National Rail Reviews
National Rail Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Rail has a 3.8 star rating from 4 reviews. Consumers are mostly neutral and 33% would likely recommend. Rating distribution shows 25% unfavorable and 75% positive. Reviewers value Website and Billing Practices and note low price. Pros include helpful staff; cons mention poor handling of lost possessions.
Key Takeaways for Future Customers
- National Rail reviews highlight helpful customer service staff at stations.
- Website and billing practices are valued and clear for purchases.
- Low price level may appeal to budget travelers.
Negative Feedback / Risk Areas
- Customer complaints about refund and cancel ticket email responses.
- Reports of lost possessions and poor follow-up from storage or transport staff.
- Some users note slow or missing customer service replies on billing and refunds.
Positive Feedback
Multiple reviews praise empathetic, efficient agents and helpful platform staff who assist with tickets, luggage, and mobility needs, making travel easier.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Rail has a 3.8 star rating from 4 reviews. Consumers are mostly neutral and 33% would likely recommend. Rating distribution shows 25% unfavorable and 75% positive. Reviewers value Website and Billing Practices and note low price. Pros include helpful staff; cons mention poor handling of lost possessions.
Key Takeaways for Future Customers
- National Rail reviews highlight helpful customer service staff at stations.
- Website and billing practices are valued and clear for purchases.
- Low price level may appeal to budget travelers.
Negative Feedback / Risk Areas
- Customer complaints about refund and cancel ticket email responses.
- Reports of lost possessions and poor follow-up from storage or transport staff.
- Some users note slow or missing customer service replies on billing and refunds.
Positive Feedback
Multiple reviews praise empathetic, efficient agents and helpful platform staff who assist with tickets, luggage, and mobility needs, making travel easier.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Extremely helpful young man, Varum, who efficiently managed to make the booking easy for me.
Im pleased with the agent and his professionalism.
He was empathetic to my needs, taking the stress away.
London, England
Cancel ticket
I have no answer of my email which is my issue to cancel my train ticket and refund me my money the train service is transport of Wales I am from Telford central my email is puniakulwinder7@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get tickets
- - No problem with my card after one use.
- - Assistance has been pleasant and helps me get the right train and platform while I use a mobility scooter.
Not got a problem with my card I have o ly used this card o ce an have no trouble with it. I do not understand why there is supposed to be so.thi g wrong. I have had no problem and the assistance with my travel has been a pleasant experience.
Assistance for myself is a great help to make sure I get the right train and platform.
I use a mobility scooter that is quite heave to lift on and off the train.
User's recommendation: Will be a great help with traveling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA Thankyou
- - Ismael helped with luggage.
- - I was guided to the ticket office.
- - Office stayed open; staff helped with rail card.
- - My son waited; I arrived safely.
I am sending this to Thank all involved during my journey from Eastbourne to Ewell West on Wednesday 29thNovember 2023. On arrival at Eastbourne Station a charming young man named Ismael kindly carried my luggage and took me to the ticket office.
I am so pleased that the office is going to remain open. After buying my new rail card and ticket from equally cheerful staff. Ismael and Tim stood me in a warm spot till my train came in and then they ushered me in to a carriage ( they even waved goodbye as the train left)
At Clapham Junction I was helped from the train and onto the next one by two more cheerful but frozen! Platform staff. At Ewell West more help was there. My son was on the platform waiting and then I was safely in his home. I am 80 years old and recently widowed. I know my darling husband would be thankful for such kindness and gentlemanly people
So NO complaints from me only THANKS. Barbara ***
User's recommendation: British Rail is THE BEST
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust had to vent feelings re customer service But once again thank you for your help
Would like telephone number zero burden services uk regarding my lost purse which i believe to be at their storage facility Yours Faithfully D Ruhback
- Always found helpful until now
- Could nott give a hoot whether peoples possessions get back to them
Preferred solution: My purse back most importantly personal items Also for rail companies to ditch zero burden services
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