National Storage
National Storage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Storage has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Avoid", "Avoid avoid avoid".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Melbourne, Victoria
My experience
My experience was extremely soul-destroying and beyond disappointing. They have a massive staff turnover, with a different person sitting at the front desk every couple of months.
It took National Storage 11 months to send photo evidence to the insurer after a break-in at my storage unit. I wouldn't recommend National Storage to my worst enemy.
- Too many o list
Preferred solution: Compensated
User's recommendation: Avoid
Granville, New South Wales
Disgraceful
Storage fees increased three times in little over 12 months.
Double charged my unit right before Xmas and refused to contact me back - no way to communicate with head office - until 5 weeks later a short email received stating they could not issue a refund. So pathetic. I strongly encourage you to avoid for your sanity.
User's recommendation: Avoid avoid avoid
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Verified Reviewer
Complaint
Hi I hired a unit at Lawson I made partial payment. Before start of new month or around I vacated before midnight I notified your office and called online everyone said it’s ok as long as I was out by midnight which I did .
Now I get sent a bill for $620. I thought was all sorted. couple things I am disabled I have enough trouble paying medical expenses.
If you force me to pay for a unit which I vacated I will have to refuse as I paid partial payment and was out before midnight . I can’t afford to pay $620 I think it’s very unfair you force me to pay for a unit I was not in and was left empty why are you force me to pay for a unit that was probably filled the next day so you want me to pay a month unit cost plus the person who hired the unit after me paid as well so you got 2 lots of payment for 1 unit I am sorry if I sound angry I am as everyone said it’s sorted but now I’m getting bill for $620
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