National Consumer Panel
National Consumer Panel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
National Consumer Panel reviews show a 1.0 star rating from 2 reviewers with consumers mostly dissatisfied, 100% unfavorable; complaints cite poor customer service, discount issues, and a high price level.
Positive Feedback
Long-term participation is noted by some panelists, showing continued engagement despite issues.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and slow rejoin support.
- Discrepancies in discounts and catalog points creating perceived discrimination and value issues.
- High price level and unclear membership/account handling frustrate users.
Key Takeaways for Future Customers
- Expect potential delays with account reactivation and plan for customer support hurdles.
- Review reported discount and catalog details closely and monitor points before relying on rewards.
- Consider documented customer complaints and membership experiences when deciding to join.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
National Consumer Panel reviews show a 1.0 star rating from 2 reviewers with consumers mostly dissatisfied, 100% unfavorable; complaints cite poor customer service, discount issues, and a high price level.
Positive Feedback
Long-term participation is noted by some panelists, showing continued engagement despite issues.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and slow rejoin support.
- Discrepancies in discounts and catalog points creating perceived discrimination and value issues.
- High price level and unclear membership/account handling frustrate users.
Key Takeaways for Future Customers
- Expect potential delays with account reactivation and plan for customer support hurdles.
- Review reported discount and catalog details closely and monitor points before relying on rewards.
- Consider documented customer complaints and membership experiences when deciding to join.
Turn one complaint into a collective action
I recieved an email from your company asking me to rejoin.
- - Account is locked; customer wants to rejoin.
- - Contact attempts via phone, email, and Facebook yielded no resolution.
- - Promised 3–5 days; no update.
I have talked on the phone, emailed several times and this all seems to be a waste of my time!!! My account is locked as i haven't been with you in quite awhile.
I need help in rejoining , but can' seem to get it. I chatted on facebook, i was told 3 to 5 days, i still haven't heard anything!! You asked me to rejoin, let's get this going!!!
31068**** nrk12pm@***.com Thanks, and hoping i hear something soon!!! Ken.
Preferred solution: Let the company propose a solution
Gross Discrimination
- - Panelist for 18 years.
- - Spanish catalog received; English points differ by 29,000 for the same items, discrimination claimed.
- - Will report to authorities.
I've been a panelist for 18 years. I faithfully entered my purchases for that time.
I requested a new print catalog and received one in Spanish. I ordered one in English and happened to compare the needed points to obtain an item based on points acquired. For three same random items I would need 29,000 more points than the Spanish catalog requires! Same items!
I'm insulted and feel the blatant discrimination this company represents. How can do this to a long term panelist? I have already returned the scanner. I will also contact State and Federal authorities about their unsavory practices.
If I had not gotten the accidental Spanish catalog I would never have known how this company operates. I'd love to spread the word.
- Discrimination
Preferred solution: I want the company to acknowledge their unfair pratices and let everyone know.
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