Geordan K

Failure to Comply with federal policy and contractual obligations

We went under contract with Native Van Lines for our move. The contract states up to 21 business days for delivery. Native Van Lines subcontracted to Overland and were provided the Bill of Lading referenced in the Job ID. The contract with Overland (which was out of compliance with the original contract we signed with Native) was required to be signed otherwise we would be charged more, and out items would not have been picked up. It has been six full weeks, over 30 business days, and out belongings still have not been delivered to us. Overland refuses to take our calls, and is actively screening them. We have called over 50 times in the last three weeks and have only been able to speak to someone a handful of times. The company states that "delivery will happen this weekend and the truck is en route" every week for the last three weeks. I called the DOT NCCD hotline and was informed that they have 30 calendar days to ship our belongings, meaning that their contract is out of compliance with DOT policy.
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Preferred solution: Full refund

User's recommendation: AVOID LIKE THE PLAGUE