Napleton Loves Park Honda
Napleton Loves Park Honda Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Napleton Loves Park Honda reviews lean negative with repeated reports of poor customer service and unresolved cruise control problems, though individual staff like Mike the salesman receive praise.
Positive Feedback
Customers praise specific staff, notably Mike the salesman, for helpfulness and professionalism despite broader service issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or unresponsive customer service.
- Reports of unresolved cruise control issues and lack of awareness of Honda TSBs by service staff.
- Complaints about high price levels and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Expect good interactions with individual sales staff like Mike but verify service knowledge in writing.
- Ask about cruise control TSBs and get repair promises documented to avoid runaround.
- Compare pricing and confirm discounts up front given reported high price levels.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Napleton Loves Park Honda reviews lean negative with repeated reports of poor customer service and unresolved cruise control problems, though individual staff like Mike the salesman receive praise.
Positive Feedback
Customers praise specific staff, notably Mike the salesman, for helpfulness and professionalism despite broader service issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or unresponsive customer service.
- Reports of unresolved cruise control issues and lack of awareness of Honda TSBs by service staff.
- Complaints about high price levels and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Expect good interactions with individual sales staff like Mike but verify service knowledge in writing.
- Ask about cruise control TSBs and get repair promises documented to avoid runaround.
- Compare pricing and confirm discounts up front given reported high price levels.
Turn one complaint into a collective action
Loves Park, Illinois
Cruise control issue
Took the car to the dealership with the complaint cruise control throttles up and down. The dealer said"they couldnt find anything wrong but said if i'd like the service manager could ride along with me to see possible problem.
I found the website"blog that mentioned the tbs report on the cc and sent my service rep a copy since "he had not heard of this happening before". Evidently he doesnt read his own bulletins. Ahuuum.
Well I e-mailed him a copy so we will see this Monday if it gets repaired or i get the runaround. I really hate car dealerships that think they can anything toplacate you'r issues.
- Mike my salesman
- Customer services
Preferred solution: Use the tbs bullitin and fix my cc
Loves Park, Illinois
*** poor
rep wasnt even aware of honda's own tsb 17-064 that relates to my problem .one hundred words seem to be an awful lot of words simply to explain an ongoing problen with Honda's cruise control issue . it seems like a lot of bs to have to write so many words when a few will do .
Am i close to one hundred now? Not yet well..
My cruise control is throttling up and down and the dealer hasnt found anything wrong and evidently hasnt read his own bulletins. so i sent him an additional copy .One hundred yet??
- Mike my salesman
- Fely like the ole runaround from the beginning
- Not getting my cruise control fixed
Preferred solution: Deliver product or service ordered
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"if i'd like the service manager could ride along with me to see possible "So did you do the ride along or did you just go home and Google up something from a blog?