Nationwide Transport Services

We hired Nation Wide Transportation for a job. We paid upfront in full for the service to transport our houseboat.

The driver was negligent when transporting our boat. He told me the boat was not properly on the hydraulic pads. Then he tried to move the boat over with a piece of wood and put a 2ft hole in our boat along with other damages. He called us at 10pm after having it since 10am to let us know there was an issue.

Never reached out to the Broker. I had to let the Broker know what the situation was. The driver wanted to pay for damages he made in cash until he realized there were far more damages due to his negligence. He tried to state the cracks in the transom were already there although I had proof, they were not from taking photos prior to transfer pickup.

Our boat has been sitting on blocks in West Ocean city since 06/14/23 from accident date 6/13/23. It originally was blocking the bay of the fiberglass shop for 1.5 of those months, which I was getting heat from the shop owner that he did not have access to his shop and his guys were working now in the sun all day in 90-degree heat. After having to fight my insurance company, the drivers insurance company and submitting a claim with NWT, with horrible comm.(zero response to my emails/concerns)my insurance covered the damages made by the driver. I paid the remaining balance in cash.

Now my boat is fixed, the shop needs it out of there. I decided to schedule for the boat to be delivered to the destination I had paid for. It also specifies in the bill of lading my boat would be delivered after repairs were made. The driver is refusing to not deliver our boat.

This is a conflict of interest for me and not something I signed up for. I contacted Jackie and Karen with (Broker) who were assisting me, and Karen said she would call me back on 08/22/23 after she spoke to the driver. She did not. I left mgs to speak to her and now days go by and I am left with no answers.

She then still did not call me back and instead had Jackie her assistant call me who cannot make any decisions or help me. Now I am being told they can not pay the driver until the claim is closed and this has nothing to do with my boat having the ability to reach it's final destination. I paid a lot of money for this horrible experience, and it just is not right. My boat needs to be delivered to its slip.

If I lose my slip because of this delay, there will be additional amounts of lost and I will not have a place to put my boat. Now no one from the company is responding to me and I am stuck with no answers and my boat stuck at the shop.

This is not what this company promises it's consumers. I requested a refund and now I am being completely ignored.