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Terrible Experience! They are still holding our belongings hostage!

Nationwide lied multiple times regarding pick-up, fees, delivery, etc. They are now holding our entire household hostage at an undisclosed location. I'm a single mom with two children. I was very upfront from the beginning and voiced my concerns about their bad reviews. They assured me the move from NC to IA would go perfectly. I paid the $1250 deposit, the movers were to arrive the following Friday at 10AM and were to take all of our furniture pieces plus bring an additional 40 boxes that they would pack for us. 12 hours later two guys showed up at nearly 10PM. They told us packing wasn't included, they had no boxes, said we would have to pay triple and needed to pay right then in cash and that our belongs would be taken and put in storage in NJ for up to a month! They left without our things. I spoke with the owner of Nationwide as well as two of his employees. I had to screenshot texts they had sent to get them to follow through on what they had promised. They assured me they would fix the issue and get another mover to come. They also assured me that the move would take 3-5 days and we would have our things by the following weekend at the latest. They sent a new mover with 3 guys total. They were nice and professional and helpful. They had everything loaded but said they couldn't leave unless we paid them in full. They sat in my yard for about an hour and waited. I had to agree to pay Nationwide the remaining balance of $2600 plus another $500 extra in full right then or they wouldn't take our things. Our driver said he would arrive at our new home by Sunday. We received several messages about delays and then finally were told the moving truck broke in Ohio about 12 hours away from us, they even sent a picture of a broken Budget moving truck. That was Monday, it is now Thursday and they are telling me "maybe sunday". They refuse to tell me where my family's possessions are and have only said they are now in an undisclosed storage facility somewhere in Ohio and then reminded me that they legally have "30 days" to deliver. Please believe ALL the negative reviews on these guys. They are bad people who don't take accountability, will lie and avoid your phone calls and texts. My poor children are sitting in an empty house at the mercy of this horrible situation. It has been traumatic to say the least. They intentionally underquoted my house and even when I told them I had a GIANT castle with slide and an air hockey table they still only estimated enough cubic feet to fit a basic 3 bedroom apartment and conveniently did not include the extra 40 boxes in the written quote, fortunately I had it in writing from the owner in a text. We had to leave the castle and air hockey behind. I paid my deposit October 12, it is now October 29 and this is still unresolved. They con people for a living and enjoy hurting people and taking advantage of hard working single parents. Trust ALL of these reviews!

User's recommendation: RUN FAR FAR AWAY FROM THESE SCAMMERS.

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ID
#2254363 Review #2254363 is a subjective opinion of poster.
Service
Nationwide Move Management Long Distance Moving Service
Cons
  • Delivery
  • Price
  • Underquote
Loss
$4100
Preferred solution
Deliver product or service ordered
New Reviewer

Complaints

No one picked up the phone on the management line or, for that matter, several other lines for the sales person, account manager and the finance guy. Would not use them ever again and would not recommend them to anyone.
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ID
#1561333 Review #1561333 is a subjective opinion of poster.
Pros
  • In&out moving that did the actual transportation
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Price reduction

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