Unclaimed
National Pool Care
Satisfaction analysis
62.6K
CLAIMED LOSSES
5
TOTAL REVIEWS
National Pool Care Reviews
New Reviewer
Quick excellent knowledgable service
National Pool Care National Pool Pros provided technical support for a complex pool install with all necessary products to complete the installation. Our purchase encompassed multiple complex orders and different delivery times. They had all the items that we needed as their product offering seems to cover the entire pool industry. A few items were special order and had extended delivery time but that can ce expected for a complex installation. The website is easy to use for customer service and very reliable response time. My kids think they are the greatest because they love our new pool..Thank You NATIONAL POOL CARE.
ID
Location
Miami, Florida
Loss
$25000
New Reviewer
Very Profession Knowledgable Service
I called and spoke with a customer service rep and advised that I was building a pool and wanted the specifications for some equipment that would be required. I was referred to a pool specialist that had over 25 years experience as a pool contractor. He provided me with all the specs I requested and made some reasonable recommendations for changes that might help in the design. I was also provided with a complete bill of materials and estimate of normal time to complete to install. The information was provided to my pool contractor and proved to be extremely accurate , very competetively priced, and was delivered on time for installation. These guys provided every piece of equipment to build my pool except the steel and concrete. It was the most professional encounter that I have ever had with a pool contractor supply house. I give them a thums up.
ID
Location
Miami, Florida
Loss
$37508
New Reviewer
Liars, non responsive, nasty, multi company name
I made a purchase with national pool pro, their web sites claim they are suppliers to the gov't and retails. do not trust them. do a search on them and you will see their true name. After placing your order, they bill your account quickly, under the Radfords. They do not supply delivery information, repeated calls to their customer service, it is a tape message, which they never call back. Email them and they reply. After repeated phone calls, you speak with someone who promises you the world and to look for the next email. waited for two weeks before I was able to speak with them again. They promise again. got a email saying it has been shipped, no confirmation number or tracking number provided or when to expect delivery or by whom, left messages for them to call back, repeated phone calls, no one picks up. DO NOT DO BUSINESS WITH THEM. I notified my credit card to dispute this purchase as fraudulent.
2 comments
ID
Location
New York, New York
Bad communication, did not ship product
I found this company through Google Product Search, purchased 15 cartridge pool filters (T380 type). Bought and paid instantly, received a generic auto-generated order email and a link to check my order status. After waiting a full week with no update to my order, I decided to check on my order status. This company does NOT answer their phone... ever. Even their voicemail message states that the way to check orders is online. BUT my online order status never changed a bit, at all. For a few days I tried and tried to contact them through email and by leaving voicemails with my contact information and phone number. They never responded to either method once. I warned them one final time that if I did not get an order status I would open a case with PayPal. No reply. I have to say, I am SO GLAD that I paid with PayPal, because I could at least have recourse to get my money back quickly. If I had paid with my bank card, I think I would have been sunk waiting for a refund from the company. I opened a paypal dispute, and the company STILL did not respond to me. The were forced to refund my money, but through it all I got NO communication with them. I recommend NOT using National Pool Pros (National Pool Care).
3 comments
ID
Location
Phoenix, Arizona
Loss
$70
New Reviewer
National Pool Care aka National Pool Pro aka other names
I would stay away from this company BIG time. 1) Order part on 4/20/10 2) Receice confirmation number instantly 3) No status update for one week so contacted company on 4/26 4) Company states the order was pending because the shipping and billing address was different. It was the same address. Good thing I called them because I guess the order would sit forever before they called to clear up the "opps no problem" trouble. Was told order would ship today (this was 4/26 5) Company website still shows order as pending. Tried to contact them again and all I get is am email that says ORDER WILL SHIP TODAY . I guess the 4/26 promise was void and all I can do is hope it ships today 4/27 6) Finally get hold of someone on 4/28. And surprise, surprise. It still has NOT shipped. There was a problem with the shipping method. They wanted the filter delivered by a truck with a lift gate because it was so heavy. Item weight 65 lbs. Pallet weight 25 lbs. Once again National Pool did not contact me and if I had not called I guess it would have sat on the shippng dock until . . . 7) Finally I am told the item has been shipped on 4/30. Warehouse is 4 hours away but since it has taken all week to fix the shipping it is now Friday and I will have to wait until Monday to receive the filter. 8) No truck all morning so I decide to call before National Pool closes for the day. When I ask for the tracking information, I am told it is not like UPS or FedEx, you can't enter the number on the web and see where the truck is. But I get my information. . . kind of. I am told the feight company is Southeast Transport. But National Pool does not have a phone number for the company, but I do get a tracking number. After spending some time online, I come to realize that the freight company must be Southeastern Freight Lines, (I guess that kind of sounds like Southeast Transport). Going to the Southeastern Freight Line website I find out that yes I can use the tracking number online. I type in the number and actually get a photocopy of the shipping invoice and the local Service Center phone number. When I call Southeastern, I am please to find out that this company does know what it is doing and not only are they sure my item is out for delivery, but that the driver has one stop ahead of me and should be there in about 40 - 50 minutes. Just as I started typing this the truck pulled up. It has been 35 minutes since I spoke to the rep at Southeastern Feight. Top ratings to a great freight company shipping for a poor company. In the end I received my goods, but only because I called National Pool every day. I thought that maybe it was just my order but when I was at the National Pool website http://nsch5.q9j34.servertrust.com/help.asp and I clicked on the MyTickets link without logging in. I got to see ALL the help tickets and WOW there were a lot http://nsch5.q9j34.servertrust.com/Ticket_List.asp A couple hundred tickets and most asking for a status or a refund. Scarier to me is that if one hole exists in a web site, maybe my credit info is not so safe. My best advice is just to stay away. Stay far away from National Pool Care who also seems to use the name National Pool Pro. SO if you see the big yellow website (http://nsch5.q9j34.servertrust.com/Ticket_List.asp) I advise you to pick another company.
12 comments
ID
Location
Panama City, Florida
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National Pool Care
This is not even close to the type of service we received from them as we used their customer service system and they were quite responsive. Their inbound voice system converted our messages to a ticket in their system and transcribed our message to test that was included in the ticket and then they responded to it.
I think you seem to be overacting here as all credit card purchases are secure and their is no way to loose your money.
That is why credit card disputes came about. Grow up !!
You need to resend your request by our crm system if you want a response to your request. please include your order number.
We are here and we do answer the phone. if you leave a valid message on the system you will get a response. also posting messages like this is irresponsible. the title comments make no sense.
you need to follow the established procedures for our ordering system. also an anonymous gives us no method to follow up on your issue.