National Auto Lenders
National Auto Lenders Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Auto Lenders has 1.6 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Unfavorable.
Cons: Unprofessional customer service.Consumers are not pleased with Diversity of Products or Services and Customer service. The price level of this organization is high according to consumer reviews.
Miami, Florida
No lo recomiendo a nadie
Esta compañía financiera son unos ladrones cobrando altos intereses a los más necesitados y si te atrasas en un solo pago te remorcan el auto y si lo recuperas de nuevo tienes que darles 3000 dólares de depósito y tienen una manager que se llama Cristina que te trata como una basura y también el amante de Cristina un tal machete es el que te remorcan el carro,no se lo recomiendo a nadie,no caigan en la trampa
Hialeah, Florida
Worst customer service I have ever encountered in business
I unfortunately did not do my research when I used this company. The customer service staff is very unprofessional and dismissive.
The multiple complaints posted are well-deserved. Buyers "beware", their antics toe the line of being a fraudulent company. This company has devised targeted practices to repossess ans resell cars under contract , slow to report accurate good credit, but seemingly finds a way to diligently report negative credit. Their expectation is to rush you into a car , receive your down payment , and anticipating any small mistake so they'er able to resell that same vehicle to a new customer the next day.
This company has mastered the art of deception & unethical business practices.
You have been WARNED. Do not do business with National Auto Lenders if you value your time , credit , and money.
- Unfavorable
- Unprofessional customer service
Preferred solution: Remove negative items from my Credit report,
Hialeah, Florida
Horrible
This company sent a repo company after my daughter car back in July 2016 and then they called 6 months later only to tell us the car was not repo and they don't have the car. We made a police report for a stolen car and now they are still harassing 2 YEARS later about a car that they don't know where it is and still putting the bad marks on the car and stating she still owe 13k.
Here is the killer part my daughter can no longer do for herself due to a car accident and the rep Brian told me to call back when she die. WOW but I have a attorney working on this for my child.
Horrible Company
Two late payments and I get my car repoed. Even after I called in to make sure I let them know those payments would be made on Saturday.
Did they take note? No. They also included into my account that I had no insurance for my car.
I have a child, I HAVE to have insurance for goodness sake. I'm fed up with this *** *** company.
They have worked with me...late payments
I'm still a client.(3 years so far). Even though I'm not overjoyed about the finance rate (credit wasn't great), I have had late payments to them.
I don't avoid them, but I will let them know what is going on. They have worked with me and given me time. A few years ago, they had a new rep on the phone. She was brass and unlikeable (unlike my first rep.
He was awesome). I complained to the manager, and they reassigned me to another Rep who was super nice. I did appreciate that. My present rep now is nice as well.
As long as I communicate with them, they give me options if I hit a rough time. HTH
Even if you pay the late fees you may not know they are charging you more interest on the time you are late. I made all my payments and and paid all the late fees and I still owe another 1200.00 dollars in interest after pay 20,000 for the vehicle and 19,800 in interest..
so a 20,000 vehicle cost 41,000 with this auto lender.. now that my credit is good I would not recommend this lender..
Hialeah, Florida
Most AWFUL company - BEWARE
This company is the WORST finance company I've ever dealt with. In the beginning I asked for my due date to be 15th, as that was what my prior car was.
I was told I had to have 3 consecutive payments before due date can be changed (which hello how ***, do you WANT your money on time or not???). I've never had any other finance company have an issue doing it one time. But they tell me since I'm in KY I have 10 day grace period so as long as I pay by 16th no fees. Okay no problem.
Didn't even really bother changing the due date as I pay on 15th. More than 8 months no issues (was late 1 time as I forgot to go online and pay). Then in Dec start getting calls right before 15th saying I'm late and this is courtesy call yada yada. So I ask them to change my due date.
They tell me my payment will go up since I'm requesting more time . Any car finance I've had has always done through first change as a courtesy, and I've only been charged extra if I request to skip a payment or whatnot. Then I'm told that for every day I'm late I'm being charged some daily interest that I was not informed of. The very rude CSR says "you should have read your contract not my problem".
I ask him to escalate, he refuses saying I have no need to he can help me and he's not able to escalate without a valid reason. The rudest most unhelpful and least customer service I've ever seen from a company. Not to mention it was SEVERAL months in the beginning that I had issues because they couldn't keep anything straight with my insurance. Harassed both myself and my insurance company for almost 3 months.
Stay away from this place and if you get a CSR named Angel, just hang up and call back at another time. He will harass and mock you and be rude as ***.
- Billing practices
Preferred solution: Let the company propose a solution
First of all, I'm not a deadbeat and I pay my bills on time. I have always been given the option of the due date when purchasing any other cars, or have been allowed at least one time to be able to change the due date without any penalties.
So you can just screw yourself with your "deadbeats game" and what not. The reason for asking for a change of the due date, (not that it's any of your business in the first place) is based on my pay schedule. I get paid twice and month and the way the due date falls, does not allow for me to pay when they want the "original" due date.
Hence, yes it's technically late since they will not allow me to make the payments based on my pay schedule. So again go *** your self you low life {{Redacted}}.
Replying to
Fort Lauderdale, Florida
Short Review on May&nbs-04:00;12,&nbs-04:00;2016
Omg they are the worst. Rather be on foot than deal with the people that work at that place.
Harlingen, Texas
National Auto Lenders Customer Care Review
National auto lender are scam, rude customers. Please becareful
Fort Worth, Texas
National Auto Lenders Auto Financing Review
Horrible customer service.. Rudd People..
payed off auto..
now waiting for payoff letter . Still haven't received..
Hialeah, Florida
Great Experience
I had a loan with NAL and was extremely satisfied with their customer service. I was always treated fairly and the staff was very courteous at all times.
If I ever buy again I definitely would love NAL to be my loan holder. It was a grrrrreat experience! I had a loan with NAL and was extremely satisfied with their customer service. I was always treated fairly and the staff was very courteous at all times.
If I ever buy again I definitely would love NAL to be my loan holder. It was a grrrrreat experience!I had a loan with NAL and was extremely satisfied with their customer service. I was always treated fairly and the staff was very courteous at all times.
If I ever buy again I definitely would love NAL to be my loan holder. It was a grrrrreat experience!
This is clearly an employee of NAL!! The company is horrible and the staff is rude, and uneducated.
HORRIBLE AND RUDE CUSTOMER SERVICE
they don't own up to their mistakes,they add on extra charges to your account and supervisors are rude, poor customer service, they don't check into your account to see what the problem is, they are careless and insensitive to your compliants, the supervisors don't call back when they say they are, they are a bunch of liars, they take weeks to look into your issues, they have no sympathy, they write things on your account without knowledge of knowing, the supervisors are rude and could care less and they you on another representative that has no clue of whats going on
I'M IMPRESSED!
If you want to add credibility to your writing, learn what second and third graders already know...things like writing in complete sentences; using punctuation marks and sentence structure. This is the 21st century. There is ZERO EXCUSE for anyone to "write" using one long, run-on sentence, unless appearing illiterate is one of your strong points!
Rock Hill, South Carolina
The Worst Finance Company Ever
I purchased a suv 2 years ago I go to trade it in and the dealership calls to get the payoff is transferred 5 times. They come back with a payoff that is the exact amount I financed 2 years ago!
Is that even possible? I financed the vehicle for 4 years. If the payoff is the same as the finance amount how in the *** am I going to have it paid off in 2 more years?? Dealership said that there was no way it should be that high after 2 years and only having 2 years left to pay.
Now because if the negative equity no other finance company will approve financing. So fed up with this company!!!
Rude customer service plus they do not speak english nor do they know what they are talking about when you or in my case a dealership call to get information. BBB do something please.
All I got to say National Auto Lenders are a bunch of crooks and I advise everybody to stay awake from them. They are a bunch of schemers.
I been paying on a car for 3 yrs trying to pay it off early and they give me the same price if I pay it off two years later. Why are y'all trying to charge me interest to pay it off early.
Miami, Florida
RUDE! RUDE! RUDE! RUDE! RUDE!
I LOST MY JOB AND WAS LATE ON TWO PAYMENTS I CALLED THEM AND EXPLAINED MY SITUATION. AND THE VERY UNEDUCATED GIRL WHO COULD NOT EVEN SPEAK CORRECT ENGLISH TOLD ME THAT IF I DIDN'T MAKE A PAYMENT BEFORE THEY CLOSED THAT MY CAR WOULD GET REPO.
I GOT A FAMILY MEMBER TO LEND ME THE MONEY SO I CALLED BACK AND TOLD ANOTHER RUDE GIRL THAT I COULDN'T MAKE THEY PAYMENT BEFORE THE TIME THEY CLOSED WHICH WAS 8 PM BECAUSE I HAD TO GO TO FT. LAUDERDALE TO PICK UP THE MONEY BUT THAT BY 9PM THE PAYMENT WILL BE MADE AND SHE TOLD ME THAT IF BY 8 PM THE PAYMENT WASN'T MADE SHE WAS GOING TO MAKE SURE MY CAR GOT REPO. I WAS SO DEPRESSED I COULDN'T SLEEP, ALL NIGHT I HAD TO LEAVE MY CAR AT A FRIENDS HOUSE IN THERE GATE UNTIL THE NEXT DAY.THEY HAVE THE WORST CUSTOMER SERVICE!!!!! I RATHER WALK THAN TO EVER GET A CAR LOAN FROM THEM AGAIN!
STAY AWAY!!!!! TRUST ME!!!!
There are many valid reasons why people go delinquent or have their car repossessed. As a banker it offends me when people, especially other bankers, insult people who are late and call them deadbeats.
It is in the nature of the lending business that not all of your loans will not be repaid.
That is the challenge to banks.
Harping on "deadbeats" is not only needlessly insulting, but displays a fundemental misunderstanding of how lending works. It would be like casinos calling their winners "*** holes" or "low life gambling addicts."
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It is terrible that your daughter's vehicle was stolen. Having said that, it appears that the lender is only asking what your daughter promised, in writing, that she would do.
I'm looking at the contract that I have my customer's sign, and in the contract my customers agree to "You agree to pay us all you owe under this contract, even if the vehicle is damaged, destroyed, or missing" the contracts are pretty standard and are very similar across all 50 states. Your daughter is very lucky that all she's received are phone calls. I normally get these outstanding loan balances reduced to a judgement, and then have the court order that the debtor pay off the loan, voluntarily or not, even if it requires wage garnishments or the filing of a writ if execution. Writs allow me to have sheriff deputies seize property to be auctioned off and the proceeds applied to the loan balance.
Writs expire when the loan is paid off, or 10 years, but can be extended for an additional ten years to make it 20. Just be glad it's not me working the finance office.