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Complete Failure to Communicate. Unprofessional. Deplorable Customer Service.

On the face of it, National Processing looks great. But the inside is another story. Expect MANY hoops, a deep dive into your personal and business information that you provide to a "salesperson", not all at once, but over a series of steps, each one requiring more information. After all the back and forth and data collection, banking, social security, IRS information, etc., they send you their Congratulations on your completing your Merchant Account Application! letter, but wait! - just one more BIG hoop to jump through, everything from providing Voided Checks, Government Issued Photo IDs, Business Licenses, Processing Statements, Product Advertisements, Photos showing your Storefront Signage to going online and linking up with a ID service you have never heard of for a selfie holding up your photo ID to your face. Say Cheese!. After you get through all this Exposure, if they dont like something, they STOP communicating. Crickets! No reason given. So, you endeavor to find out. They ignore your emails. They dont return your voice messages. They dont take your calls. They dont answer your text messages. Now keep this in mind, our business is totally transparent, low-risk, we provide Computer Services and Repair, Website Design, and related services, established in 2004, and we have a high-end website and great reputation. Regardless, these people went silent for no reason and if they do it to you, it will bring on concern because you will begin to wonder how safe all the data you provided to them is. Two weeks passed and not a word so we decided to escalate the problem to Jeremy Seegmiller, Director of Support (the same Jeremy Seegmiller responding to some reviews around the Web) by calling him and emailing him. How did Jeremy handle our complaint? No response. That's right, ZERO, and he passed our complaint back to the salesperson we lodged the complaint against. Familiar with this game? We did receive an email from our salesperson, Mason Burnett. His response was defensive, provided weak excuses for the lack of communication, stated our application was declined for prohibited services without stating what services were prohibited and ended his email with a promise to follow-up with another banking relationship, which he failed to do. We dont provide prohibited services, so he used this as a cover and excuse for his complete failure to communicate. While all of this is going on, we are receiving emails from other salespeople telling us that they will be our Account Executive Gibran Robles, Jack Young, Mickey Robertson and finally Jay (no last name given). This is how organized their CMS is. Of course we moved on to another company that streamlined the process, communicates, and provided us with a lower cost. In sum, if youre looking for a payment processor, look for one that is closer to the process. Thats the secret. Middlemen add to the cost. I hope this review saves you some time and frustration. My advice, shop around. There are better choices out there. All the best!

User's recommendation: Shop around, there are better choices out there.

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ID
#3497515 Review #3497515 is a subjective opinion of poster.
Cons
  • Read my review
Preferred solution
There is no solution to this experience other than informing people about the experience.
New Reviewer

Unprofessional. Untrustworthy. Deplorable.

On the face of it, National Processing looks great. But the inside is another story. Expect MANY hoops, a deep dive into your personal and business information that you provide to a "salesperson", not all at once, but over a series of steps, each one requiring more information. After all the back and forth and data collection, banking, social security, IRS information, etc., they send you their Congratulations on your completing your Merchant Account Application! letter, but wait! - just one more BIG hoop to jump through, everything from providing Voided Checks, Government Issued Photo IDs, Business Licenses, Processing Statements, Product Advertisements, Photos showing your Storefront Signage to going online and linking up with a ID service you have never heard of for a selfie holding up your photo ID to your face. Say Cheese!. After you get through all this Exposure, if they dont like something, they STOP communicating. Crickets! No reason given. So, you endeavor to find out. They ignore your emails. They dont return your voice messages. They dont take your calls. They dont answer your text messages. Now keep this in mind, our business is totally transparent, low-risk, we provide Computer Services and Repair, Website Design, and related services, established in 2004, and we have a high-end website and great reputation. Regardless, these people went silent for no reason and if they do it to you, it will bring on concern because you will begin to wonder how safe all the data you provided to them is. Two weeks passed and not a word so we decided to escalate the problem to Jeremy Seegmiller, Director of Support (the same Jeremy Seegmiller responding to some reviews here) by calling him and emailing him. How did Jeremy handle our complaint? No response. That's right, ZERO, and he passed our complaint back to the salesperson we lodged the complaint against. Familiar with this game? We did receive an email from our salesperson, Mason Burnett. His was response was defensive, provided weak excuses for the lack of communication, stated our application was declined for prohibited services without stating what services were prohibited and ended his email with a promise to follow-up with another banking relationship, which he failed to do. We dont provide prohibited services, so he used this as a cover and excuse for his complete failure to communicate. While all of this is going on, we are receiving emails from other salespeople telling us that they will be our Account Executive Gibran Robles, Jack Young, Mickey Robertson and finally Jay (no last name given). This is how organized their CMS is. Of course we moved on to another company that streamlined the process, communicates, and provided us with a lower cost. In sum, if youre looking for a payment processor, look for one that is closer to the process. Thats the secret. Middlemen add to the cost. I hope this review saves you some time and frustration. My advice, shop around. There are better choices out there. All the best!

User's recommendation: Shop around. There are Better Choices.

View full review
ID
#3470499 Review #3470499 is a subjective opinion of poster.
Location
Pine Mountain Club, California
Cons
  • Read my review
Preferred solution
Let the company propose a solution
New Reviewer

POOR SERVICE

National Processing in Lindon, UT is a scam! They overcharge you for their equipment, lie to you about charges to get your business, and then their customer service is awful. They have nice friendly employees, but they do not help you get anything done! For two years, they could not get my POS system correct or up and running correctly on time for opening business in a ski lodge. When I got rude for the second year in a row, the company president decided to just shut down my account in the middle of the business day so I could not longer process cards with his company. Oh yes they did! Even after I was told they'd leave it open a few days until I could find another company. UNPROFESSIONAL AND SHOULD BE ILLEGAL. These people should not be doing business with us consumers. Run like a gazelle from them! DO NOT USE NATIONAL PROCESSING IN LINDON, UT!
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ID
#969787 Review #969787 is a subjective opinion of poster.
Product
National Processing Pos System
Reason of review
Poor customer service
Loss
$983
Preferred solution
Full refund

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