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My flight was delayed, causing me to get in 15 minutes after the counter was supposed to close. I would have made other plans but I was assured by National's "customer service" agent that the counter would remain open until I arrived (you can hear the full, recorded...
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NationalCares

NationalCares Mr. Harp, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I see that our team in Toronto has tried to reach you by email to address ...

1.0
I didn't like
  • Being lied to
  • Being stranded
  • Customer service
#1032672
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I am travelling for work and rented a vehicle from National in Houston at the George Bush International airport. The process was simple and I was excited to be able to just pick a vehicle. Unfortunately the vehicle I chose would switch between standard and automatic so...
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NationalCares

NationalCares Ms. Mudryk, We appreciate when customers tell us about their experiences, especially at busy locations like IAH. I see that my colleague, John, has added two free days of rent...

I am 16 year Emerald member. Reserved a large sedan for vacation in Florida. Upon arrival there were NO cars left except a few small compacts. We had 4 tall adults and a lot of luggage. No staff available to help except a low level clerk who said "happens every...
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NationalCares

NationalCares anonymous review #984080, We’ve noted your comments and would like to have the opportunity to speak with you directly. Please send a detailed email to care@nationalcar.com inc...

National Car Rental Car Rental Review

#857133
Returned a minivan after 10 days, and these jerks wanted to charged me 800 pesos for a car wash!!! I was mad to say the least, so he negotiated down to 580! Absolute terrible, unkind, unscrupulous company, don't use National
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Enterprise deducted money from debit card $300.00. Left $10.00 bal.at thanksgiving. I single mother. No ans phone. Got ans thru another. Claims no mgr. Call Corp office. Only name given j. D. I had no knowledge or signed for deductions. Geico adv. they should have...
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NationalCares

NationalCares anonymous review #958732, We’ve noted your comments and we would like to have the opportunity to look into your concern for you. Please send us a detailed email to care@nation...

#958732
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We flew into BWI and had a reservation that we booked 1 month before for a full size vehicle. We got there and went to the desk to get the keys for the car. They took my credit card information and told me to go out to the lot and someone would bring me one. Well we...
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NationalCares

NationalCares review #940275 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ...

Do not rent from this location at Hyattsville MD location zip code 20781. Poor customer service they do not honor their word. If they inconvenience you there isn't any apology or even offer to discount your gas or even give you lunch money. I work for the USPS for over...
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NationalCares

NationalCares review #939355 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into your concern for you. Please send us a detailed email to care@nat...

For the third of fourth time I was informed that I had rented a car with National and that I was overdue returning it. In fact I had not rented such a car. The renter of the car had access to my Emerald Club Number and was renting the car in my name. I made at least...
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After renting from National for the past few years, i had the worst experience in Jacksonville, FL airport. I returned home to find a repair bill for two rental cars from them. The car (not plural) i returned was fine. However, i called the claims number only to find...
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Returned vehicle @ Toronto Pearson on 07/01 after picking up @ DTW on 06/30. Was told by attendant during check-out that Hq Use Onlypymt Fc Wo $497.88 / rental would be returned back to my Credit Card once the car was dropped-off. It has been 25 days since and I still...
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Vehicle number GKE05013 I left my $400 Black Arcterxy Jacket in this vehicle. I am very upset with National over this! I have called and was basically lied to, I was told they were going to check the cameras, the manager was going to call me, we will make sure to get...
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