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New Reviewer

Unexplained eviction

New facility in 2019. I got a deal by paying upfront 18 months in advance. Today I get a letter they have no more room for me. The place is full of 40 ft and bigger motor homes. Mine is a 41 ft 5th wheel. I was told it was all about algorithms. Nobody could explain it. They sell more than they store, and I feel as though that is what they need the space for. Excellent facility, great valet service full body shop and service. Not very pleased with service though. Solar had never worked since I bought it new in 2019, was told about 1000 to fix. I took a panel off and found a wire incorrectly hooked at the controller. Saved 1000. Beware!

User's recommendation: Bigger the RV and only 250,000 and above.NO LOYALTY.

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ID
#2441552 Review #2441552 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
for the inconvenience of having to find another storage facility, more compensation
New Reviewer

*** poor service with Sales Department

Update by user Dec 19, 2020

DONE with Atlanta NIRVC

Original review posted by user Dec 19, 2020
Drove all night to look at a coach, 2019 Ventanna, looked at several coaches, decided on the 2019 Ventanna at 261K, Cash Deal. Before wire transferring the funds I requested to drive the unit. The low fuel light was as the coach required to be fueled prior to test drive. I waited over an hour and a half for someone to fuel said coach so i could test drive before wire transferring the funds. As i sat there waiting, i noticed my salesman driving other customers around on his golf cart, showing more coaches to other potential buyers. I had enough of their BS and left, drove 10 hours home. I continued my search for a motorhome and found one at the Arizona location, My salesman was Connor May, he would be glad to help me out and apologized for the way i was treated. I explained what had occurred and what i was looking for. Connor stated he could assist me no matter what National Rv center location i found my dream motorhome. Fast fwd about 1 month, i found the coach i was looking for, at Connors location, i emailed him asap with questions, a week later i, yes i the customer did a follow up, i hear nothing. Now i get an email three additional weeks later from another salesman stating he would take care of me, but the coach was transported to Atlanta and sold! I HIGHLY recommend anyone looking for a motorhome, deal with a more reputable business when spending a large sum of money ELSEWHERE

User's recommendation: Go ELSEWHERE.

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ID
#2343586 Review #2343586 is a subjective opinion of poster.
Location
Lilburn, Georgia
Pros
  • Inventory
Cons
  • Poor serives
New Reviewer

Shady sales practices-and did not honor warantee

I bought a used RV from National Indoor RV Center GA. 1) They promised to send me new LED light strip for burned out one in owning. 3 months later I don't have it. They did not provide a winterization kit. 2) 1st time I tried to use it, it wouldn't go over 40 so I had it towed to dealership and fixed. Also replaced airbag that had been recalled. Had to cancel my camping trip. 3) Next time I used it, door would not open to back and I had to go in and out passenger door. I had been unable to open it at dealership and tech said just pull it harder. In truth the mechanism is bent. IDed this under 90 day warantee--they agreed to fix it and a broken valve but still have not. 4) Unhappy with the vehicle, I asked to trade it for a van valued 10 k less than mine and offered $1000 for their paperwork. They said in the 90 days I owned it -the value fell from 85k to 50k for trade-in value. (A local dealer offered me 70k in trade-in value on buying a similar van. You would think they would want to have satisfied customers. 5) They were supposed to get my license plate--after 3 months they sent paperwork to me to take to the DMV saying it would take 2 more months if they did it. 6) I left messages for manager to discuss trade-in and items not fixed and he has yet to call me back.
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ID
#1406721 Review #1406721 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Service
National Indoor Rv Centers Customer Care
Pros
  • How i was treated day i picked it up
Cons
  • Did not mail promised item
  • Misrepresentation of damaged door
  • Drop in valuation and warantee issues
Reason of review
Warranty issue
Loss
$400
Preferred solution
Deliver product or service ordered

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