Don't know ID because I throw away outer wrapper and only keep the magazine

Can't even send questions So Very HARD TO REACH NATIONAL GEOGRAPHIC @@!!! I have looked for phone numbers, and when I called the given number, he sent me to a discontinued number :( ....... Tq

User's recommendation: Save outer wrapper with name, etc.

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ID
#3468782 Review #3468782 is a subjective opinion of poster.
Location
Janesville, California

Problem with Fools Gold kit

I sent an email to National Geographic however I not received a reply. It is horrible that they can sell a product for children and not put the items in the package which they advertise. This is very disappointing to children.

User's recommendation: Do not purchase Fools Gold.

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ID
#3058590 Review #3058590 is a subjective opinion of poster.
Location
Hamilton, Ontario
New Reviewer

Complaisant. Ordered a Christmas gift but never e received

Ordered a gift but never received Contacted four times with no reply. Customer service phone has been disconnected. Imagine that!
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ID
#2390164 Review #2390164 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Preferred solution
Talk to customer service
New Reviewer

New email and subscription

I sent in a renewal for myself and a gift subscription and never received any correspondence. Please give me a call at 1-40*-***-****. iIn egard to this, I have a new email which is ahulva413@***.com.

User's recommendation: Customer service is terrible.

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ID
#2389821 Review #2389821 is a subjective opinion of poster.
Loss
$30
Preferred solution
Call me to discuss. 4058186736

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Verified Reviewer
New Reviewer

Worth buying

I used to buy a NG magazine at the supermarket whenever I see a new one. They have stunning pictures and their articles are pretty cool, especially the ones talking about beautiful places
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ID
#1713278 Review #1713278 is a subjective opinion of poster.
Pros
  • Great articles
  • Beautiful photos
Cons
  • Its not always on sale at the supermarket
Reason of review
Good quality
New Reviewer

2 year subscription paid for June 2018 and not one magazine received.

Paid for a 2 year National Geographic Magazine subscription June 2018 as a birthday Gift for my friend. When magazine was not received by Friend I emailed company numerous times during 2018 to January 2019 with all payment details - subscription number etc and to date issue still unresolved. From the number of emails I have forwarded to natgeomagazine@***.com and ngmintl@***.co.uk requesting resolution it became clear to me the relevant employees are uninterested in sorting this matter out. I have effectively paid R730 and my friend has to date not received one magazine. Rating for Customer service is ZERO
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ID
#1648477 Review #1648477 is a subjective opinion of poster.
Product
National Geographic Hamster Cage
Pros
  • Magazine subscription great gift idea
Cons
  • Should have office in south africa to purchase subscription
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Deliver product or service ordered

44.95 USD shipment price is far from normal

I ordered one Kids Brain Games magazine. It cost 9.09 USD. I live in Germany, but wanted English edition, so I ordered it on their US site. When I received it (no problem with that) I was shocked to find out I was charged 44.95 USD shipment price. That is one thin journal!!!! I wrote a complaint. Here is the reply: 'Shipments to an address overseas require an extra $40 over our standard rates. This cost includes the transit services provided by the carrier, as well as the cost of the packaging materials and the physical labor required to prepare your order for shipment.' I have nothing else to add. I find it a complete rip-off.
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ID
#967216 Review #967216 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$40
Preferred solution
Let the company propose a solution

Deceptive advertizing

I thought the mailing I received last month said that I would soon receive in the mail a gift of a DVD and a world map. I was a little surprised since I have not subscribed to the magazine for over a year. The "gift" finally arrived and it contained invoice for $13.95. I was stunned because I had not agreed to pay anything. It would be expensive for me to return it though I don't want it. So I probably will end up paying for it. I think the tactic was deceptive. I don't want anything more to do with the Society or the magazine. I don't know how I can communicate that to the National Geographic. Richard, Brighton MA
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ID
#761096 Review #761096 is a subjective opinion of poster.
Reason of review
I THOUGHT IT WAS A GIFT
Loss
$14
Preferred solution
Let the company propose a solution

Legibility in NG magazine

Please do not impose brown print on tan background. Size of print is very small and contrast between background and printed word is most difficult to read. i.e.,the chronolgy of the papacy in Aug 2015 issue OK for fighter pilots but not for super-seniors This sort of presentation has occurred in many instances. Editors please read your output after it has been published. We are losing much info. As a long time member I find National Geographic a most informative source of world events and history Thanks for a great magazine. Keep up the good work but make it easier to read. Clarke Applegate caplg8@***.net
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ID
#671280 Review #671280 is a subjective opinion of poster.
Location
Mountain Top, Pennsylvania
Pros
  • 1st time i have contacted you directly
Reason of review
Bad quality
Preferred solution
stop printing info on similar color backgrounds

Earrings bought looked nothing like photo

Bought some earrings as a first time customer of National Geographic. They sell gift items on their website and through a catalog. Earrings were featured as a set with necklace. Purchased the earrings only. Earrings arrived and they were not the earrings pictured in the catalog or website listing. After examining the photos closely, I realized that the "earrings" were actually parts of the necklace, that had hooks attached to them. The stones were a different cut, and the shape of the silver was different. I tried calling their supposed 24/7 customer service phone number, but was placed on hold over 40 minutes each time, with a horrible "song" looped repeatedly. I sent two emails to their customer service department, and have yet to receive a response to either. I am disgusted with National Geographic for having such deceptive sales, and for having nonexistent customer service. I also left two reviews of the item I purchased on their site, and both reviews were deleted (even though I left a serious, mature review). This whole ordeal is inexcusable and ridiculous. The earrings were meant to be a gift, so that adds to the frustration. Buyer beware.
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ID
#465435 Review #465435 is a subjective opinion of poster.
Location
Austin, Texas

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