Kevin R Ggc

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Verified Reviewer
| map-marker Wilmington, Delaware

Car payment

Im sorry Im late on my car payment but I have been sick with Covid Im just going back to work so I can make this payment Im so sorry for this
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Anonymous
map-marker Kittanning, Pennsylvania

You over paid

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There was a difference in the amount of loan and the pay off. It was immediately taken care of. I couldn't be happier with their customer service and quick resolve trust NALN
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Anonymous
map-marker Menomonee Falls, Wisconsin

Avoid!

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I refinanced my auto loan and now I owe $2500 extra on my original balance so much for a lower interest rate, I would give 0 stars
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Jannatul M Iqw

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Verified Reviewer

Worst experience

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They didnot mailed out the payoff check on time to my lender and end up showing both lenders after refinance which cause me loss of $3900
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Loss:
$3900

Preferred solution: Full refund

User's recommendation: Don’t even do refinance with them

Jannatul M Feo

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Verified Reviewer

Worst customer service

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Never respond back or pickup calls after doing a big mess in loan process
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Loss:
$21000
Cons:
  • Communication
  • Administration

Preferred solution: They messed up my mortgage application because of their administrative problems and attitude

User's recommendation: Don’t fall in with their sales call

Michael W Kop

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Verified Reviewer

Avoid this company!

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I refinanced my auto loan through NALN in November, 2019. Once my loan was approved, I received an email on December 11, 2019, stating that NALN had mailed a check to my previous auto lender. This email included check details including the check number. My previous auto lender still has not received this check to pay off the original auto loan. NALN will not respond to my emails or calls to find out the status of the loan payoff. This issue has seriously affected my credit.
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Loss:
$12868
Pros:
  • Advertising
Cons:
  • Fraud
Reason of review:
Poor customer service

Preferred solution: Full refund

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