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I live in a shoebox apartment. I have electric gas with Nationalgrid. My bills ranged from $50-60 each month. Winter came and I never turned on the heat as our apartment is always hot, I cracked the window from November thru March. I rarely cook. You can understand why...
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Me and my children were living in a home that my husband shared with us as well he up and left us one day and three weeks later my electric got shut off will come to find out he never paid the bill I wasn't working at the time so he was in charge of all that well with...
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I pre posted my January bill on National Grid's web site. They still called me looking for January and February's payment. I told them that I posted the January payment on their website but they said that they could not see the payment posted. they said they now wanted...
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National Grid Customer Care Review

#946355
1.6
the people from nation grid customer service department always give us attitude , we are the consumer, i don't why.
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Short Review for October 04, 2016, Other

#930675
It's a shame that you are not allowed to speak to a supervisor and after 5 days still have not received a call back
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National Grid Residential Electricity Supply Review

#887784
2.1
Absolutely hate their "peak event" days. Nobody actually benefits except for them, bunch of greedy CEO's. They make the time frames so long people have no choice but to pay 5X the amount to cook or do laundry on days it's hot out. Disgusting company wish there were more/better options in the area I would drop them in a second
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Other Product Review

#725620
National grid is the WORST company I have ever dealt with. I don't know how these people live with themselves.. They have people by the balls and know it. Horrible, horrible customer service and a complete rip off!!! I really wish they would be taken to court. Shame on them honestly.
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5 days before christmas i get a 72 hour notice to be shut off I am a mother of four kids and was told it does not matter if you have kids. Ok but what about the fact that it is 10 degrees outside? In which I was told that did not matter either. Now I have to figure out...
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offconsumerpissed

offconsumerpissed If you are getting a disconnect notice - whether it's five days before Christmas or 364 days away from Christmas - then you've not paid your bill in quite some time. YOU chose...

I've always had issues with #nationalgrid every time I call there is some kind of problem today we had the electrician come fix the issue and when he called to have them turn it on they said we weren't in their system and proceed to say they can't turn it in without an...
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We signed up for new service, spent 45 days sending in documents. The previous person had died, so, on day 45 they shut down the service, which is the same day they finally approved to start service. But... had to wait 3 days, then 4 days for them to come out to turn...
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I was just told by National Grid Executive Miss Dawn to "move out of NY if I dont like national grid". She works at 1 metrotech and was shamelessly adamant. Technically, she was calling me back about my complaint about their service. They made me sit in car for 16...
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1.0
#960362
Reply to reviews
I closed my property on 9/27/16 and took over the utility account on the same day. I reported the gas leak, I was hoping they would fix and co-operating the necessary correction. A person with full of attitude came by and gave me 3 tickets. I have to hire license...
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1.0
I didn't like
  • Supervisor mr lee is the worst customer service ever
  • Rude and incompetent customer service
  • Rude customer service
#957421
Reply to reviews
Our company has a real estate division. We own single family homes and apartment buildings. We have many interactions with National Grid. The wait time combined with the actual phone time is numbing. It is nothing to spend 45 minutes on the phone. Being that we...
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#954683
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Contact National Grid

Headquarters Address:
National Grid
Floor 4 1-3 Strand
London, WC2N 5EH
Phone:
+44 207 004 3000
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Companies similar to National Grid

My girlfriend called in on Monday 10/24 to activate our gas account in our new apartment. The representative confirmed with her that they would be activating our line on Friday 10/28. I called Wednesday 10/26 to confirm this appointment only to find out that the...
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