Biggest mistake I’ve made in a LONG time

This company sucks. I wish I'd done my research before making a purchase. I bought a dress, they told me they don't have my size, I told them t cancel and issue a refund, and it has been almost 3 weeks and I don't have my money. When I ask for my money, I'm told not to worry. Horrible experience. I can't believe that they don't have more bad reviews

User's recommendation: Don't do it.

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ID
#2492819 Review #2492819 is a subjective opinion of poster.
Product
Nataya Dresses Cocktail Dress
Cons
  • Dont want to issue refunds and be transparent
Preferred solution
Full refund
New Reviewer

Buyer Beware!

Looking for a vintage Downton Abbey dress? Beware, Nataya.com has a draconian return policy. They charge $200-$350 for dresses, sight unseen, then refuse to give refunds. I had to return my $290 dress, never opened the box. They finally agreed to a refund but charged a $72.50 “restocking fee” (25%) for a dress that was never even opened. Who treats customers like this? Avoid this seller. There are many other sites with beautiful dresses that offer full refunds! #DowntonAbbey, #dapperdays, #Bridal, #MotheroftheBride, #nataya
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ID
#1657857 Review #1657857 is a subjective opinion of poster.
Product
Nataya Dresses Cocktail Dress
Pros
  • Style of dresses
Cons
  • Restocking fee
  • Returns policy - within 7 days for store credit or exchange only
Reason of review
Return, Exchange or Cancellation Policy
Loss
$73
Preferred solution
Full refund
New Reviewer

They misled me

Update by user Feb 27, 2019

The company has refused to send me a refund less 15% restocking fee as initially advertised. They say they have separate return policies.

They have not even sent me credit as promised. I have not heard from them in weeks.

Theirs was the most expensive dress I ordered. I am 70 years old and do not like the loss of $250

Original review posted by user Jan 28, 2019
Ordered one dress through Amazon prime sent back as medium was too small. I was charged 15% restocking fee. Ordered a second dress directly from store. I verified on their chat line that I would pay 15% restocking fee. Now they are saying I'll only get a store credit I disputed charge but they told PayPal a different story and said they have a policy of store credit I have chatted with them numerous times and was NEVER told of this policy.Their medium was too small amd their large too big. Why we I want a store credit :
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ID
#1459113 Review #1459113 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Product
Nataya Dresses Cocktail Dress
Pros
  • Style of dresses
Cons
  • Returns policy - within 7 days for store credit or exchange only
Reason of review
Not as described/ advertised
Loss
$250
Preferred solution
Full refund
New Reviewer

Phony company - take your money and run

I lost money too on Nataya Dresses - and wish that I'd taken the time to read the returns policy (red flag) before clicking buy. My mistake was to order 4 dresses hoping that one would work as my wedding dress, and return the others. Yep $1100 out of pocket. I'm trying to return 2 dresses for store credit (at least) - but guess what, my "return confirmation" is still pending after 7 days, they don't answer the phone - don't return voicemails - don't return emails or messages. There is no address, and no names - the FB account is stale and am unable to find any business information about them. Will see what it takes to report them: https://www.usa.gov/consumer-complaints#item-35237 . If they are this dodgy with their customers, can only imagine what their books must look like to the IRS.
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ID
#1156624 Review #1156624 is a subjective opinion of poster.
Pros
  • Site and ease of ordering
Cons
  • Returns need to be authorized before shipment
  • Phones are not answerd
  • Returns authorization is still pending after 7 days
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution

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