Anonymous
map-marker Loves Park, Illinois

Cruise control issue

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Took the car to the dealership with the complaint cruise control throttles up and down. The dealer said"they couldnt find anything wrong but said if i'd like the service manager could ride along with me to see possible problem. I found the website"blog that mentioned the tbs report on the cc and sent my service rep a copy since "he had not heard of this happening before". Evidently he doesnt read his own bulletins. Ahuuum. Well I e-mailed him a copy so we will see this Monday if it gets repaired or i get the runaround. I really hate car dealerships that think they can anything toplacate you'r issues.
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Pros:
  • Mike my salesman
Cons:
  • Customer services
Reason of review:
Damaged or defective

Preferred solution: Use the tbs bullitin and fix my cc

1 comment
Guest

"if i'd like the service manager could ride along with me to see possible "So did you do the ride along or did you just go home and Google up something from a blog?

Anonymous
map-marker Loves Park, Illinois

*** poor

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rep wasnt even aware of honda's own tsb 17-064 that relates to my problem .one hundred words seem to be an awful lot of words simply to explain an ongoing problen with Honda's cruise control issue . it seems like a lot of bs to have to write so many words when a few will do . Am i close to one hundred now? Not yet well.. My cruise control is throttling up and down and the dealer hasnt found anything wrong and evidently hasnt read his own bulletins. so i sent him an additional copy .One hundred yet??
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Loss:
$2400
Pros:
  • Mike my salesman
Cons:
  • Fely like the ole runaround from the beginning
  • Not getting my cruise control fixed
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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