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Verified Reviewer New Reviewer

IMPOSSIBLE to get money back.

2.3
The dress was ok. Not worth $300. I returned it and it is now 6 months of emails requesting my refund to no avail. I used certified mail to return the dress and ended up disputing the charge with my credit card. My credit card refunded some of it, and now Nataya says that's enough. Hardly. Plus they claim to have "charged back" $345 to my Visa but there is NO record of it. Not worth the trouble and headache. If you love the look, buy it from a retailer who carries their brand and will honor their return policy.

User's recommendation: Don't buy direct from Nataya website - use a retailer.

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#3460372 Review #3460372 is a subjective opinion of poster.
Pros
  • Style of dresses
Cons
  • Dont want to issue refunds and be transparent
Loss
$330
Preferred solution
Full refund

Biggest mistake I’ve made in a LONG time

1.0
This company sucks. I wish I'd done my research before making a purchase. I bought a dress, they told me they don't have my size, I told them t cancel and issue a refund, and it has been almost 3 weeks and I don't have my money. When I ask for my money, I'm told not to worry. Horrible experience. I can't believe that they don't have more bad reviews

User's recommendation: Don't do it.

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#2492819 Review #2492819 is a subjective opinion of poster.
Cons
  • Dont want to issue refunds and be transparent
Preferred solution
Full refund
New Reviewer

Buyer Beware!

1.0
Looking for a vintage Downton Abbey dress? Beware, Nataya.com has a draconian return policy. They charge $200-$350 for dresses, sight unseen, then refuse to give refunds. I had to return my $290 dress, never opened the box. They finally agreed to a refund but charged a $72.50 “restocking fee” (25%) for a dress that was never even opened. Who treats customers like this? Avoid this seller. There are many other sites with beautiful dresses that offer full refunds! #DowntonAbbey, #dapperdays, #Bridal, #MotheroftheBride, #nataya
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#1657857 Review #1657857 is a subjective opinion of poster.
Pros
  • Style of dresses
Cons
  • Restocking fee
  • Returns policy - within 7 days for store credit or exchange only
Reason of review
Return, Exchange or Cancellation Policy
Loss
$73
Preferred solution
Full refund
New Reviewer