fingers to purchase all the episodes to read without ads for as long as I wanted.

However, within only 2 days of purchase, I was completely locked out of all of my episodes. I contacted help multiple times, and only got one email back, which just repeated to me the situation, and I wasnt able to contact them further. I am extremely upset because $15 is a lot to spend on an app. Since then, Webtoon then gave me the option to read the episodes, but I only get them for 3 days and I have to watch an ad for each one.

This is extremely irritating because I already bought them and shouldnt have to do this!

I had already had my readings synced to my account before purchasing, so this shouldnt have happened in the first place. I will be attaching the receipts below.

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User's recommendation: Be careful of how you use your moneyz

Elisa C Nex

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Verified Reviewer

My account was suspended

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Hi, I don't know why my account is suspended. I was just searching and saving places for my upcoming trip in August.

Can you please activate my account? Thank you.

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Cons:
  • Need to be more english friendly

Preferred solution: My account to be activated

Joyce L Kjh

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Verified Reviewer
| map-marker New York, New York

Naver ID Verification

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Hello Naver Customer Service,

I hope you are doing well! I am looking to get my ID verified.

I already provided the relevant documents (passport) as I am a foreigner, however at this time I do not have a Korean phone number.

I'm kindly asking to expedite this verification process as my partner and I are in a a rush to book something for Korea since our trip is in 2 days. I apologize for the inconvenience and thank you sincerely!

Best,

Joyce Li

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