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National Auto Loan Network

National Auto Loan Network

naln.com
What is your customer experience with National Auto Loan Network?

National Auto Loan Network Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. Rating distribution unfavorable 100%. Pros listed: advertising. Cons include administration, communication, fraud, and high price level.

Key Takeaways for Future Customers

  • Search National Auto Loan Network reviews before refinancing an auto loan refinance.
  • Expect possible delays in payoff checks and limited customer service response.
  • Be cautious about billing differences and dispute resolution.

Negative Feedback / Risk Areas

  • Repeated customer complaints about loan payoff delays and credit impact.
  • Poor customer service with unanswered calls and emails.
  • Reports of unexpected extra balances after refinancing and administrative errors.

Positive Feedback

Some customers praised quick resolves and helpful interactions when issues were addressed.

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Show reviews that mention
car payment naln resolve customer care difference amount trust service loan
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Kevin R Ggc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Car payment

Im sorry Im late on my car payment but I have been sick with Covid Im just going back to work so I can make this payment Im so sorry for this

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Anonymous
map-marker Kittanning, Pennsylvania

You over paid

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There was a difference in the amount of loan and the pay off. It was immediately taken care of. I couldn't be happier with their customer service and quick resolve trust NALN

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Anonymous
map-marker Menomonee Falls, Wisconsin

Avoid!

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I refinanced my auto loan and now I owe $2500 extra on my original balance so much for a lower interest rate, I would give 0 stars

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Jannatul M Iqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst experience

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They didnot mailed out the payoff check on time to my lender and end up showing both lenders after refinance which cause me loss of $3900

Loss:
$3900

Preferred solution: Full refund

User's recommendation: Don’t even do refinance with them

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Jannatul M Feo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst customer service

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Never respond back or pickup calls after doing a big mess in loan process

Loss:
$21000
Cons:
  • Communication
  • Administration

Preferred solution: They messed up my mortgage application because of their administrative problems and attitude

User's recommendation: Don’t fall in with their sales call

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Michael W Kop

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Verified Reviewer

Avoid this company!

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AI Highlights
  • Refinanced auto loan with NALN in Nov 2019; the payoff check was sent to the prior lender, but not received.
  • NALN has not responded to emails or calls.

I refinanced my auto loan through NALN in November, 2019. Once my loan was approved, I received an email on December 11, 2019, stating that NALN had mailed a check to my previous auto lender.

This email included check details including the check number. My previous auto lender still has not received this check to pay off the original auto loan.

NALN will not respond to my emails or calls to find out the status of the loan payoff. This issue has seriously affected my credit.

Loss:
$12868
Pros:
  • Advertising
Cons:
  • Fraud

Preferred solution: Full refund

View full review

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