Anonymous
map-marker Keaau, Hawaii

Natural Fitness Online - Forskolin Review from Keaau, Hawaii

Do NOT!!! order anything from this company! I ordered ONE product and when I got confirmation, two products were charged to my account. I immediately sent an email to customer support requesting to CANCEL my entire order. I got a return email stating that I had to contact customer support via telephone. I tried to call for 6 hours and kept getting a busy tone!! I emailed customer support again but they insisted that I could only modify my order via telephone. The next morning I got a rep on the phone who stated that my order has already been shipped so it could not be cancelled but they do have a 30 day, 100%, money back guarantee so I can return the products when they are received w/o a problem. I get the products and there is no return policy/instructions or address in the envelope of where to return the products to. I email customer support for an address to return the products and AGAIN, I get told that it has to be done via phone. I get a rep on the phone and after just about having to cuss at her because she kept going around and around about the products instead of giving me an address of where I can return the items to, she tells me that I have to PAY $25 for shipping and handling PLUS a 15% restocking fee per bottle that I ordered in order to return the product! So I basically have to pay this company an extra $70 to return a product that is backed by a 30 day, 100%, money back guarantee policy! My other option would be a refund of 25% (whooppeeee!) and I get to keep the products. This company is a HUGE SCAM!!!
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Reason of review:
Pricing issue
Anonymous
map-marker Long Beach, California

Refusing to cancel order and continuing to bill me!

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This company has refused cancelling my order for months, and continue to bill my credit card even after I spoke with a customer service agent. He said my account was put on hold and I received a 50% discount from my recent shipment because I could not return the product. I then was billed for another shipment the next day! When I called back for a third time in 3 days, I got a different agent, who told me I authorized the new shipment or it couldn't have been billed! I tried to tell him that I wouldn't authorize another shipment when I had just cancelled and asked to be withdrawn from auto shipments! Basically, impossible to deal with and dishonest business practices.
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Loss:
$378
Cons:
  • Business practices
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Griffin, Georgia

Will not refund!

I know for a fact I only ordered 1 product but was billed for 3 products after I checked out online. Immediately contacted online customer service was told I could only get a refund by speaking to a rep in person on regular business days, this was a Sunday. Called Monday morning and was told the order was already shipped, it was a lie and I knew it. The most annoying customer service rep I have ever dealt with said I had to wait til they arrived to get an authorization to return the "in-ordered items".. Called upon arrival, got same customer service rep that will not listen to your needs and does everything to not give you a return authorization number, then proceeds to tell me that it will cost me nearly $60 as a restocking fee to send them back and it would not be worth it to me an to just keep the products that I never ordered but was charged for. Asked to speak to a supervisor on 3 occasions but was repeatedly told he was the supervisor. So very frustrating! Never, I repeat, NEVER order anything from this company!!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Gloucester City, New Jersey

Garcinia Cambogia Review

KEEP TAKING MONEY ,WANT TO CANCEL EVERYTHING PLEASE NOW
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Reason of review:
Problems with payment
Anonymous
map-marker Los Angeles, California

Natural Fitness Online Charge Review from Los Angeles, California

I'm completely dissatisfied with this product ordering this was completely misleading and charge my account $90 without my authorization unhappy with the entire product and process and how they go about gaining customers
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Reason of review:
Problems with payment
1 comment
Guest

Did you get your money back? I'm so upset they charged me $200 and wont give me my money back!!!

Very Upset!!

They seem to not even care that my daughter bought the product and they won't refund the money! DO NOT BUY FROM THEM The product made her sick too!!

Anonymous

Natural fitness online (Naturalfitnessonline.com)

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Please please please read their terms and conditions before you make a purchase. Else, you will end up spending $90 instead of $5. Trial Offers Terms and Conditions From time to time, Natural Fitness Online may extend trial offer's to its customers on certain promotional items. If you subscribe to a trial offer you are responsible for accepting the following terms and conditions. By placing your order you'll be shipped a 30 day supply of the promotional trial product and billed only $3.95 shipping and handling. You should receive your product within 2-3 business days after you've placed your order. If you feel the promotional product is not for you, cancel within 14 days from your order date to avoid the purchase fee of $93.95 and enrollment in the Exclusive Natural Fitness Online Home Delivery Program which sends you a 1 month supply every 30 days starting approximately 30 days from the day of your initial order and bills you $93.95 plus shipping and handling of $3.95. To cancel at anytime call 855-430-****. You will need to generate a Return Merchandise Authorization (RMA) number and return all unopened product. Customer is responsible for return postage. If you cancel during the trial introduction offer, you will be given 15 days from the day you cancel to return the unused portion of the trial bottle in order to assure that you will not be billed $93.95 for the product. All shipping charges are the responsibility of the customer. You will need to generate a Return Merchandise Authorization (RMA) number and return all unopened product with a tracking number. Customer is responsible for return postage. Although you can return product from an ongoing product shipment, you cannot return product from the trial once the trial has elapsed and you have been billed for the product. The initial charge of $93.95 cannot be refunded. For subsequent shipments in the program, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. Shipping charges are not refundable. To receive a refund for a returned product from an ongoing product shipment (not the trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA must be written on the package in order for credit to be issued. All shipping charges are the responsibility of the customer. I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES, UNDER THE TERMS OF THIS AGREEMENT, IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED. BY PLACING MY ORDER, I PROVIDE MY ELECTRONIC AUTHORIZATION FOR FUTURE CHARGES AGAINST MY CREDIT CARD UNLESS I CALL TO CANCEL.
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Loss:
$50
Reason of review:
Autopayment

Preferred solution: Full refund

1 comment
Guest

Beware of Natural Fitness online. They will offer a free trial but one month later will sent you a product and charge you $97.00

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