Cobra k

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Verified Reviewer

Extremely wrong attitude

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When i asked informatively How do i get to Waterloo Station?I walked away to the platform i needed then suddenly i urged myself to return & while doing so i put in an effort to have my next question ready.As soon as i asked him the same redefined question i was given a more abstract answer than the one before.It was at that point i decided to chance it

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Preferred solution: An apology that is legally binding & a full refund

User's recommendation: Plan your travel online

Linea Voc

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Verified Reviewer
| map-marker Paignton, Torbay

To get tickets

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Not got a problem with my card I have o ly used this card o ce an have no trouble with it. I do not understand why there is supposed to be so.thi g wrong. I have had no problem and the assistance with my travel has been a pleasant experience.

Assistance for myself is a great help to make sure I get the right train and platform.

I use a mobility scooter that is quite heave to lift on and off the train.

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User's recommendation: Will be a great help with traveling

Barbara H Rru

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Verified Reviewer

A Thankyou

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National Rail - A Thankyou

I am sending this to Thank all involved during my journey from Eastbourne to Ewell West on Wednesday 29thNovember 2023. On arrival at Eastbourne Station a charming young man named Ismael kindly carried my luggage and took me to the ticket office.

I am so pleased that the office is going to remain open. After buying my new rail card and ticket from equally cheerful staff. Ismael and Tim stood me in a warm spot till my train came in and then they ushered me in to a carriage ( they even waved goodbye as the train left)

At Clapham Junction I was helped from the train and onto the next one by two more cheerful but frozen! Platform staff. At Ewell West more help was there. My son was on the platform waiting and then I was safely in his home. I am 80 years old and recently widowed. I know my darling husband would be thankful for such kindness and gentlemanly people

So NO complaints from me only THANKS. Barbara ***

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User's recommendation: British Rail is THE BEST

Diana R Anc

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Verified Reviewer

Just had to vent feelings re customer service But once again thank you for your help

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Would like telephone number zero burden services uk regarding my lost purse which i believe to be at their storage facility Yours Faithfully D Ruhback

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Loss:
$300
Pros:
  • Always found helpful until now
Cons:
  • Could nott give a hoot whether peoples possessions get back to them

Preferred solution: My purse back most importantly personal items Also for rail companies to ditch zero burden services

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