Caroline H Jbw

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Harasses me by phone and by first class mail

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I had an American Express gold card for 8 months. Because of various life changes, I fell behind in my payments. American Express gold typically wants you to pay the balance in full or at least 75% of it. At first, American Express was congenial about it, although they began calling me on a daily basis early in the morning, trying to harass me into paying. Sometime, beleagured by their relentless pursuit of me, I would schedule a payment by phone. Sometimes American Express would put that through a day or two early even though they were not authorized to put it through early. Finally, they turned my American Express gold account over to Nationwide Collections. At first, Nationwide Collections seemed willing to work with me. Then they began putting pressure on me to pay. At the time, I had very little money. I had no recourse but to block Nationwide Collection's phone number so they couldn't call me. The first gentleman I dealt with seemed nice at first (they are all East Indian and have exotic first and last names that are hard to pronounce and spell). Then he began harassing me and I had to talk to his manager to confirm my payment arrangements. The manager was obnoxious as well. Next I dealt with Poonam at Nationwide Collections, She was congenial at first, then she began to get aggressjive and pushy trying to force me to pay more than I could afford to pay. After all, collection agents make a commission based on the speed with which they collect and how much they collect at one time. I got rid of Poonam and now I have Jatin. We'll see what happens.
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Loss:
$400

Preferred solution: They stop bugging me

User's recommendation: Use with caution - don't let them intimidate you

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