Nataya Dresses

I ordered and paid for a dress in August 2024. We were attending a wedding in October, and by September 17, 2024, I still had not received it.

I sent an email and was told to be patient, that they were looking into it. They requested that I look into my end of the carrier to see if I had turned down the package. What?! No, a package never arrived!

How do you prove that?

Despite several emails, I have not heard from them since November. Consequently, I'm out of $300 plus the cost of having to buy another dress.

Bought a dress for $290.00 and am out $70..00 of that amount because thats what they charge for my return. The dress was in perfect condition and was returned within a few days of receiving it.

That amount seems ridiculous to me.

I was under the impression that they kept %15, which still seems ridiculous. I wont order anything from them again.

One Sunday evening, I ordered 2 dresses to try on for a wedding. Immediately after ordering, I noticed their 15% restocking fee on any return.

I tried to cancel my order, but I could not. I sent a message thru the website asking to cancel the larger size. I never got a response. I called that Monday morning, but was informed that the order was shipped w/o having read my message.

Alina said I would not be charged the restocking fee, but she would confirm. Multiple phone calls and multiple emails later, I was charged both the restocking fee and the shipping cost on the original order (though I kept the smaller dress and the boots). So, BEWARE. They will not respond to most calls/emails, or will respond dishonestly about return fees.

You will have 15 calendar days from receipt of item to them receiving it returned. You will be charged a 15% restocking fee (more if more than 15 calendar days). You will pay the return shipping. You will be charged the original shipping cost.

Worst of all, the say they need 10-15 BUSINESS days to refund to credit card (they took 18 business days, 25 calendar days b/c of Memorial Day, and only after I repeatedly emailed them). Such a hostile return policy. Such unresponsive and dishonest customer service.

Too bad because dresses are wonderful. The rest of the wedding party will not be buying dresses thru this site.

Beautiful well-priced dresses, but hostile return policy and deceiving & unresponsive customer service rep. One Sunday evening, I placed an order for a wedding.

Immediately after, I read the 15% restocking fee (I ordered 2 sizes). I tried to cancel order, but could not. Still that Sunday night, I sent a message thru the website asking to cancel the larger size. The next morning, I called.

Customer Service Rep Alina said the order was already shipped w/o having read my message. However, she said it would not be an issue to waive the restocking fee, and would send an email confirming. She never did, despite other phone calls that week. No one ever responded to my website message or post of my emails (which I wrote by replying to my order info).

I was charged both the 15% restocking fee and the full shipping cost of my original order (even though I kept the smaller dress & the boots). I had 15 calendar days from receipt of dress to their receipt of the return. They wrote me that they had 10-15 business! days to refund the money.

They took 18 business days, which was 25 calendar because of the Memorial Day holiday.

I had to pay return shipping, but was also charged the original shipping costs. Quite unbelievable!

I had to purchase a number of and dresses for trying on last September 2022. I also ordered a couple of pairs of shoes.

I kept the shoes and returned the dresses the next day via U.S. Postal Service. The following is a copy of the last message (one of several + phone calls unreturned) I sent 2 days ago and STILL have not had a response.style="background-color:

All dresses have been returned.

According to your records and mine, I kept 2 pairs of shoes totaling $408.00 plus a refund of $212.50 which is a total of $650.50. The total charge to my credit card is $2477.00.

Refund received on 10-27-2022 is $212.50

Shoes kept from the order is $408.00

Leaves a total not yet received of $1,811.50

It has been 6 months since you refunded $212.50

This is the 3rd request for you to please refund me my remaining balance of $1,811.50.

The dress was ok. Not worth $300.

I returned it and it is now 6 months of emails requesting my refund to no avail.

I used certified mail to return the dress and ended up disputing the charge with my credit card.

My credit card refunded some of it, and now Nataya says that's enough. Hardly.

Plus they claim to have "charged back" $345 to my Visa but there is NO record of it.

Not worth the trouble and headache. If you love the look, buy it from a retailer who carries their brand and will honor their return policy.

This company sucks. I wish I'd done my research before making a purchase.

I bought a dress, they told me they don't have my size, I told them t cancel and issue a refund, and it has been almost 3 weeks and I don't have my money. When I ask for my money, I'm told not to worry.

Horrible experience. I can't believe that they don't have more bad reviews

Looking for a vintage Downton Abbey dress? Beware, Nataya.com has a draconian return policy.

They charge $200-$350 for dresses, sight unseen, then refuse to give refunds. I had to return my $290 dress, never opened the box.

They finally agreed to a refund but charged a $72.50 “restocking fee” (25%) for a dress that was never even opened.

Who treats customers like this?

Avoid this seller. There are many other sites with beautiful dresses that offer full refunds!

#DowntonAbbey, #dapperdays, #Bridal, #MotheroftheBride, #nataya

Ordered one dress through Amazon prime sent back as medium was too small. I was charged 15% restocking fee.

Ordered a second dress directly from store. I verified on their chat line that I would pay 15% restocking fee.

Now they are saying I'll only get a store credit I disputed charge but they told PayPal a different story and said they have a policy of store credit I have chatted with them numerous times and was NEVER told of this policy.Their medium was too small amd their large too big. Why we I want a store credit :

I lost money too on Nataya Dresses - and wish that I'd taken the time to read the returns policy (red flag) before clicking buy. My mistake was to order 4 dresses hoping that one would work as my wedding dress, and return the others.

Yep $1100 out of pocket. I'm trying to return 2 dresses for store credit (at least) - but guess what, my "return confirmation" is still pending after 7 days, they don't answer the phone - don't return voicemails - don't return emails or messages. There is no address, and no names - the FB account is stale and am unable to find any business information about them.

Will see what it takes to report them: https://www.usa.gov/consumer-complaints#item-35237 . If they are this dodgy with their customers, can only imagine what their books must look like to the IRS.