Dayton S Fkj
map-marker Springboro, Ohio

TERRIBLE COMPANY

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If it were possible, we would leave negative stars! Nation's Roof came to fix a leak we had in the roof after the rain. A few weeks later the leak was still present, and after the rain, our ceiling was damaged. They came out a second time and did work in a COMPLETELY different area WITHOUT any leaks (that obviously did not fix the problem we called them for originally). We called them a third time to address the SAME leak, and no one ever responded. We had to contact another company, Command Roof, to come and fix the problem. Command's owner even came out himself to ensure our leak was fixed properly! We have undertaken a significant financial loss due to having to repair the same leak (plus all the ceiling damage) 3 times!! When we received the invoices from Nations Roof, they tried to bill us NOT ONLY for both visits (without adequate work completed), but they also falsified the man hours by 8 hours! We contacted the company to discuss these issues, and went months without response. When they finally did reach back out to us, we were hoping to resolve things amicably. However, it quickly turned into a hostile conversation as their President, Andrew, was unwilling to take our offer to pay for half of both invoices (as we recognize that he still had to pay his employees even though the job was not completed). It was beyond disappointing to experience a business owner who was so condescending and unwilling to see reason. We provided him with all of the documents and communication records that we had (including the job ticket with hours completed by his workers) and he refused to acknowledge our claim. In addition to offering to pay half, we gave Andrew our promise not to share our displeasure with his company and lack of customer service. His exact response was "So feel free advertise all you wish (I wouldnt if I were you)". What kind of business owner communicates with a customer in such a threatening manner?!? In hopes to resolve this issue without continued communication with Andrew, we reached out to the Nations Roof regional controller with an offer to settle. However, we never received a response, or even acknowledgement of our concerns. We could go on forever, but bottom line: STAY AWAY FROM NATIONS ROOF! We would rather keep a bucket under our leak next time.
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Loss:
$1964

Preferred solution: Full refund

Sherilyn Jcs
map-marker Columbus, Ohio

Nations Roof billing more than quoted; not willing to negotiate

Company rep quoted $65 per hour for roof repair in Columbus Ohio and said they would send a two man crew for a temporary repair on Saturday. Crew came at 4pm on Monday and did two hours of work. Roofer explained that the repair would hold until the next big wind and then would probably fail and that we should budget to reroof that section. Bill showed 3.5 hours and roofer explained their time included 1.5 hours driving time to return to base in Dayton Ohio. Materials were charged at $70 so total bill should have been $297.50. Company billed $525 saying that $65 per hour was per crew member. Since this was a simple misquote which can happen when doing business, and the roof was temporarily repaired, I offered to split the difference with the company by us paying labor for both individuals for three hours with the company picking up the cost for materials and the other hour of labor. (The second crew member did not do any work besides helping to carry the ladder) The billing person became quite abusive telling me that since I own a house I should have known the rate was per person, and that I was accusing them of being dishonest. She explained that they recently had some work done at their facility, and the bill contained many hidden charges, and that they just paid it because "that is how business is done". I don't agree that this is how business is done. I see the situation as misunderstanding with no bad intention on anyone's part and I'm trying to do the right thing as a customer with a problem by offering to pay more than I was quoted. The company is not doing anything to meet me halfway. My suggestion for others is to get a written quote detailing exactly whether the repair is permanent or temporary as well as all the charges before having any work done by Nations Roof.
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How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

In this video with the manufactured homes industry expert, Tony Kovach, we get into details of the buying process, pros and cons, red flags, and tips that every consumer should consider before getting into a deal.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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