Anonymous
map-marker Miami, Florida

Terrible Process - You'll Lose More Money In the Long Term

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It is better to set aside an escrow for your repairs than to pay a warranty and deal with this company. Their processes seem PURPOSEFULLY time-consuming.

A repair that would take a mechanic a few hours to fix gets dragged out for days because this company requires so many cumbersome steps-which leads to constant back and forth. They have a customer portal that is basically useless and a TruePic app that is constantly experiencing issues, yet it is the ONLY way the mechanic can submit the inspection and photos to get your claim moving. TRASH. The time your truck is sitting waiting on NTP - you could have been fixed, rolling and making money.

I wouldn't recommend this warranty service. Take the $8,000-$12,000 it cost for this warranty and place it in an account for your repairs.

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User's recommendation: Setup Your Own Savings for Repairs

1 comment
Guest

Stay away from NTP, I paid $7,250 and such a hassle with them to cover basics but I can't imagine bigger issues what you have to go threw

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Truck repair

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National Truck Protection - Truck repair
National Truck Protection - Truck repair - Image 2
To any and everyon NTP WARRANTY, DON'T WAIST YOUR TIME OR MONEY. THEY WILL NOT PAY ANYTHING TO FIX YOUR TRUCK. SCAMMERS... IF I COULD GIVE THEM A 0 I WOULD. THE ONLY ONES THAT WILL GET PAID IS THE SCAMMERS AND YOU WILL BE LEFT WITH A USELESS TRUCK TO FIX AT YOUR OWN EXPENSE...THE REVIEWS ARE 100% TRUE...2/2023...
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User's recommendation: Avoid at all cost

Anonymous
map-marker Gloucester, Virginia

Wont pay claim

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Had my truck towed to their recommended shop they went back and forth with NTP for six months and would only fix the truck after I offered to pay. I purchased a truck to use it not sit for six months while their shop and them fought back and forth over pictures
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Cons:
  • Good way to loose 6k on repair and 2k on the warranty

User's recommendation: Do not buy their warranty

1 comment
Guest

you are on point

Anonymous

Cleaning House

A little over a year ago, National Truck Protection's owner, Kinderhook, purchased it's biggest competitor, Premium 2000. Since that time, it appears the owners have been attempting to shut down the NTP brand. The apparent goal of Kinderhook is to flip NTP and Premium for a profit. To do this, they’ve had to clean house. NTP is based in Cranford, NJ and Premium 2000 is based in Winston-Salem, NC. In the past year the two companies have been fully merged and now operate as NTP-P2K. Since the merging, 14 employees at the Cranford location have been terminated or have resigned. Every time someone has been fired or has left NTP, the vacant position has been filled at Premium 2000 in Winston-Salem. The CEO was fired (after 10 years with the company) and replaced by someone in North Carolina. The CFO was fired (after 25 years with the company) and replaced by someone in North Carolina. The VP of Sales and Marketing was demoted and replaced by someone in North Carolina. The VP of Claims saw what was happening and left the company (after 20 years with the company). His position was replaced by someone in North Carolina. The Marketing Department was eliminated. The inside sales people had their accounts take from them and given to outside sales people who were also working as contractors and not as employees. Consequentially, sales people who had been with NTP for years, left the company. Others were fired. Then, the inside sales team was reduced by 50%. Then, the outside sales team was reduced by 66%. The Claims Manager for the Cranford location recently resigned (after 20 years with the company). His position was immediately filled by somebody in (you guessed it) North Carolina. All of the Executive positions at Cranford have been eliminated and taken by people in North Carolina. The bonuses and commissions for the claims department have been eliminated. The lease for the the office in Cranford, which expires in about a year will not be renewed. The new management is hyper sensitive to feedback, condescending and patronizing. The current Chief Claims Officer, Bryan Kravitz, has 0 experience in the trucking industry as does the current CEO. This possibly explains their defensive and absolutist attitudes. There is no Human Resources department. If you have a complaint or concern, there is no one to go to. No union protection, costly health benefits and no matching 401k. No sick days. Currently, a claims analyst was terminated without cause. He had no disciplinary history, no complaints from co-workers or previous management, no complaints about work ethic or job responsibility fulfillment, no customer complaints. His salary last year was $78,000. There is a current job listing for his vacant position on Indeed.com, listed as “Claims Service Representative”, offering a maximum of $50,000. Take all of this into consideration and beware. I think it’s obvious that National Truck Protection (NTP Warranty) will not be around for long, at least not in New Jersey. Move into the 21st century. Go to school to learn the theory of leadership and people skills. Then, work in the real world for a few years to learn hands-on how humans communicate respectfully and openly with one another. Then, live in the wilderness for a few months to allow the elements to toughen you up. Your thin skin is a threat to people's livelihoods.
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Loss:
$78
Reason of review:
Work Experience or Job Application
2 comments
JeffBishop

This post contains several statements about National Truck Protection / Premium 2000+ that are not factually accurate. While we do not comment on sensitive matters such as anyone’s salary history or the circumstances of their departure, we will note generally that we do have an HR department, bonuses, PTO and 401(k) matching.

At this time we have no intention of shutting down either the NTP or Premium 2000+ brand, nor either of their respective facilities. While PissedConsumer149**** alleges every departing employee from Cranford, NJ has been replaced in Winston-Salem, NC, he or she appears to acknowledge the position in question is advertised in Cranford.

Guest
reply icon Replying to comment of JeffBishop

Kudos to the guy who spilled all the beans. He might be a "dis-grunted" ex employee or maybe a connoisseur in this kind of businesses.

His testimonial are genuine while the defense is barely credible. When in power the companies "executives" behave like little dictators but when uncovered they start threatening and bragging how good they are with their employees.

Everybody knows the reality but few have the courage to expose the obvious. Just somebody 2 cents.

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Anonymous

Horrible experience

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I was practically forced to buy an NTP warranty for my used truck in order to qualify for financing. It cost me over $8,000 for the "best" warranty. My engine locked up and when I called to open a claim, the people were very rude. One guy hung up on me claiming he didn't understand what i was saying. I called again and a lady kept me on hold for 20 minutes. Finally, I was able to speak with someone and after explaining that my engine locked up, I was told to take my truck to an "authorized dealer." I had to pay for towing to get my truck to the dealer. The person at NTP told me to give the dealer permission to troubleshoot the locked-up engine. I did. A few days later, I called NTP to find out about my truck because I hadn't heard anything and my truck payment was due. For the next 2 weeks, I kept calling because my truck was still at the dealer and a decision had not been made. I desperately told the person at NTP that I was about to lose my truck because I've been out of work and they still had not approved the claim. Finally, after NTP claimed they received everything they needed, the said that would be approving the claim but that they don't pay for new or reman engines and that they would be providing a used engine (out of a salvaged truck) and that it would take a few more days to source the engine and have it shipped to the dealer. At this point, i already lost my load and had defaulted on my truck payment. I called my finance company and they contacted NTP to stop delaying repairs because my money was on the line. Then I got a call from NTP saying that the dealer will not accept a used engine and that I have 2 options. I could take the amount they would approve (around $20,000 of a $40,000 estimate) and put it toward a reman engine or they would tow the truck to another location that would accept a used engine. I didn't have $20,000 dollars laying around so I reluctantly agreed to let them tow my truck to another dealer. Over 3 weeks into this, the used engine finally arrives at the second dealer. 4.5 weeks in and the engine was finally in, but they couldn't get the engine started because the harness that came with the used engine was internally damaged. 2 days later, NTP agreed to pay to replace the harness. Then there was a fuel injection issue. 5 weeks in, NTP agreed to pay for new injectors but at this point, I had to walk away from the truck because I had bills to pay and mouths to feed. This experience was a nightmare and I'm still shocked at how much money this warranty cost me and in the end, I still lost my truck and business. PLEASE STAY AWAY FROM NTP WARRANTY!
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Reason of review:
Warranty issue
Anonymous
map-marker Cranford, New Jersey

This has to be a scam.

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I bought an NTP warranty that Lone Mountain pushed on me. After driving my truck from Illinois to New Jersey, I smelled diesel in my cab. It turns out the heater core was rotted and was leaking. I took it to my mechanic and he told me the reason the coolant smelled like diesel is because the injector cup of rings failed causing the fuel and coolant to mix. The injectors would need to be removed in order to replace the cups and o-rings. I called NTP to file a claim and they told me this failure would not be covered because it's pre-existing and that o-rings are not covered anyway. I called Lone Mountain and they told me I had to tow my truck to Illinois so that they can look at it and see if they'll repair it. This was a horrible experience. I lost thousands of dollars on the warranty and on the down payment for the truck. Stay away from NTP warranty.
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