National Indoor RV Centers

This is a long review, hope it is read and helps other people understand this company. I have a 2005 Beaver Santium 40ft diesel pusher and have been having issues with the front driver side windshield lower corner popping out, it broke this last time this happened and needed a new one installed.

I found National RV center online and I have also seen that they do renovations. I called and talked to a service advisor about my issue, he told me he was aware of those issues with this rig and there body shop will fit the new windshield and do necessary structural repairs if needed before setting the new windshield. I was also told by another service writer that there would be someone to talk to about the renovations I wanted done. Ok so I fueled up my rig made the 450 mile one way trip to Lewisville arrived and spoke to Adrian showed him the issue with the glass and showed him the renovations I wanted done and told him to give me a call when he has an estimate.

Well that's when the problem started could not get call back or estimates *** I could not get a live person unless I called parts or sales only to be transfers to a voicemail. I finally got to talk to a nice lady who informed me they had a outside guy come in and install my windshield I was pissed, I told her that the windshield would pop out she said she would have the service advisor call me and again that never happened so after multiple calls I was able to somehow get the service advisor on the phone he assured me that this guy was the best. Ok Im am a Master Automotive tech for over 40 years and have operated my service facility for over 40 years Im not a expert on glass but after 3 attempts by other glass companies you know you have a problem I tried to express this to Otto the service advisor. I hate to say this company is the worst but if I had to rate them as the worst they get 5 stars.

Also they dont do renovations and I was asked where I heard that from by there service manager I told him from your website and your service advisor thinks you do also I guess the owner doesnt even look at his own website. Ok its time to pick up my rig asked multiple times to get it washed at least but there again we will call you back and that never happens. Ok go to pick it up on my 800 pluss mile round trip get there the rig isnt washed I just want out of there. Drove out get on the highway and I notice I have a bad wind noise at the windshield didnt make it but 200 miles before the whole left side of the windshield had pulled completely out.

Im now stranded on the side of the road in 105 degree temp. I called National indoor and a person answered and I told her was happened se transfer me again to service managers voicemail I made several attempts after that and could not get a human to answer the phone. I finally was able to get ahold of Otto the service advisor. Otto told me to drive it back to them I laughed and said are you serious Im 200 miles away and its not safe to drive back through Dallas traffic I told him he needed to send a tow truck at there expense, again he said he would call me back.

After a hour no call back I decided to drive it home keeping my speed a 45 with a lot of pissed of drivers behind me. I have been in a lot of great shops met some of the best technicians out there. Speaking as a business owner this place is a complete joke and I wouldn't let them touch my Rv. You would be better of taking it to a body shop /mechanic that's never worked on a class A you'll get way better service than these unprofessional people running this place.

As for the one star for this company you can take it and stick it where the sun don't shine. Also for the auto reply that will come from the owner don't insult me by giving me a number to you voicemail your a disgrace to the RV industry.