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Our mortgage was transferred to Nationstar in 2016 and the nightmare began. We thought all was well until a few months later we received a letter from Nationstar saying we had a shortage in our escrow account of $6119. Mind you we have never been late on a payment and our escrow definitely had more than enough money to cover our taxes and insurance for 2016 with some leftover. We have called several times, provided supporting documentation to...
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1.2
I didn't like
  • Escrow mistake
#1011073
Rip off beyond belief. Promised to get our mortgage payment lowered. We signed a contract and paid them and never heard from again!!! It became a part time job daily for months trying to reach anyone at "Nationstar Financial" if that really is a company! Thanks to your company ripping us off you are responsible for making a bad situation worst. If I had one wish it would be that every person involved in this scam gets ripped off 3 times the...
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#1008883
Tried paying my entire loan off 3 times. They reversed the transfer payment 3 times and charged me late fees even though I had proof that it was they that reversed the transfer. In addition they cost me an extra $30.00 in wiring fees which they did not refund. You will wait on hold for upwards of 30-45 minutes only to be hung up on BEFORE you talk to a representative. When you do manage to get a representative they will transfer you around for...
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1.7
#1008632

Fha Mortgage Review

#1008526
1.0
They give our inaccurate information anytime I have a question. Can I remove my escrow? Sure complete the form we are sending. Oh you are not eligible. Can I recast my loan. Sure. Fill out the forms we are sending. Oh you are not eligible. It's a joke. Horrible customer service. Sold to them from Bank of America. Refinancing just to get away from these idiots.
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Short Review for January 29, 2017, Other

#999561
Nationstar mortgage fraud company ! Use divorce and die people name and social security number eight years to robbery my house !
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Short Review for January 28, 2017, pc_pricing

#999010
1.0
We've had nationstar for a long time we absolutely hate this company in September 2015 we owed 84,000.00 we asked for payoff January 2017 they send us our payoff almost 100,000.00 wth we're going to court theyre ripping us off we have a no penalty payoff and they cannot explain why we owe more 18 months later. Do NOT USE THIS MORTAGE COMPANY
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Short Review for January 27, 2017, pc_service

#998194
1.0
I have Nationstar as well. Who is allowing these people to buy mortgage loans. Every time they continuously ask for documents after documents and refuse to release funds. They say 100% needs to be completed when 90% is what the contract reads. I'm very stressed dealing with these people.
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Another complaint here. Put payment in suspense account. Then say your late add fees and interest. Then refuse payment or send it back. Try to foreclose using illegal practices. They don't pay escrow taxes. All the usual fraud from them everyone else complains about. Thats their business model and how they make money by railroading people out of their homes or collecting huge fees and interest by not taking payments. No interest in servicing as...
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1.0
#1008505
File a complaint with the Consumer Financial Protection Bureau (https://www.consumerfinance.gov/). They can do something about these swindlers. We have no say when our mortgages are bought by shysters like Nationstar but we can make a stink with the feds. Nationstar messed up on the payment of my property taxes from the escrow account. Just didn't make the November payment. Then, rather than say, Oh Yes! We'll get a check sent out right away!...
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1.1
I didn't like
  • Didnt pay the property taxes they collected
  • Harrassment trying to get me to refinance my home
#1007914
Nationstar mis appropriated funds ment for mortgage. sent back payments saying late or not enough saying was never received then sent inssuficient payment and return checks. then when asked for funds that were for house payment they wouldnt send back in total they sent back one hundred dollars here 600 dollars there never the full lump some back now they are putting it up to foreclosure i dont want to lose my home but their trying to steal it...
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1.0
I didn't like
  • Ripping me off for home inspections and other added fees
  • Not applying my payment properly
#1006824
After a flood in our basement, our insurance company had us send our endorsed checks to NationStar…… that was September 2016…… still fighting to just get an inspection for our second check done. Yes, fighting……their help center has the most deplorable customer service! I wish I could say it was only one or two people, but it's all of them… no call backs, no supervisor, slow processing of information, always needing "Something else", and they...
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Nationstar has an awful claims department. I have spent over eight hours on the phone with this department. They are obviously a contracted firm operating from another country. The claims operators cannot call you back, cannot email you, cannot track your claim from day to day. They are clearly paid by the number of phone calls they can handle, so they blatantly lie to get you off the phone, with no intention of follow up. As if having hurricane...
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Anonymous

Anonymous Omg!!! This is happening to me right now!! Had a flood in my basement on 9/10/2016……… they are holding up my 50%check inspection for 10 days now…… just told me on the phone ...

For years my mortgage has been serviced by CitiMortgage, but a few months back it was transferred to Nationstar. Since then I have had nothing but trouble. They claim that I am on auto-withdrawal, but when I called when a payment was not withdrawn they could give me no explanation. Then they began being very pushy with me to pay off my mortgage. They asked if I would like them to order up a payoff statement. 4 times I told them that I did not...
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Anonymous

Mindy They'll send you a pay-off amount and just ignore them. As long as you're making payments they can't touch you. THEY CAN'T TOUCH YOU.

Contact Nationstar Mortgage

Headquarters Address:
Nationstar Mortgage
8950 Cypress Waters Blvd Dallas, TX 75019
Dallas, TX 75019
Phone:
(888) 480-2432
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Companies similar to Nationstar Mortgage

My loan was recently sold to Nationstar. I was notified of an escrow shortage before it was transferred and told I could pay the shortage to keep my mortgage payment low. My next payment was to be made to Nationstar so I called them and told them I wanted to pay the shortage amount so my payment would remain lower. It took a couple of days to find someone that even knew what I was talking about. When I did find someone, they wouldn't honor the...
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1.0
I didn't like
  • Runaround and being ignored
#1002327