Sharon W Cqn

Website confusion

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All of a sudden it seems as if they have changed the look of their website and it is so confusing, I can not see how to edit my cc, look at my subscriptions where I can swap or change shipping date all it keeps doing is pulling up the terms and conditions I don't need that, I need to see my subscriptions and cc information as I did before. What is going on?
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Preferred solution: Change back to the old website, the new one I do not like, and it is so confusing

Juanita B Bpm
map-marker The Bronx, New York

Disappointed

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Is about a confirmation email I received about subscribing order please call because am not in the house and I won't be able to receive the package
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Preferred solution: Deliver product or service ordered

User's recommendation: The keep hanging up on me without even picking up to listening to whatever I have to say.

Kewanna Hhe
map-marker Sugar Hill, Georgia

Product defect

The products were not sealed and the avocado oil was not full.
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Triton Lqh
map-marker Detroit, Michigan

NaturAll Club - Customer Care Review from Detroit, Michigan

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NaturAll Club - Customer Care Review from Detroit, Michigan
Let me begin by saying the product is good. Customer service is nonexistent. The phone number provided is only voicemail. I have tried it several times, morning, noon, and night. Never has it even rang, just straight to a generic voicemail. I am being double billed by this company! I am trying to get in touch with anyone regarding this, and all I have received is the finger of silence or ignorance. This is a subscription based order system. August 20 I paid for three months. September 2 they decided I would be charged for another three. Nowhere near renewal time. I barely used the product to decide if it was worth $23.00 a month! Now I am paying $69.00 a month with no Ohio State Sales Tax being charged. I have tried various means of contacting Muhga Eltigani, owner, to find out why and correct the situation. No response! BEWARE, this company is now double billing! Very little to no recourse! ZERO CUSTOMER SERVICE! SILENCE! You get better Customer service at McDonald's and WalMart!
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Reason of review:
Problems with payment
1 comment
Guest

Hi there! We are sorry to hear that you had a poor experience with NaturAll Club.

It sounds like there was a mistake with your billing setup, and we want to fix it. We respond to all customer emails within 1 business day, and our phone service is available from 9-5 EST, M-F.

Dial 0 as directed to reach a representative, or email hello@***.com. We look forward to hearing from you!

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