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New Reviewer

Poor service

Took daughters jeep to dealer under tire warranty. Flat. Wednesday night for 9:45 service appt, on Thursday morning. Called to see status no call back. Went to dealership service department Friday to see if fixed. The service advisor handed off ticket and it was never put in work order. Now Saturday telling me couldnt get tire Try for Monday. She is attourney needed car for a big trail Monday. We have to rent a car now. Napleton is the worst I have ever dealt with .

User's recommendation: Never.

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#3455381 Review #3455381 is a subjective opinion of poster.
Palm Beach Gardens, Florida
Preferred solution
New Reviewer

Dodge Napleton Lake Park Florida

Dodge Grand Caravan Napleton Dodge "No start" most of the time in morning was the worst. Battery was dead .march 2018 Dodge said it was Altinator we replaced it 2,040.00 Just for an Altinator that last till be got home next day no start another battery / and another battery after that back to dodge leave it they will fix it .days later picked it up. 364.00 good for drive home in the morning no start called back to dealer they said the did a diagnostic that was ok . week after trouble every day back to dodge said modular in front door drawing battery down they replaced it went to pick up drove 52 miles to get my daughter drove to dealership 36 miles daughter paid 367.20 waiting for van /front door machanic said "sorry it will not start? more *** left. went back few days later took van home does nor start tow trucked to a different dealer ship with a real mechanic 1,200 got it fixed dodge needs to refund my money I will not go away till I get paid for nothing money back. Dodge lied and charged for it We are senior citizens my daughter had two children to care for stealing from us is not OK. Mrs Evans
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1 comment

"Alternator" : the correct spelling of the component first mentioned. Its job is to keep the battery charged and operate other electrical equipment while the vehicle is running.

The prices you have quoted for service cannot be U.S. currency ; what is the location of this errant dealership ?

#1425607 Review #1425607 is a subjective opinion of poster.
Lake Park, Florida
Reason of review
Poor customer service
Preferred solution
Full refund

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