National Tire And Battery Complaints and Reviews
My daughter took her vehicle to NTB Tire in Norcross, Georgia to have her tires rotated and balanced on November 11, 2016. The pregnant person that was upfront was eating and acted like she was being inconvenienced by having to do her job. She did not create an invoice and when she pulled the vehicle into the bay and on the lift, she obviously did not know what the heck she was doing because she caused damage to the rocker panels. She did not...Read more
I didn't like
- Business practices
- Customer service
#1005228 by anonymous
Went to ntb in crestwood il. 132st and Cicero. Had a nail in my tire (obvious in the middle far from side walls) tire was pretty new only 6000 miles on it. Ntb told me that since I used fix-a-flat the tire was unrepairable and that I needed a new tire at a nice $250 estimate. ??? Only 6000 miles on it. Took it to DISCOUNT TIRE later that day. They told me that ntb was full of ---- and they repaired my tire in about 12mins. Looks like ntb tried...Read more
I Bought two new tires from National Tire and Battery on 287 in Arlington TX and came back a two weeks later and they would not plug a small leak from a nail - it as it was about 1" from the sidewall. Well within the tread and they would not warranty the tire. I went down the street to another independant tire shop and for 10 bucks it was done. I'm done with the big box tire retailers - its a constant battle to get them to do their job anymore -...Read more
Goodrich Tires Installation And Alignment Review
by anonymous #880140
Checked in 8:30 AM Sunday 07/10/16 at NTB store Capital Heights, MD to install 4 tires + alignment. It took 6 hours and a quarter to complete the job and check out. This is unacceptable customer service. I would strongly not recommend someone to this store.
Short Review for July 03, 2016
by anonymous #876270
I scheduled an appointment and had been waiting for more than 2,1/2 hours. I watched 5 cars go in and out after being told I would be next when I arrived since I had an appointment. I will never return again.
National Tire And Battery Customer Care Review
by anonymous #855897
I came to NTB 3860 Oxford Station way on Hanes mall Blvd. the lady I spoke to names Lindsay Roberts, a customer associate was very nice and helped me so much.
National Tire And Battery Car Repair Review
by anonymous #848276
Location is Hugh Howell, Stone Mountain, GA. Needed tire plugged. After waiting for an hour, worker told me it was unable to be plugged. Tried to sell me a new tire. Then said all my tires needed to be replaced. Dismissed everything he said, drove one mile to another tire shop, got tire plugged for $10.00. I guess he thought I was a ***, middle age female. Sucker!
Ntb changed new tires. After the tire changed, I had been there 4 times for an issue with the new tire. They dont have a good mechanic who can fix this simple issue. Also they changed a very cheaper brake and charged me for best quality brake. I wll never ever go to ntb again.i will not recommend to my freinds also. My bad time that i went to ntb. Poor service. wll never ever go to ntb again.i will not recommend to my freinds also. My bad time...Read more
Merchants Tire, now NTB, on Millbrook road in Raleigh NC completely ripped me off! I took my car in for breaks and a starter and ended having nails in a tire, or so they said. THREE days later i got it back and the next morning the car wouldn't even start. I took it back yesterday and now I'm having it towed to AAA Car Care. To top it all off, the $103 tire didn't have a cap on the valve stem when i got it back.Read more
Called for four tires with installation wigh riad hazard, due to construction. Im always getting something in one of my tires. So with installation package and an alignment the ptuce thry gave me was 847.88 before tax. When you drive a 3/4 ton diesel and need load index of 123 or higher, getting 4 quality tires for under 900.00 is a good deal. So i made the appointment and once in there they told me they had a buy 2 get 2 deal. So i said just...Read more
I wish I could rate this place a zero! I made an appointment to get new tires and an oil change and dropped my vehicle off at 11 am. I was told it would take about 2 hours and I would receive a call. I should have gotten a call by 1pm or 2 pm at the least, but no call as of 5 pm, so I called and spoke with Corey and was told it was ready for pick up. I arrived and paid for the service, (Oil Change alone was $123.98!!!). I started up my vehicle...Read more
I went in for a regular oil change with tire rotation. They conned me into changing the brake pads, brake fluid, power steering fluid, fuel system tune up, all for $84 I was told. When I went to pay they charged me almost $800!!!! And I hadn't signed the required work order. When I asked why they didn't show it to me, they said they were too busy. Too busy for 20 more seconds??? That is not a valid excuse. I was doing regular oil change for 2...Read more
I have recent experience with these crooks. I have honda odyssey 2006. It was bad luck that i took my car to NTB SHOP located at terminal rd newington va for alignment check. Because they are offering so called free alignment check. But instead of checking alignment after having me wait for an hour their mechanic came and told me that one of bolt lever broke while opening it. The guy said that it was not screwed by the previous person...Read more
AS USUAL AND FROM WHAT IVE FOUND ONLINE THIS IS A VERY POPULAR SCAM RUN BY NTB. THE OFFER WAS SIMPLE, BUY 3 NITTO TIRES AND GET THE 4TH ONE FREE BY WAY OF A VISA GIFT CARD IN THE MAIL. SENT IN MY DOCUMENTATION AND RECEIVED A POSTCARD THAT SAID IS DID NOT QUALIFY. CALLED THE 1-800 NUMBER AND SAID I DIDNT SEND IN UPC CODES. GOT A PERSON ON THE LINE AND THEN SAID MY SPECIFIC TIRE MODEL DID NOT QUALIFY. I ASKED WHERE THIS INFO WAS BECAUSE NTB JUST...Read more