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COMPLAINT National Car Rental, I have been a National Car Rental (NCR) customer for several years, but have just recently (The last year) started renting from NCR again. I must say the quality of NCR where I rent the automobile from has diminished significantly. I...
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NationalCares
NationalCares

Thank you, Mr. Dinkins! We appreciate it when customers tell us about their experiences as it is the only way we can improve the rental experience for all of our valued custom...

#1050950
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After an 11 hour flight, I was relying on desk clerk at San Diego airport to inform me if there were any extra charges in the areas that he asked me to initial on the form (which he had highlighted in marker pen). Twice I asked him if they would incur extra charges...
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NationalCares
NationalCares

hartr, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

2.6
I didn't like
  • Poor customer service
#1048885
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The staff are racists, I wont be normally surprised at racism in USA, after all we chose to come here despite knowing how many rednecks are here and how they see us as savage animals. Thats the USA's problem, however when you are paying money for a service, you dont...
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NationalCares
NationalCares

anonymous Review #1041952, We’ve noted your comments and take this seriously. We would like the opportunity to look into this for you. Please send a detailed email to ehiesca...

1.2
I didn't like
  • Racism
  • Being lied to
  • Customer service
#1041952
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National Car Rental Car Rental Review

National Car Rental
#857133
Returned a minivan after 10 days, and these jerks wanted to charged me 800 pesos for a car wash!!! I was mad to say the least, so he negotiated down to 580! Absolute terrible, unkind, unscrupulous company, don't use National
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My flight was delayed, causing me to get in 15 minutes after the counter was supposed to close. I would have made other plans but I was assured by National's "customer service" agent that the counter would remain open until I arrived (you can hear the full, recorded...
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NationalCares
NationalCares

Mr. Harp, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I see that our team in Toronto has tried to reach you by email to address ...

1.0
I didn't like
  • Being lied to
  • Customer service
  • Being stranded
#1032672
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I am travelling for work and rented a vehicle from National in Houston at the George Bush International airport. The process was simple and I was excited to be able to just pick a vehicle. Unfortunately the vehicle I chose would switch between standard and automatic so...
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NationalCares
NationalCares

Ms. Mudryk, We appreciate when customers tell us about their experiences, especially at busy locations like IAH. I see that my colleague, John, has added two free days of rent...

1.8
#995150
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I am 16 year Emerald member. Reserved a large sedan for vacation in Florida. Upon arrival there were NO cars left except a few small compacts. We had 4 tall adults and a lot of luggage. No staff available to help except a low level clerk who said "happens every...
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NationalCares
NationalCares

anonymous review #984080, We’ve noted your comments and would like to have the opportunity to speak with you directly. Please send a detailed email to care@nationalcar.com inc...

#984080
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Enterprise deducted money from debit card $300.00. Left $10.00 bal.at thanksgiving. I single mother. No ans phone. Got ans thru another. Claims no mgr. Call Corp office. Only name given j. D. I had no knowledge or signed for deductions. Geico adv. they should have...
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NationalCares
NationalCares

anonymous review #958732, We’ve noted your comments and we would like to have the opportunity to look into your concern for you. Please send us a detailed email to care@nation...

#958732
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We flew into BWI and had a reservation that we booked 1 month before for a full size vehicle. We got there and went to the desk to get the keys for the car. They took my credit card information and told me to go out to the lot and someone would bring me one. Well we...
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NationalCares
NationalCares

review #940275 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ...

#940275
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Do not rent from this location at Hyattsville MD location zip code 20781. Poor customer service they do not honor their word. If they inconvenience you there isn't any apology or even offer to discount your gas or even give you lunch money. I work for the USPS for over...
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NationalCares
NationalCares

review #939355 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into your concern for you. Please send us a detailed email to care@nat...

1.0
#939355
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For the third of fourth time I was informed that I had rented a car with National and that I was overdue returning it. In fact I had not rented such a car. The renter of the car had access to my Emerald Club Number and was renting the car in my name. I made at least...
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1.0
#932561
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