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They basically stole my $$.... I bought a dress January 14th & returned it couple weeks later due to the fit because nothing fits correctly from this site. After returning I got no refund & no explanation. I've emailed about 10 times with complaints. They first two...
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Anonymous
Anonymous

I went through exactly the same thing. Had a store credit and account, but when the company changed hands my account (and store credit) disappeared. I tried for weeks to get...

1.0
#1026669
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Two dresses I ordered (and frustratingly, I even paid for the 2 day shipping) are supposed to be in my possession, but they’re not. Instead initiating positive relationships with your consumers and having a plan in place to resolve unfortunate situations like these,...
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3.0
I didn't like
  • Bad customer service
  • Policy
  • Fraud
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I've been looking for a winter formal dress for seemingly weeks now, when I stumbled upon NastyGal's website. I found a gorgeous textured black dress (Dorian Fit & Flare) and fell in love. $88, pretty sure free shipping on that order. A little expensive for a high...
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4.6
Product
I liked
  • Items matched those advertised
  • Delivery
  • Quality of dress
#988904
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Return Review

NastyGal
#1038359
Waiting for over 3 weeks to get a $350 plus credit on return that tracking shows they received over 3weeks ago Fraudulent biz practices to not refund in a timely manner
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Delivery Service Review

NastyGal
#887080
1.0
I placed an order at nasty gal back in June. I never received my package. I called customer service, emailed, followed up again. When they finally replied they said the package was delivered and they would not refund my money! Now I am out $350 with no merchandise.
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Nastygal Customer Care Review

NastyGal
#863202
1.0
Customer service? They do not even bother answering you once your order is completed. So now I am, I have been waiting 8 days now for a 5-7 days delivery, with no tracking number and no clue where my stuff is. -.- awful experience
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NastyGal Online Order Review

NastyGal
#793026
4.7
psh, I don't know why everyone is hating on NastyGal. I love them. Everything comes in great and they ship pretty well. Keep in mind, it's sorta expensive so I only go when there's a sale but it's my go to place. I absolutely love them
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I ordered 5 items from nastygal.com, and was told later that one of them was unavailable (clearly available as seen on screen when I placed the order). Without any explanation on what was going to happen with the refund of this canceled item, zero communication for...
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1.3
I liked
  • That young girls like my daughters do like some of your fashion
I didn't like
  • Fraud
  • Way you run your business
#985579
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I ordered from and shipped to a US location so did not experience any customs fees or delays with my shipment as other reviewers have mentioned here. The quality of the clothing is horrible. I would say you could buy this stuff at Walmart, but that wouldn't make sense...
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Product
#970839
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Not worth it, poor quality overpriced products, *** customer service poor work ethics. Clothes are do not look like the pictures, sizing incorrect and they always come way later than they are meant to. Not to mention you can not chase up orders as the online services...
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1.0
Product
I didn't like
  • Items defective
  • Not answering phones
  • Items with tears and holes
#946821
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So I have a school social (kind of like prom but less formal) and ordered approximately 2 months in advance expecting my order to come in 4-7 business days. The romper was extremely expensive but appeared quite nice and I even talked to someone via live chat that...
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Product
#923413
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I have never, ever written a review - good or bad. I just don't have the time. but PLEASE, PLEASE do yourselves a favor and AVOID this company at all costs. I order some boots. I check out. My order cancels itself and I have to go again. Red flag!! But no, I ignored...
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1.7
I didn't like
  • Clothes look much better than they are
  • Make it hard to contact them
  • Trying to avoid paying refunds
#918784
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Order from Nasty Gal if: A) You want to receive item(s) other than the one(s) you ordered B) If you want the only solution offered to remedy the company's mistake is for YOU to send back the item they sent incorrectly, and once that is done, re-order the item you...
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#868976
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Sigh... I'm Canadian and order 2 pairs of jeans in my size 25. I was just under the free shipping so I added a necklace. Excited I waited. Well I had a COD which I get, customs and duties. Well I was informed it wasn't from duties but the 90$ I owe is from the company...
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1.0
#829577
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