Nautilus Inc Reviews

Show reviews that mention
machine problem visit customer service failure info order refund online
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Failure to deliver order and unresponsive to phone and email

I ordered a weight bench on 12/13/21. Nautilus readily accepted payment and has not delivered item. Online it says shipped but no tracking info is provided and the item was not received. customer service does not answer the phone at all and emails are never returned. I am contacting the Federal Trade Commission at this point and asking my bank to treat this as fraud and refund my payment.

User's recommendation: NEVER order from Nautilus. Total failure as a company in dealing with customers.

View full review
ID
#3271888 Review #3271888 is a subjective opinion of poster.
Location
Washington, District Of Columbia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Failure to deliver treadmill

Ordered a treadmill on July 21, got confirmation of order and was billed about two weeks later. That was the last communication received from them. When I hadn't heard anything from them at the end of September I went online to check order status. Was shocked to see shipping records that showed it had been delivered (it hadn't). They refunded all but $109 and refused and stonewalled me on why no delivery was made and a full refund hadn't been made. Two e-mails and letters to two V-P's got no response, and conversations with two customer service reps who were very pleasant, but could provide no info. Finally, two months later I got my $109 after posting a negative Facebook review and getting a response from a third customer rep. Still no explanation why they didn't deliver the treadmill.

User's recommendation: No customer service.

View full review
ID
#2309494 Review #2309494 is a subjective opinion of poster.
Location
Puerto Montt, Los Lagos
Preferred solution
Apology

BRAND NEW MACHINE UNDER WARRANTY NOT WORKING!

Brand new machine under warranty is not working. They want customer to pay for technician visit even if the machine is under warranty!

User's recommendation: DO NOT BUY ANYTHING FROM NAUTILUS!!

View full review
ID
#2235066 Review #2235066 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

Left bar on elliptical is not stable, continues to move as the arm swings

Went back and reassemble for the third time Still did not resolve the problem the left arm continue to swing off the bar. Still unable to use my elliptical. So Disappointed
View full review
ID
#1941834 Review #1941834 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Nautilus Inc Elliptical
New Reviewer

Getting Repairs is Impossible and Company Ignores Complaints

My bad experience ins with their Max 5 machine. This is their state of the art stair climber and is highly rated. The manual for the complex machine is full of ads but little information. For brevity: 1. the electronics on it are defective but when you report this the company denies it. I complained (along with others) that the blue tooth connection did not work and kept being assured it was my fault. I went through several hours of tech suport time (how does Bowflec pay for that?) being tols it was my fault, my phones fault, Texas instruments fault .. until finally they emailed a supposed fix. Meanwhile their advertising touts the biue tooth feature and they mislead customers on the Android Playstore. 2. I believe their is a major design problem in the firmware, Critical control features (firmware) the company claims are there do not work (at least for me). Caling tech support begins with very friendly foks but they do not now the machine well enough and when I go through problems with them their help does not make the issue go away. 3. Physical repairs take weeks. In my case I paid $200 for a "diagnostic" visit. Setting up an appointment can take two to three weeks. The repair man knew little abut the machine and did not fully inspect it. He also did not have the parts with him for a repair despite Nautilus claim that it instructs the repair people on the parts they might need. He even left the machine dissembled on the floor of my work space for two weeks! I arranged a second visit, the wrong parts were sent, the man obviously still did not understand the machine.
View full review
ID
#659447 Review #659447 is a subjective opinion of poster.
Location
Seattle, Washington
Pros
  • Friendly support people
  • Great machines
Cons
  • Support forum on facebook does not allow users to post issues
  • Tech support
  • Parts
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article