Need parts

Waiting 2 months to get replacement thermometer. Everytime you need replacement parts that are under warranty it takes forever to get. No problem getting parts for webber grill? buy a webber grill.
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ID
#3719281 Review #3719281 is a subjective opinion of poster.
Location
Lockport, Illinois
New Reviewer

Not what was advertised, poor quality

I was told this grill was made in Canada, and would hold up because it was designed for harsh environments. It arrived in a box marked "Made in China". The knobs lasted only weeks before they cracked and stopped working. The grill flakes off pieces of coating and gets on food. It cooks very unevenly. The thermometer does not correctly measure temperature. For the expense, I could have bought a much better grill. I am thoroughly dissatisfied with this grill and have had it less than a year.

User's recommendation: DO NOT buy a Napoleon grill!

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ID
#3584773 Review #3584773 is a subjective opinion of poster.
Location
Jamestown, North Carolina
Cons
  • Poor quality
Loss
$600
Preferred solution
Full refund
New Reviewer

Cannot get any response from Napoleon

The product is wonderful. I do have issue that likely can be resolved, however cannot get through on customer service line (on hold literally for hours) and dealer is unable to assist.
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ID
#2782828 Review #2782828 is a subjective opinion of poster.
Pros
  • Great product
Cons
  • Awful customer service
Preferred solution
Let the company propose a solution

Grill grates

I have tried several times for several hours to reach someone in your organization. I am sorry to say I have been UNSUCCESSFUL! I have filled this request for details several times. My warming shelf (grill type) inside the BBQ is pitted and rusted I would like new grates and While Im at I the burner part where the gas comes out I would like to change them at the end of the season. Phone number is: (917)538-**** C (9((()

User's recommendation: Find out if there is a service area near you or at least reachable.

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ID
#2756848 Review #2756848 is a subjective opinion of poster.
Location
Staten Island, New York

Grill grates

Im trying to buy grates for my BBQ. I was put on hold 4 times with out speaking to a person .On hold for no less than 20 minutes at a time. Please have someone call me at (917)538-**** Thank You My name is Clem
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ID
#2737028 Review #2737028 is a subjective opinion of poster.
Location
Staten Island, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad product and worse customer service

Napoleon Grills - Bad product and worse customer service
Napoleon Grills - Bad product and worse customer service
Napoleon Grills - Bad product and worse customer service
Update by user Aug 30, 2021

I'm still waiting for a part that they promised me. I regret the day I purchased the grille from these ***

Original review posted by user Jul 31, 2021
had my Napoleon gas grille for 30 days when 1 of the burners started on its own after being shut off and covered for 2 days I noticed that the igniters were clicking and didn't stop until I disconnected the gas line. Lots of melted parts. I called the service number 3 days in a row with the 1 hour wait message. this was in the month of May 45 days later I got ahold of service and they started sending me the melted parts at at a time

User's recommendation: Buy Weber.

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ID
#2728890 Review #2728890 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Pros
  • Looks good
Cons
  • Terrible service
Loss
$35
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Moramel63@***.com

Mam /sir goodafternon Consern lng po Ako pwd ko pa po makuha in Tig cash in ko po na cash in ko po Sa unavailable ko po na gcash don ko po na cash in Ito po 0961545**** irerefund ko po Sana mam /sir nag update po kc ung gcash ko Ito na po ung Bago Kung gcash number 0921439****
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ID
#2610743 Review #2610743 is a subjective opinion of poster.
New Reviewer

To long holding/trrribel service

Poor service you do nothing keep your commitments re product and have the longest wait times of any company...been on hold forever
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ID
#2573983 Review #2573983 is a subjective opinion of poster.
Cons
  • Terrible service
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Napoleon Grills Stainless Steel is JUNK

Napoleon Grills Stainless Steel is JUNK
Napoleon Grills Stainless Steel is JUNK
Napoleon Grills Stainless Steel is JUNK
They advertise lifetime warranty but burners, drip pan and cross light bracket were gone after 3 years of very little use. Then they say some of my lifetime warranty is only good for 2 years , but they will replace my burners. What grade of stainless steel evaporates when fat drips down on it??? I built an outdoor kitchen with granite top, finding a new grill to fit will probably be impossible.
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ID
#1532809 Review #1532809 is a subjective opinion of poster.
Pros
  • When it was new
Cons
  • How it fell apart
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution

Napoleon Prestige Grills

Great product in concept but the company has zero commitment to client satisfaction. They delivered a grill that does not work and I'm 4 months into trying to get one that does. Recently, their poor customer service took yet another turn for the worse and now they simply ignore all communications from myself and the dealer that is trying to make a client whole. They sell themselves as a "high end" product. My system was delivered with cross stripped bolts, burners that didn't light or stay lit. Several repairs in on a brand new grill, still have burners that don't light or stay lit. I spent over $3500 for a product that never worked. Now they hide behind lawyers. Do not but one of these grills. This is not a reputable company. Do your research and you will find that they are not in it for user experience or client satisfaction. They do not stand behind the product. It comes with a good warranty but that is useless if the company backing it is not trustworthy. They basically left it at "sue me for your money back". Go with a brand that cares about it's clients and its reputation. Napoleon cares about neither.
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1 comment
#1322183

My grill grates fell apart after 3 years and at the end of the 4th were no longer usable. Contacted napoleon and after some back and forth they agreed to sell me new steel grates at 50% off.

They were still $58 for the pair. They sent made in china grates where honestly they are just about three times thicker than a soda can. I am sitting here looking at them completely dumbfounded that they put their name on these and actually charge for them.

Next time I will pick another company to work with. Although Napoleon was friendly and helpful each time I contacted them the overall quality is not something I am going to stick with.

ID
#792346 Review #792346 is a subjective opinion of poster.
Location
Culpeper, Virginia
Reason of review
Damaged or defective

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