Product: Nationstar Mortgage Customer Care Clear all filters (0 of 46 reviews match)
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Nationstar Mortgage - The worst

Week after closing house mortgage was sold to them. They are the worst, if one day late they call every hour never leave a message just static and call work , almost got me fired. Helllo how the *** am i to pay if you get me fired. Why the heck did company i closed do this to me.
1.0
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Nationstar Mortgage Customer Care
#1455559
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I'm a government employee and I'm currently in furlough. I have called three times to obtain some type of assistance from this darn company and always the same answer "at this time we currently do not have any such program". Never in my life have I need help until...
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Anonymous
Anonymous

I've never received a single iota of any sort of sympathy from any federal government agency at any time in my 7 decade life. Nothing but audits, penalties, interest due, tax ...

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Nationstar Mortgage Customer Care
#1455067
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Nationstar Mortgage - How does a payment for home owners insurance coming from escrow get returned to Mr. Cooper

Short notice sent from home owners insurance company stating the escrow payment for policy was returned due to stop payment filed by Mr. Cooper mortgage. Deadline for home owners insurance is coming to lapse due to the stop check payment order. Not dealing with Mr. Cooper Mortgage after reading through 1345 complaints filed to the BBB going directly to the State Attorney Generals Office with a formal written complaint.
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Nationstar Mortgage Customer Care
#1448363
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Did a modification and they only gave us 5 years now our mortgage is high again and we are now retired and cannot afford this high mortgage payment
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Anonymous
Courtney

You can try to refinance your loan or even modify it again I prefer modify it lower. And when ever you want or can make an extra principle balance payment. If you ever need so...

1.1
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Nationstar Mortgage Customer Care
I didn't like
  • And we have never been late
  • We need a permanent modification we lost one salary
  • Harrasment
#1365149
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Thank goodness Nationstar will be no more! When my husband died And I couldn't make the payments they tried to foreclose on the home! I finally sold the house but they did not report the payoff to the three credit unions correctly, they never said I paid the loan in...
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Anonymous
le

The name change made no difference. They are still the same slime balls they were under Nationstar.

Anonymous
Nope

New company, same crap-personal experience

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Nationstar Mortgage Customer Care
#1228747
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Nationstar Mortgage - The worst mortgage company I have ever dealt with.

Since hurricane Irma everytime I talk to them they do the opposite as to what I say. Cannot answer a question directly. Can not stand this company. Will change as soon as I am able too.
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Nationstar Mortgage Customer Care
#1227136
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Made all my monthly payments on time for years.Beginning of 2017 gave me a new payment for the year 2017 which I paid on time every month. The last month of 2017 they increased the payment amount but I paid the amount I was instructed to pay, and then in 2018 I paid...
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Nationstar Mortgage Customer Care
#1208728
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You will not believe what I have been through with this department.It has been a nightmare! Their disbursement process is unbelieveable. Three times my payments were sent to California instead of Texas where I live. After over 20 calls, speaking to a different person...
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Anonymous
DJM

You will not believe what I have been through with this department and Mr. Cooper. It has been a nightmare trying to get my house come after a major hurricane!I pay monthly i...

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Nationstar Mortgage Customer Care
#1186188
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I hate this company with all my heart!!!...I really wish I could be transferred somewhere else. the customer service reps. give continuous false information... I would never ever ever refer this company to anyone. Please someone up high do something about better...
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Nationstar Mortgage Customer Care
#1175368
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Nationstar Mortgage - Incompetent ***!!!

Whatever you do, do NOT use this company. They are a bunch of incompetent *** that don’t know how to do their jobs. Because of them, I have nowhere to live currently. A task that would take another company 2 hours, takes them THREE WEEKS. They don’t have the slightest clue of how to properly do business and they are THIEVES.
1.0
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Nationstar Mortgage Customer Care
#1169463
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