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Dirty

National Fitness Center - Dirty
National Fitness Center - Dirty
National Fitness Center - Dirty
National Fitness Center - Dirty
For the amount our membership is we deserve a clean gym. We deserve couches that are not falling apart. The stair climber has been broken almost 3 weeks now. The seats on most machines are cracked. While young employees goof off with their friends. I have been here two year 5 days a week. There has been zero change.
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ID
#4138083 Review #4138083 is a subjective opinion of poster.
Preferred solution
Change

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Cancellation

Ive been a member for about 5-6 years. Ive rarely used the membership due to having such a busy schedule (no ones fault by mine). I am now out of the contract and have a month to month basis payment. My card got hacked and I had to cancel and receive another one. The last place I was thinking about when updating my information was National Fitness. I missed June and July payment. They charged me 3 late fees when I only should have 2. So $105 for late fees. On top of my monthly payments which are roughly about 65-67ish dollars a month. My total balance I owe is now $279. I understand not updated my account was my error but Ive been a member at this faculty for years and have hardly utilized the gym but yet they cant waive any of this. I advised the lady that called from National Fitness I would just cancel. She told me the contract states I have to give a 30 days notice so I will also be charged the August payment as well. This is absolutely ridiculous, I see that being a loyal member clearly doesnt matter here. I am going into the gym today to cancel this!!

User's recommendation: Before this I recommended this place to everyone. Now I will not recommend to anyone.

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ID
#3792731 Review #3792731 is a subjective opinion of poster.
Location
Oak Ridge, Tennessee
Pros
  • Daycare
  • Swimming pool
  • Womens exercise area
Cons
  • Customer service
  • Billing
Preferred solution
Price reduction

National Fitness Center

I am very upset with this company. I was pressured into a Personal Trainer contract when I signed up. I was told by this person (who is no longer there) that they were not out to make me poor, they just wanted me to know that if Then our finances got crazy and we were completely unable to afford it. I called the billing department and they "supposedly" put a freeze on our account. The girl told me I would still be responsible for the back payments but for me to call them when things got better. In the meantime, I could not use the personal training session until the account was brought current. So today my bank account gets drafted for personal training and pretty much leaves us with nothing until my husband gets paid again (which is 10 days away. I call the company to find out why and she reads me a note that "Christy" wrote saying that I was supposed to call on August 15th to set up a payment arrangement. I did not know this so now I'm charged $140 and leaves us with almost nothing to live on. I ask for someone over her and she tells me she is the manager. I asked her if she had any boss over her and she gives me the President of the company's phone number. I am near tears and she just kept telling me to call the President of the company. I left a message for him and I doubt I will get a phone call. While I like many of the people there, I'm very disappointed in their lying and deceptive tactics. I was also told that we had to pay a fee during the month of June so that equipment could stay operational for the most part all of the time. Since I've been there so much has not operated right or been completely out of order. I've spent the last hour reading complaint after complaint after complaint. You would think with all of these cmplaints, that maybe the President will listen. Unfortuntaely it doesnt look as if that is going to make a difference.
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ID
#690753 Review #690753 is a subjective opinion of poster.
Location
Oak Ridge, Tennessee
Reason of review
Poor customer service

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