National Carpet Care

I bought a Groupon for cleaning my carpets. They told me they'll be here between 10:00 am -1:00 pm. They arrived at 3:45 pm . I told them not to mind offering me any other services, that I was aware that my carpet needed more work, but right now I just wanted the basic cleaning that I pay for with Groupon. They didn't want to clean my carpet if I didn't pay for the extra treatments to my carpet. I told them that I just wanted what I had pay for. They told me that they weren't going to clean my carpet. I called the office, spoke with the manager and explained him that it was at my discretion if I wanted the extra stuff and he said that if I didn't pay for the other stuff they weren't going to clean my carpet. We went back and forth and while he was screaming at me. Finally, after I've moved all the furniture and waited for them all day long, they just left. I asked for a refund to the guy that was here and he said that it was at the discretion of the office. I had to call Groupon to get my money back. They are just scamming people and selling the groupon for the visit.

I Had carpets deep cleaned and scotchgard applied in a repossession that I purchased, the service saved me thousands in replacement cost. I see reviews where the people complaining aren't realistic and then blame everyone else, alas, a sign of our time. National has serviced a number of my flipped properties, they are always fair and stand behind their work. the fair pricing that I received was far better than other estimates that I had gotten from other companies. In addition to the carpet cleaning I have had tile and grout cleaned and carpets restretched. I will continue to use a company that I can rely on and that has been quick to respond whenever I have called, usually fitting me into the schedule at my convenience. The office staff has never been mean or ill tempered as stated in some other reviews. I like these guys and I will continue to speak well of these hard working individuals.

I bought a groupon to get my carpets cleaned. This company used a portable machine that did not clean my carpets. No furniture was moved nor protective pads used. They of course said I had to purchase other services to "clean" my carpets. I was misled. Even though their website stated "guaranteed", when I called to express my dissatisfaction, no resolution was offered. Poor customer service as well. I will never use their carpet service again or any other service for that matter. I will continue to use a more reputable company in the future, one who will really guarantee their services.