Sean B Fzj

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Verified Reviewer
| map-marker Palm Beach Gardens, Florida

Napleton Northlake - WORST COMPANY EVER.

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Not sure where to start with this company. I contacted Napleton Northlake regarding an A/C issue where the A/C was making a loud clicking noise and going out intermittently on my Jeep, which was under factory warranty.

I was told to bring it in on a scheduled date and they would look at it. Upon arrival, I was told that they couldn't look at it for a few days. When I asked the rep., why would they have me bring it in if they could not look at it and be without a vehicle, I just received a response, we are backed up. Since I already arranged transportation, I just left it and was told they would call me.

Unfortunately, no one ever called. After a week of leaving voicemails and text messages, since neither the rep, nor the service department have EVER picked up the phone or returned a voicemail, I decided just to go and pick up the vehicle. On the way, I made one last attempt to text the rep. that I was going to be there in 30 minutes and have the car ready regardless of the repair status.

I magically received my first response, "it is ready". After arrival, the rep. brought the car around and I walked to the driver's door to find the unmistakable loud noise coming from the A/C was still there. This is where it gets better.

Not only did they fail to fix the issue, but they also managed to damage my dashboard and ac vent. While they were not going to bring up the fact they damaged the vehicle, the rep. agreed it was their fault and took pictures from his mobile phone. Luckily, I also took video and pictures of the noise and condition of the vehicle before and after.

He stated they would order the parts and call me back.

A week later, I took the vehicle to Arrigo where they fixed the A/C issue in 24 hours. Fast forward 5 months, after being told by Rich the service manager that the parts were ordered and going through the same process of no one picking up the phones or returning calls, someone from another department told me the parts were never ordered.

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Loss:
$1500
Pros:
  • There are no pros
Cons:
  • Quality
  • Service

Preferred solution: Fix what they damaged.

User's recommendation: STAY AWAY

Michael H Bkc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Beach Gardens, Florida

Poor service

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Took daughters jeep to dealer under tire warranty. Flat. Wednesday night for 9:45 service appt, on Thursday morning. Called to see status no call back. Went to dealership service department Friday to see if fixed. The service advisor handed off ticket and it was never put in work order. Now Saturday telling me couldnt get tire Try for Monday. She is attourney needed car for a big trail Monday. We have to rent a car now. Napleton is the worst I have ever dealt with .
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Preferred solution: Apology

User's recommendation: Never

Laraine E Ect
map-marker Lake Park, Florida

Dodge Napleton Lake Park Florida

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Dodge Grand Caravan Napleton Dodge "No start" most of the time in morning was the worst. Battery was dead .march 2018 Dodge said it was Altinator we replaced it 2,040.00 Just for an Altinator that last till be got home next day no start another battery / and another battery after that back to dodge leave it they will fix it .days later picked it up. 364.00 good for drive home in the morning no start called back to dealer they said the did a diagnostic that was ok . week after trouble every day back to dodge said modular in front door drawing battery down they replaced it went to pick up drove 52 miles to get my daughter drove to dealership 36 miles daughter paid 367.20 waiting for van /front door machanic said "sorry it will not start? more *** left. went back few days later took van home does nor start tow trucked to a different dealer ship with a real mechanic 1,200 got it fixed dodge needs to refund my money I will not go away till I get paid for nothing money back. Dodge lied and charged for it We are senior citizens my daughter had two children to care for stealing from us is not OK. Mrs Evans
View full review
Loss:
$2797
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

"Alternator" : the correct spelling of the component first mentioned. Its job is to keep the battery charged and operate other electrical equipment while the vehicle is running.

The prices you have quoted for service cannot be U.S. currency ; what is the location of this errant dealership ?

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