National Tiles
National Tiles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Tiles has a 1.7 star rating based on 2 reviews; consumers are mostly dissatisfied. National Tiles reviews cite low price but widespread poor customer service and problems with exchanges and refunds.
Key Takeaways for Future Customers
- Expect low prices but prepare for potential customer complaints about service.
- Check product availability and delivery timing before purchase.
- Document orders and payments to avoid billing or refund disputes.
Negative Feedback / Risk Areas
- Persistent reports of rude or unhelpful staff and ignored customers.
- Delivery delays and lack of communication about order location or timing.
- Issues with returns, exchange, refund and cancellation policy and alleged mishandled payments.
Positive Feedback
Reviewers note low price level and diversity of products and discounts as the main positives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Tiles has a 1.7 star rating based on 2 reviews; consumers are mostly dissatisfied. National Tiles reviews cite low price but widespread poor customer service and problems with exchanges and refunds.
Key Takeaways for Future Customers
- Expect low prices but prepare for potential customer complaints about service.
- Check product availability and delivery timing before purchase.
- Document orders and payments to avoid billing or refund disputes.
Negative Feedback / Risk Areas
- Persistent reports of rude or unhelpful staff and ignored customers.
- Delivery delays and lack of communication about order location or timing.
- Issues with returns, exchange, refund and cancellation policy and alleged mishandled payments.
Positive Feedback
Reviewers note low price level and diversity of products and discounts as the main positives.
Saint Albans, Victoria County
Rude Staff
- We visited the New Melton Store on March 10 and were there for 15 minutes without greeting or help.
- We left without buying anything.
Went to the New Melton Store on March the 10th.
My husband and i were in the store for 15 minutes
The 2 young staff members were so busy talking, we never got greeting or never got asked if we needed help.
We walked out without buying anything., such bad service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
- Website doesn't show product location or delivery time before payment.
- Two calls and one email were sent with no reply about tile status or delivery.
Web site doesn't indicate product location or delivery time frame before you pay for items, delivery time frame Melbourne to Adelaide is nearly 2 weeks (but maybe longer as tiles failed to be available on date given) made 2 phone calls and sent 1 email and no response as to where my tiles are or when I may expect them to be delivered, customer service is terrible just wish I had read reviews before my purchase.
- Tiles at good prices
- No customer service to locate good tiles at good prices
Preferred solution: Nothing just warn others
User's recommendation: Low price will soon be forgotten with the terrible customer service provided.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Poor Cusotmer Swervice and Unprofessional Mgr at Port Melbourne Store named Ricky
- Returned 1 box; policy said 3-box minimum.
- Ricky was rude and suggested discarding the box.
- Earlier 10 boxes returned; $350 fees.
Went into National Tiles - Port Melbourne store to return 1 box of tiles which was only $35.00 as the person who originally served me advised that l will need 3 boxes min when in fact I only used 1 and half boxes.
Yesterday, I went in to return that extra box which I didn't need and this unprofessional guy that served me and told me that his the manager was totally rude and sarcastic and basically told me that the policy to return must be 3 boxes which I don't understand this.
He basically said to me that he can't return and instead throw the box in the bin and began to smile and laugh.
This incident was totally unacceptable and he also said something rude which I couldn't hear which really got me worked up.
Totally unsatisfied with National Tiles and this guy Ricky.
I purchased 10 boxes from their other retail store some weeks ago but I was the told the tile was matched but when I got home it was totally wrong so the next day I returned the 10 boxes and was charged over $350 for handling fees, so I lost these funds in under 24 hours and then yesterday's incident with this Ricky.
Ricky didn't stated that their clearance retail store is a separate department even though it's still National Tiles on the letterhead and on my credit card statement, and again he started to smirk and again talk down at me.
So again I've lost out cost to $380.00
National Tiles are totally fake and there's absolutely no customer service.
- No pros
- Poor customer service
Preferred solution: Full refund
User's recommendation: National Tiles are a joke and their service is poor!
Chatswood, New South Wales
Terrible service for Order No 935****
- Paid $79.90 for tiles on 24 July 2023; the order wasn't placed and payment went to Stuart; told to wait another 2–3 weeks; extremely poor experience.
Paid $ 79.90 for tiles on 24th July 2023.
Told approx 2/3 weeks delivery.
Returned from being away Friday 18th August, thought I would check up on delivery.
Told my order had not been placed, as my $79.90 had been paid into an account for Stuart! Also told I would probably have to wait another 2/3 weeks.
Extremely poor experience.
User's recommendation: Don`t shop T National Tiles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPised off
- Went to West Burleigh tile shop; found what we needed.
- Waited 25 minutes; clerk ignored us, talking on her phone and looking at the customer's photos.
Went to west Burleigh to buy tiles found what we were looking for, we could see they were busy with customers so were told by a older staff in polite manner want be long and that was fine ,the young girl at the counter was just finishing a sale and after waiting for 25 minutes and standing there next to the other customers not once did acknowledge us or look are way ,she was having a personal conversation and looking at photos the customer had taken on her phone, I have worked in retail for over 30 years and never would I ignore a waiting customer ,you now have lost a sale and will not be entering that store again,very passed off
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