Napoleon
Napoleon Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Napoleon has a 2.0 star rating based on 1 customer review. Consumers are mostly dissatisfied and recent Napoleon reviews cite unresolved safety concerns.
Key Takeaways for Future Customers
- Expect potential delays in customer service response when reporting safety issues.
- Document all contacts; customer complaints mention slow follow-up from representatives.
Negative Feedback / Risk Areas
- Unfixed safety hazard: shattered fireplace glass with no technician scheduled.
- Poor customer service follow-up after multiple contacts.
Positive Feedback
No positive aspects reported in the available review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Napoleon has a 2.0 star rating based on 1 customer review. Consumers are mostly dissatisfied and recent Napoleon reviews cite unresolved safety concerns.
Key Takeaways for Future Customers
- Expect potential delays in customer service response when reporting safety issues.
- Document all contacts; customer complaints mention slow follow-up from representatives.
Negative Feedback / Risk Areas
- Unfixed safety hazard: shattered fireplace glass with no technician scheduled.
- Poor customer service follow-up after multiple contacts.
Positive Feedback
No positive aspects reported in the available review.
Media from reviews
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Verified Reviewer |
Brecksville, Ohio
I have contacted you guys twice about...
- Fireplace glass shattered; customer has contacted twice and spoken with Matt and Maureen, but no follow-up about repair; children are in the home.
I have contacted you guys twice about the glass on my fireplace shattering. I spoke to Matt and Maureen, and no one has gotten back to me regarding finding someone who can come out to fix it. I have children; this is a very dangerous situation, and this should not have happened.
Preferred solution: I’m looking for my glass to be fixed asap and to have to stop taking time out of my day to keep calling
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I appreciate that but this is going on a week I have children and this is dangerous. You guys shouldn’t able to have someone come out here to start the process.
I know you’re in Canada but you sell your products in the United States.
Then I’m told if no one will come out I have to find a 3rd party. It’s just not right.
Hi Maria, thank you for reaching out, and we’re very sorry for the distress this situation has caused, especially with children in the home. We want to reassure you that your case is active.
We see case number 0246**** is currently in progress with one of our Napoleon Hearth Specialists, who is actively working to coordinate the next steps to resolve the issue with the shattered fireplace glass. We completely understand how serious and urgent this is. The specialist assigned to your case will be your point of contact and will follow up directly once the service details are confirmed. Thank you for your patience, and again, we sincerely apologize for the inconvenience and safety concern this has caused.
Please know this is being treated with priority. Thanks.Napoleon Team