New Reviewer

I want my refund back in my account

I want my $1415.00 back in my account. I ordered a pool order number 1128**** then cancelled the order its been 5-7-20 whoever emailed me back said the order was cancelled and she needed a refund number from my card i sent that last wed 000149 i expected my refund back on my card friday it was not im very upset i need my money.sign Rebecca Christy 2677 memory lane redding ca
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ID
#1934105 Review #1934105 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Wont get me my refund
Loss
$1415
Preferred solution
Full refund
New Reviewer

I purchased a oval swimming pool 10x15 and when it was going to be installed it was a 15x30, they told me they was not going to replace it.

I got in touch with papal and they said I can return it, but at my own cost. The cost to return the pool was more than the pool itself. I am having a hard time getting in contact with them to see how much it would cost to use their shipping. The cost for me to return the pool without their discount is more than the pool itself. I don't know why I would have to pay for the cost of the pool being returned anyway when it was the company who shipped the wrong product. I have never purchased any thing from a company who charges a customer shipping fees for their mistake and not even provide them with their shipping discount to return the Item. I am very disappointed in this company and I don't expect them to stay in business very long with these practices. I would not ever purchase anything from this company again and I will tell everyone I know about my experience. I have purchased things from abroad and have had a better experience with them from when I purchase things from my own country and that is not good.
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ID
#1092085 Review #1092085 is a subjective opinion of poster.
Location
Okeechobee, Florida
Product
National Pool Wholesalers Pool
Cons
  • I do not like that they make you pay for their mistake
Reason of review
Not as described/ advertised
Loss
$2296
Preferred solution
Let the company propose a solution
New Reviewer

Customer Service Review

I can not get any body on the phone for customer service. I'm told by the sales department that they can't help me that I must talk to customer service. I don't think they exist. They sent the wrong pump and um stuck with it. I've made a claim through Bbb we will see how that goes.
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ID
#502685 Review #502685 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
New Reviewer

NationalPoolwholesalers.com

National Pool Wholesalers - NationalPoolwholesalers.com
National Pool Wholesalers - NationalPoolwholesalers.com
National Pool Wholesalers - NationalPoolwholesalers.com
Purchased a 30' above ground pool liner with a 20 year warranty and this winter it split just above the seam. The split was over 3 feet long. I had a bladder and chemicals to winterize the pool as well as, a pool cover. I found out a 20 year warranty means nothing unless they feel it's a manufacturer defect. The warranty is really just to entice the buyer to purchase and give you a false sense of security that the expensive price you paid for the liner has a company standing behind their product. Warranty is a joke and they offer no refund or replacement under the warranty. Liner lasted barely 4 years. I will not be replacing the liner using this company. Submitted claim with pictures and they were quick to reply and deny the coverage by the warranty. I work for a manufacturing company and we would not treat customers that way. We would be out of business with that kind of service.
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1 comment
#847534

Seems like its not National Pool Wholesalers you have an issue with, its the Manufacturer, GLI Pool Products.. who appears to make the liners.

Featured
ID
#483120 Review #483120 is a subjective opinion of poster.
Location
Litchfield, New Hampshire
Loss
$450

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