National Pool Wholesalers Reviews

This company has horrible customer service. Purchased a $4000.00+ above ground pool with not less than 12 parts missing from the shipment.

But received a box of 22 PVC connectors that go nowhere in the installation. No pool cove, thermometer, vac hose, pole, head, or wall brush that was paid for. Railing items were missing which were eventually resent after having to send photos back. Wouldn't send the invoiced missing parts because they said they took some lame photo of the shipment in shrink wrap from their location of the boxes which means nothing when drop shipped in the driveway.

Wouldn't use this company again, ever.

Lesson learned the hard way. Also dropping a note to the pool manufacturer about the experience.

They didn't deliver a liner or half the wall pieces. When we called to ask for help they hung up and disconnected their phones.

I want my $1415.00 back in my account. I ordered a pool order number 1128**** then cancelled the order its been 5-7-20 whoever emailed me back said the order was cancelled and she needed a refund number from my card i sent that last wed 000149 i expected my refund back on my card friday it was not im very upset i need my money.sign Rebecca Christy 2677 memory lane redding ca

I got in touch with papal and they said I can return it, but at my own cost. The cost to return the pool was more than the pool itself.

I am having a hard time getting in contact with them to see how much it would cost to use their shipping. The cost for me to return the pool without their discount is more than the pool itself. I don't know why I would have to pay for the cost of the pool being returned anyway when it was the company who shipped the wrong product. I have never purchased any thing from a company who charges a customer shipping fees for their mistake and not even provide them with their shipping discount to return the Item.

I am very disappointed in this company and I don't expect them to stay in business very long with these practices.

I would not ever purchase anything from this company again and I will tell everyone I know about my experience. I have purchased things from abroad and have had a better experience with them from when I purchase things from my own country and that is not good.

Purchased a 30' above ground pool liner with a 20 year warranty and this winter it split just above the seam. The split was over 3 feet long.

I had a bladder and chemicals to winterize the pool as well as, a pool cover. I found out a 20 year warranty means nothing unless they feel it's a manufacturer defect. The warranty is really just to entice the buyer to purchase and give you a false sense of security that the expensive price you paid for the liner has a company standing behind their product. Warranty is a joke and they offer no refund or replacement under the warranty.

Liner lasted barely 4 years. I will not be replacing the liner using this company. Submitted claim with pictures and they were quick to reply and deny the coverage by the warranty.

I work for a manufacturing company and we would not treat customers that way. We would be out of business with that kind of service.

I can not get any body on the phone for customer service. I'm told by the sales department that they can't help me that I must talk to customer service.

I don't think they exist. They sent the wrong pump and um stuck with it.

I've made a claim through Bbb we will see how that goes.