Joe B Dxq

Customer service sorely lacking

This is the email I just sent to the dealer, Tom Nordyke, at Napleton Subaru, Arlington Heights, IL., Saturday, Aug. 17, a day after I bought a Forester from him: Tom, Just to let you know I just got back from picking up my Elantra after buying the Forester from you yesterday, only to find that whoever you got to take the license plates from the Elantra did not leave the frames and screws to attach my replacement plates on the Elantra. When I came back today, I had to get one of your guys to get me screws to attach the back plate. But for the front plate, I have nothing to screw into without the frame. I'll be in Monday for you to reattach the front plate. I'll be in at 9 a.m. to get the job done like it should've been done in the first place. Also, in all candor, I'm still reeling from coming in to buy the 2019 Forester with 5,200 miles that was advertised for $25,413, but ended up costing $26,908, $213 more than the $26,695 new car price. You said the $25,413 did not reflect the certified price. The dealership should've known that when it posted the price. Now I'm left with the inescapable assumption that I was caught in a bait and switch. If you would've posted the price I paid, I never would've come to the dealership in the first place. But you got the sale, and I guess that's all that matters. Moreover, I didn't realize until after leaving the dealership, I was given a quarter tank of gas. All the other new cars I ever bought had a full tank of gas. I guess customer service goes out the window when you sell a car the everybody wants. But to do so is unprofessional. I plan to copy and paste this email into any customer service survey I get from your corporate office. I'm sure it takes customer satisfaction seriously even if Napleton doesn't. Joe Baker, purchaser of used 2019 Forester Vin No. JF2SKAECZKH473805
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Reason of review:
Not as described/ advertised

Preferred solution: Give me the difference between your advertised price, $25,413, for the car I bought and the price you charged me, $26,908.

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