Janice C Xzk

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Poor customer service

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I have tried numerous times to contact to return an item cannot get a reply. Very poor customer service considering you only have a time limit to return
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Loss:
$230
Pros:
  • Lovely item
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Order with caution

Kimi Y

Beautiful Wedding Gown!

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I ordered my wedding gown from Natayas website, it arrived in a timely fashion. The slip/petticoat fit well, even a little bit roomy, but the overlay was too small. I took a photo with measuring tape and emailed Nataya, they immediately sent a replacement. The returned item got lost in the mail (it was holiday season) and Nataya just told me not to worry, and to enjoy my wedding. They could not have been nicer or more helpful.
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Pros:
  • Beautiful
  • Excellent warranty
  • Good quality
Cons:
  • Original dress mis-sized
Reason of review:
Good customer service

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