National Grid
Reviews and Complaints
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Verified Reviewer | Auburn, MassachusettsElectric billing
- I have lights
- There are no pro for national grid
- Customer service
- Suck
Preferred solution: Deliver product or service ordered
User's recommendation: ANSWER THE PHONES OR EMAILS
Gas leak
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Verified Reviewer | Syracuse, New YorkSafety Suggestion
To all electrical utilities It has been on the news about the prospect of outages being caused by remote controlled drones in the northeast. I would like to offer a safety suggestion.
The use of fiber netting(such as fish nets) can be used above electrical substations to prevent disruptive materials from being used to cause power outages. Suspended above and over the substations would prevent materials from being dropped by drones to cause unplanned outages. The nets will be strong enough to prevent the drones from dropping materials over the substations and can support weight heavier than the drone can lift. Being round in nature they can also provide protection on the sides preventing drones from entering the sides below the main netted area.
Nets suggested do not transmit electricity very well if at all and can carry a great amount of weight.
The cost would be offset by the savings from not having an outage. This is just a suggestion.
Thank you
- Fast service
Preferred solution: Negotiable
About paying my bill
- Idiots
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible experience
- Nopros for national grid
- Rude customer service
Preferred solution: Price reduction
User's recommendation: Get away
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Gas Service for an entire month
- There are no pro for national grid
- Supervisor did horrible job lock of communication
- No gas service
- Customer service
Preferred solution: Price reduction
User's recommendation: Use other companies if necessary
Flintstone age billing system
20-25 minutes to pay the gas bills on five accounts! Ok, so the on-line billing system always sucked, but with some coaxing and lots of patience, it would be possible to eventually make the monthly payments.
All that ended about five months ago, when their system ceased being compatible with today's most widely used web browsers (Safari, Firefox, Chrome!) Non-mailed payments are essential with this outfit, since mailed payments do not get processed in a timely manner, so with a non-functioning website, the only alternative is to use their phone system, a tedious, time-consuming affair with a wordy windbag of a computer-generated automated attendant. 22 minutes and 36 seconds today to make payments on five accounts. Thank you, National Grid for forcing this unpleasant ritual on us every four weeks.
Hopefully a future competitor will force you to pull it together, or better yet, provide an alternative choice for consumers.
PS: Here's a utility making it almost impossible for consumers to pay their bills. How counterintuitive is that??
User's recommendation: If your geographic area gives you a choice, go with another utility.
New credit card number
No. Place. To park as national. Grid employees parking. In. All. Available. Areas. While national. Grid. Doing. A project. Ballou. Area. Dorchester. Na. 02124
Bad Natural Gas Company
- Idiots
Not happy
Preferred solution: Full refund
Over & Under Payments
User's recommendation: Gosh. Live in times before electricity??
Nasty representatives
User's recommendation: There is nothing you can do.
Dangerous situation,sinkhole in front of 68-02 60th Dr 11378
Unable to Pay My Bill
User's recommendation: Just pay by check!
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Show them you mean business....Shut them off....Stop using them..Problem solved..You're welcome...
Have you ever had a gas bill in your name? I live in a very large city and it is ONE choice only for who you can use for your gas.
This person may well be in the same situation. D@***n but your ignorance is staggering.