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New Reviewer

Failure to deliver order and unresponsive to phone and email

I ordered a weight bench on 12/13/21. Nautilus readily accepted payment and has not delivered item. Online it says shipped but no tracking info is provided and the item was not received. customer service does not answer the phone at all and emails are never returned. I am contacting the Federal Trade Commission at this point and asking my bank to treat this as fraud and refund my payment.

User's recommendation: NEVER order from Nautilus. Total failure as a company in dealing with customers.

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ID
#3271888 Review #3271888 is a subjective opinion of poster.
Location
Washington, District Of Columbia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Failure to deliver treadmill

Ordered a treadmill on July 21, got confirmation of order and was billed about two weeks later. That was the last communication received from them. When I hadn't heard anything from them at the end of September I went online to check order status. Was shocked to see shipping records that showed it had been delivered (it hadn't). They refunded all but $109 and refused and stonewalled me on why no delivery was made and a full refund hadn't been made. Two e-mails and letters to two V-P's got no response, and conversations with two customer service reps who were very pleasant, but could provide no info. Finally, two months later I got my $109 after posting a negative Facebook review and getting a response from a third customer rep. Still no explanation why they didn't deliver the treadmill.

User's recommendation: No customer service.

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ID
#2309494 Review #2309494 is a subjective opinion of poster.
Location
Puerto Montt, Los Lagos
Preferred solution
Apology

BRAND NEW MACHINE UNDER WARRANTY NOT WORKING!