New Reviewer

BEWARE !!

TOM CASEY CON MAN SCAMED MESad
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ID
#1749402 Review #1749402 is a subjective opinion of poster.
Cons
  • Shysters
  • Con artist crook shyster
  • Con men
Reason of review
Problems with payment
Loss
$1
Preferred solution
Full refund

HORRIBLE EXPERIENCE - DID NOT SHOW

Contracted NCM to clean chimney from their advertisement in the newspaper. Agreed on time of service for following week from 8-11am. No show, never got call about running late. Called at 12pm for update, said she would see where the service tech was, and once again no call back. I then called to get update, was pretty much told to find someone else and they had no updates or ETA. Cost me one day of PTO. DO NOT USE, horrible service.....1-80*-631-**** is their number AVOID THEM. This company has other horrible reviews if you look online. Not worth calling.
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ID
#708472 Review #708472 is a subjective opinion of poster.
Location
Fort Washington, Pennsylvania
Cons
  • Professionalism
  • Service
  • Tone with agent
Reason of review
Poor customer service

Dishonest period

Charged me $588 to replace chimney cap which did not need replacing. They replaced existing black cap with a silver one that did not even match in size. They said they would return to put in a damper on the fireplace chimney and never returned. I called several times and got nowhere. Stay away from this company. They took advantage of me cause I am not going up on the roof to inspect what they claim and they knew that. Be aware of this companies business practice they do not have customers in mind only making money. Every time I look at my roof I get reminded how I got ripped off.
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ID
#624218 Review #624218 is a subjective opinion of poster.
Location
Morganville, New Jersey
Reason of review
Pricing issue
Loss
$588
Preferred solution
Price reduction
New Reviewer

Deposit for chimeney service

i hired national chimeney &maconary to install a demper in my cheminey told me $700.00 gived him a deposit of$ 350.00, he told me withing 48 hours will come and install it that was on october 24 th, as of today did not get my part nor my service done ,called the 800 number more than 100 times with messages. no response ,icalled on saturday nov 24 some body respond the phone very rude i asked him to refund my deposit .he hung up the phone on me and accusing me for traiting him for more info regarding this problem with national chimeney & masonory don't hesitate to call me at (908)619-****.
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1 comment
#574000

this jurkes should be in jail!lousey job messy ,unproffessionals

ID
#362472 Review #362472 is a subjective opinion of poster.
Location
Bronxville, New York
Loss
$350
New Reviewer

Rip Off

The job was ver priced, they only itemized the cost, they did not give total before getting approval from customer to start. Worked for 1/2 hour and charged $500, they only put in about $100 - $150 worth of product. I tried to use a coupon that came in the mail and it was refused. They came in and put up their ladders and started fast talking and high pressure. They gave the illusion of a big dicounts and special treatment, and when they were finished in such a short time, I realized that I was scammed. Do not use.
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2 comments
#463751

My wife tried to call and use the coupon printed ont he ad. The woman on the phone sounded annoyed and she said the price included the coupon...DO NOT USE.

#463750

My wife tried to call and use the coupon, which was $25. The woman on the phone sounded annoyed and said that the price given included the coupon.

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ID
#303775 Review #303775 is a subjective opinion of poster.
Location
Newark, New Jersey

Busted gutter and chimney cap

I also had a bad experience with Tom from National Chimney. They came out to clean my chimney and wound up busting my gutter when the fat lard tried to get up on my second level roof. Then the *** broke my chimney cap. I noticed it hanging on by only 1 of the 4 corners later that evening. It began to rain so I had to pull my ladder out, climb two roofs and found that 3 of the corners were busted. The chimney guy never screwed those corners back on. I called Tom to complain and he said that he'd give me my money back but never received anything. They didn't even clean out the ash dump.... Stay away from these guys.
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ID
#225272 Review #225272 is a subjective opinion of poster.
Location
East Brunswick, New Jersey
Loss
$150
New Reviewer

Rip off

I hired national chimney inc to repair my chimney. The worker informed me of the problems with my chimney (cracked crock and chimney with cracks. They day of inspection they stated that they could fix it today and they had all the materials on the truck. I was very anxious to use my wood burning stove for the winter so I agreed to the work to be done. They lined my chimney with metal tubing and applied a large amount of cement to the crock area. They applied so much cement to the crock area and stove pipe that it looked like my 3 year daughter had applied it. My questioned the way the crock area looked, it was informed to paint the cement. After using my stove twice all the cement cracked and fell off. I contacted the company on three occassions regarding the problem. I never received a call back. I only got a person on the phone once. The person on the phone stated that he owner would call me back, which never happened. I hired a new company to repair and inspect the work that national chimney had done. The repairs were done incorrectly. The chimney needed to be insulted around the pipe which they installed, the crock area needed to be totally redone/replaced. The work they had performed could of caused a fire in my home. I will be taking this company to small claims court and reporting the to the BBB. I would never recommend this company to perform any time of repair unless you want your home to burn down. Do yourself a favor and do your research first.
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2 comments
#643662

We used them to install a wood burning stove and chimney cap about 4 years ago. What an ordeal.

The guy NEVER called us back. I had to actually search on-line and somehow found his home number and called him there. Today I had another chimney company come to check out some banging from the chimney cap (the 4 year old cap) and was told that the work performed by National Chimney was ***. Lining was not done properly and we wound up having to get another cap installed.

Mind you - this cap was installed for $350 as opposed to the $1,800 National Chimney charged me 4 years ago!

#739583
@PissedConsumer643662

What was the name of the other company you used?

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ID
#215275 Review #215275 is a subjective opinion of poster.
Location
Trenton, New Jersey
Loss
$1200
New Reviewer

National Chimney & Masonry - CROOKS

National Chimney & Masonry 266 Radio Avenue Miller Place, NY 11764 Tom Casey - Owner National Chimney & Masonry was contracted to clean the chimney of my primary residence. The employee informed me that the chimney was deteriorated and posed a dangerous situation, and recommended that we have a stainless steel liner installed. He told her that he had the necessary equipment on the truck and could do the installation that day, for which National Chimney charged us $1,100 for. Later that evening I inspected the job and found that the installer did not completely seal the smoke pipe leading from the furnace and hot water heater to the chimney. When I called and spoke with a National Chimney representative, they agreed to come back and fix the problem a few days later. I took time off from work to meet the installer who did not show up for the scheduled appointment. I repeatedly called the office and left messages on the company's answering machine which were not returned. I finally got a representative on the phone who told me that they "stopped by" my home on five occasions without calling, but found nobody home. The representative rescheduled my appointment for later in the week, and once again I took time from work and waited for the installer who did not show up. After two weeks of phone calls and ignored messages, my family and I returned home on Thanksgiving evening to find our basement filled with smoke and soot. I placed a late night emergency call to Kiel Oil, who came and discovered that when National Chimney & Masonry installed the new smoke pipe, they incorrectly sealed the pipe with an excessive amount of cement, which fell into the chimney opening and completely sealed it off. They also noted that the size of the new insert seemed to be too small for the chimney and recommended that I call in another chimney service to inspect the work. I scheduled Chimney Pros of Wayne, to come to my house on December 1 to inspect the job. Their findings were as follows:  A 5 inch insert was placed into a 7 inch chimney opening which was not only against code, but was not large enough to support the existing oil burning furnace and gas hot water heater. This caused a backup of smoke and soot which clogged the furnace and the insert.  The installer ran the hot water heater smoke pipe directly into the wall, instead of using the proper "T" connection outside of the wall, which is against code.  When the hot water heater was installed in the wall, the installer cut into the stainless steel insert, instead of using a "T" connection, invalidating the lifetime warranty on the insert.  Two new chimney caps were installed, one of which was the incorrect size for the chimney opening.  Inspection of the top of the chimney showed that furnace cement was used to seal the new insert in place. Cardboard was packed around the insert pipe to keep it in place while the cement dried, which is not only against code, but caused an extremely dangerous fire hazard in the chimney.  Inspection of the top eight feet of the chimney showed only normal wear and tear, a condition in which an insert is not recommended by a reputable chimney cleaning company. Once again, repeated calls to the company and messages left have been ignored. Since I was told by the National employee that the company's phone and answering system are located in the franchise owner's home, I can only assume at this point that legal action is required to remedy this situation. It was also noted by the National Chimney installer that their representative had been lying to me when she told me that they had stopped by five times, since he had not heard of the problems until a day or two earlier. National Chimney caused two potentially deadly situations in my home with their incompetent installation of a chimney insert. By sealing off the pipe that removes smoke from my oil furnace and gas water heater and then packing flammable cardboard around the steel insert that is connected to the furnace, they have proven that they are a company that is not only fraudulent, but also dangerous to their customers. I sued in NJ Small Claims Court. The judge ruled it a clear case of consumer fraud and awarded me triple my judgement. Big surprise, unable to collect from this ***....
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11 comments
#525446

Tom Casey is one of the biggest crooks on Long Island! :(

#408897

Mike, glad you have had a good experience. Checks with the Better Business Bureau as well as the debt collecter that is investigating for me will tell you they have MANY complaints and have MULTIPLE judgements against them for similar issues so you appear to be one of the very few that has not had an issue.

Since I was screwed I have done plenty of investigating and trust me with the number of companies that you have to choose from there is ZERO reason to go with a company like this where you have a 50-50 shot of being taken.

I reiterate, do the research before you give them any money. Agree with the other posters to use an inspector and have the work checked before you give them a dime.

#408859

I could not disagree with all of you more! Yes I am sure it is true that some, may had some issues.

However, National Chimney did an amazing job for me. I was told by another company that I needed to have all sorts of work done. So of course I called for a second opinion. The office staff was very pleasant and answered my call right away.

Tom arrived on time for his appointment and gave me a full inspection. Only to find out that the other company was not telling the truth at all! He took pictures and even helped me on the roof so I could see for myself.

I wound up saving more then a thousand dollers that day! Thanks Tom, will be sending you many more customers!!!

#378086

So glad I googled them and found this. They will not be getting my business.

#370465

A bunch of *** must run this so-called business. Calls go unanswered, countless messages never receive a call back, and appointments aren't kept.

They lure potential clients in with their $29.95 chimney cleaning ad, but never bother to show up.

I'm baffled as to why they spend the money on advertising when they have NO intention of statisfying any potential customers they may get from the advertising. What a bunch of idiots.

#361275

Just in case you need my info it is

Thomas J Hannigan

(973) 838-****

754 Ridge Road Ter

Kinnelon, NJ 07405-****

Age: 65+

Associated: Tracey L Hannigan

#724246
@PissedConsumer361275

I like Tom that you tried to post my info but got it wrong hahaha

You really are as dumb as I thought you were

I like the 65+, where did you find that

Skunks, crooks and losers all rolled into one - Tom Casey

National Chimney & Masonry

454 Ridgedale Avenue

East Hanover, NJ 07936

(800) 631-****

National Chimney & Masonry

266 Radio Avenue

Miller Place, NY 11764

previous address: 266 Hemlock Avenue, Port Jefferson, NY 11777

5505 Nesconset Highway, Mt. Sinai, NY 11766

#327941

Sure glad that I read this! Will save me from being ripped off.

#320001

*** artist :(

#299524

I had basically the same problem that occured. Please avoid National Chimney...They are being investigated by the NJ Consumer Affairs for multiple complaints of the same problem. If you are dumb enough to use them...Get a permit from your town and dont pay them the full amount until you get your town plumbing inspector to check their work.

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ID
#188876 Review #188876 is a subjective opinion of poster.
Location
Totowa, New Jersey
Loss
$1

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