Gloriana M Ahx

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Verified Reviewer

Failing to verify age in Naver

Hello! I wish to verify my age for viewing content on Naver, but it's proven to be difficult due to being a foreigner living abroad. How can I verify my age so it'll let me view this content?

Thank you for your help,

Gloriana.

PS: I tried making other inquiries since the age verification asked for my number and did not accept it, due to my cellular service not being listed since it's not Korean. I'd appreciate the help.

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User's recommendation: (if someone knows where to actually contact them lmk bc i havent gotten a solution to this yet)

Callista K

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Verified Buyer
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Verified Reviewer

Webtoon Trouble

I purchased $15 USD worth of coins on the iOS Webtoon app, $9.99 for 100 + 8 coins and $4.99 for 52 coins. I used every single coin I purchased to unlock all of the episodes of the webtoon, Spirit Fingers, so that I could read the story anytime I wanted without having to watch ads.

However, within only 2 days of my purchases, all of my episodes were revoked, and I was told I needed to either pay again or watch ads. This is infuriating because I had already spent so much money on this app. I contacted the webtoon help page and received a single response, but wasn't able to contact further. I have since sent multiple emails and requests, which were all ignored or untouched.

I am extremely upset about this, since I have been using Webtoon for 4 years now. Yes, my reading history was already synced up, and yes, I am sure I was on the right account. Recently, Webtoon changed something and said that I would be able to read all 150 episodes that I already purchased under the conditions that I watch an ad to unlock each one and each episode is only available for up to 3 days. This is not okay because I already bought them and shouldn't have to watch an ad or have a time limit.

All of the photos I've linked are confirmation emails sent from Webtoon to my account, verifying that I was in fact on the right account. I wasn't able to attach every photo of purchase since there were too many.

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Loss:
$15
Pros:
  • Good stories
Cons:
  • Stole my money

Preferred solution: Full refund

User's recommendation: Be careful how you spend your money, because this is ridiculous.

Callista K

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Verified Buyer
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Verified Reviewer
| map-marker Wadsworth, Ohio

Webtoon Trouble

I bought $15 worth of coins on the IOS Webtoon app, $9.99 for 100 + 8 coins and $4.99 for 50 + 2 coins. I then proceeded to use all of my coins on the story Spirit Fingers to purchase all the episodes to read without ads for as long as I wanted.

However, within only 2 days of purchase, I was completely locked out of all of my episodes. I contacted help multiple times, and only got one email back, which just repeated to me the situation, and I wasnt able to contact them further. I am extremely upset because $15 is a lot to spend on an app. Since then, Webtoon then gave me the option to read the episodes, but I only get them for 3 days and I have to watch an ad for each one.

This is extremely irritating because I already bought them and shouldnt have to do this!

I had already had my readings synced to my account before purchasing, so this shouldnt have happened in the first place. I will be attaching the receipts below.

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User's recommendation: Be careful of how you use your moneyz

Elisa C Nex

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Verified Reviewer

My account was suspended

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Hi, I don't know why my account is suspended. I was just searching and saving places for my upcoming trip in August.

Can you please activate my account? Thank you.

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Cons:
  • Need to be more english friendly

Preferred solution: My account to be activated

Joyce L Kjh

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Verified Reviewer
| map-marker New York, New York

Naver ID Verification

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Hello Naver Customer Service,

I hope you are doing well! I am looking to get my ID verified.

I already provided the relevant documents (passport) as I am a foreigner, however at this time I do not have a Korean phone number.

I'm kindly asking to expedite this verification process as my partner and I are in a a rush to book something for Korea since our trip is in 2 days. I apologize for the inconvenience and thank you sincerely!

Best,

Joyce Li

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