Michelle M Mpv

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| map-marker Gaschurn, Vorarlberg

I had recieved a moldy bag

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Hi i have just bought a bag of natures recipe chivken aldult dog food from safeway in calgary alberta and the dog food was moldy like it had been wet and had mold on the nuggets. I was unhappy and my dog got sick from switching the brand the way dogs do.

I would like to keep him on ypur brand but i hope there wont be a promblem again . I just heard that there was a recall on the product is that true ?

Would just like to no so my dog will be healthy. Thank you Michelle

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  • Dog enjoys the food

Preferred solution: Free dog food and maybe samples of treats

Dorothy G Fon

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Disappointed no chicken in pkging

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I am elderlly and cant get to stores my 13yr old furry companion eats nothing but real chicken grain free recipe in broth i usually buy 30 or more at a time did u change the recipe? because now i have to use 2 at a time this causes a financial strain can you send some savings or a ffew pkgs to get me thru to next ss check Thanks stay well stay safe sincerly Dorothy Galgano 19 Quaker ave Randolph NJ 07869

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  • Dog eats only this
  • Not enough in pkg

Preferred solution: Let the company propose a solution

David H Ikq

Reference Number: 1312****

Hello, I never heard back regarding what the white flecks were in the kibble of the dog food, and I was all set to forget about the whole thing until I opened two(2) new bags over the weekend. I found several more pieces that had the white flecks in the kibble.

I have the information from each of the bags, and they are both the same. Best if used by: 11/30/19 8248****42251 UPC:7 30521 ****4 8 Number going vertical by the UPC 2793**** I understand that this may seem inconsequential to you, but it is very important to my wife and I, as well as our two(2) Golden Retrievers as to what it is. I look forward to your response about what it is, and why it is in my dog food. Let me know if you need anything else from me.

Thanks, David Hutzel From: Consumer Relations Sent: Monday, November 12, 2018 8:02 AM To: davidhutzel13@***.com Subject: Reference Number: 1312**** November 12, 2018 Dear Mr. Hutzel, Thank you for contacting The J.M. Smucker Company regarding Nature's Recipe products. We greatly value the input we receive from pet parents like you, and apologize for the experience with Nature's Recipe Dog Food Easy-To-Digest Salmon, Sweet Potato & Pumpkin.

Our team appreciates the information you have provided, and can assure you that your experience has been brought to the attention of our Quality Assurance Team. We are also in the process of mailing you a coupon(s) so you can again try our products. This should arrive within two to three weeks. Thank you again for taking the time to contact us.

We are committed to the well-being of pets and the quality of our products. If you have any additional questions, feel free to visit us at naturesrecipe.com or give us a call at 1-80*-237-****. Sincerely, Susan Consumer Relations Representative Ref # 1312**** Notice: The information contained in this electronic mail transmission is intended by The J.M. Smucker Company (or one of its subsidiaries) for the sole use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.

If you have received this electronic mail transmission in error, please notify the sender of the error by reply email so that our address record can be corrected. Thank you.

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